Sandersons Department Store Reviews 

The dog coat I ordered is excellent quality and was dispatched very quickly so arrived sooner than expected. Also good value in the sale.

Great value but beware of the 14 day return policy as I just missed this and when I reached out for further help, I was ignored.

Great prices and speedy delivery

I love this site the prices are so good and always have a good deal going.
I love the perfume it smells so lovely.

I ordered a pair of boots and they did not have the tag on them … from Off white, disappointed

Great shop, fast delivery.

great quick delivery of shoes

Awesome service great prices

I was hesitant to use this company due to many negative reviews but I decided to take the risk and only make a small order (they had the top I wanted in stock). And my experience is very good. I got my item really quickly and exactly what I ordered. I cant comment on their return process as I'm keeping my item. Keep it going Sanderson.

Ordered over £700 worth of clothes from this company - nothing arrived. They cancelled the delivery with DPD. I emailed persistently, with no reply. Finally i receive a response saying they didn’t have a size 10 coat however they had an 8 and would this suit. I immediately reply saying yes, this would be suitable. On receiving the coat, to my surprise, they sent me the wrong colour. This £700 coat was just shoved in a box, no coat bag and had a very strong smell of perfume so had clearly been used. I am so disappointed! I wrote to Nicole and she was very apologetic and gave me options in how to move forward. I replied 3 days ago and yet again had to chase them (still waiting for a response!)

Originally I was going to join the mass of 1 stars but a glimpse of hope boosted to a 3

As everyone else is saying on here, customer service is appalling, the web phone number might aswell not exist as no one answers it, I had tried a week straight as well a numerous emails which seem to be partially answered by two different females who are already named on here from previous bad reviews, then they ignore you

After also trying to contact through store at Sheffield as I believe the head office is there, I contacted the Stroud store, who should be a credit to this company by being the only cooperative and helpful side to customer service

Thankyou Stroud team for sorting out my issues, I’m hesitant to shop online again and only wish I lived closer to the Stroud store

Further update - despite calling accounts and being put through to Nicole, who had not answered any emails since one on Jan 7th saying the refund would be "3-5 days" who checked and said for some reason my refund was "half processed" and she had now sorted it - it's been over another month and still no refund despite multiple chases. Appalling.

I ordered an item that showed it was available,,,,,weeks later I contacted them to find out when my purchase was as the delivery stated 3-5 days and was more than 2 weeks without delivery
No indication of a problem and today I was informed that the item is out of stock !,,,,,,
Why did it show online available and NEVER CONTACTED TO SAY IT WAS NOT AVAILABLE..???
Do not use this fraudulent company they take your money and don’t deliver

I’d give zero stars if I could absolutely horrible company, none existent customer service, rude, arrogant staff . Buy NOTHING from these people shop anywhere else. 🤬

I was afraid about all the reviews I have read but we can’t judge a company just because of the bad reviews, can we?!
So I bought I lovely heels on Friday and it arrived today! Really pleased with all!

Highly recommend!

Wish I checked the reviews before ordering, my experience is the same as the other 1 star reviews.
Ordered for a Christmas present and the shoes were too small, sent them back 30/12/24 and didn’t get my refund, I was told to wait 14 working days. I escalated it to PayPal and the seller has ignored all messages. I’ve finally had an email saying I’ve got a refund and to wait 5 days. I’m still awaiting my refund so I’ve escalated a claim with PayPal now. I’d recommend people to avoid this online store as their customer service is appalling.

Like many of the other customers, ordered goods which didn't arrive and now being totally ignored despite emailing numerous times.

Have opened a complaint with PayPal.

Ordered mugs online and one arrived broken. Sent details in to the email address as no one picks up the phone and had to chase them as two weeks later there was no response. I am now waiting for them to either find another mug or refund me which I am assuming will take just as long. Pay a little bit more and order from somewhere else to save yourself the hassle.