If I could give 0 stars I would. Terrible company, avoid at all costs. There are so many red flags for this company so I am annoyed I gave them a chance - for eg links to their privacy policy/ return... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
DO NOT BUY FROM THIS COMPANY!!! I ordered the infinity dress-paid £50-and it’s a few pieces of fabric sewn badly together-it’s a pile of garbage…please don’t waste your money. I initiated a refund an... See more
Company replied
SCAM !!! I have used their online contact link and sent 2 separate emails with my enquiry and order details and they don’t respond - there is no contact telephone number online only a website conta... See more
Company replied
I visited trust pilot site because I started thinking this company is a scam. Still not sure but it looks like customers have got their orders so I guess I’ll wait and see. Ordered 3 weeks ago and sti... See more
Company replied
2.7
Poor
122 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Missing order; no response from Customer Service
I placed an order on April 2 and waited the maximum number of days before emailing customer support on April 13th. After receiving no response I completed the online inquiry form on April 15. I have still not received a response and I will be requesting a charge back on my credit card. Too bad. I loved the dresses I ordered for vacation. I'm ok with delayed shipping, but I need to know whether to expect to receive them at all.
April 2, 2026
Unprompted review
SCAM SCAM SCAM …..Would give them a 0…
SCAM SCAM SCAM …..Would give them a 0 if I could husband ordered jeans for me over 1.5 months ago and still have not received anything tried reaching out and asking about tracking and they refused to answer any questions went to website to look up tracking and page won’t load customer service sucks
March 4, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment this situation has caused. We completely understand how upsetting it is to wait this long for an order and not receive clear updates or responses especially when trying to track it.
We’ve been assisting a high volume of customers recently, which may have caused delays in our responses and affected some tracking updates. We sincerely apologize if this made you feel ignored or concerned about your order.
Please email us again at support@sandset.shop
, and our team will prioritize your case and provide you with a clear update or resolution as quickly as possible.
We truly appreciate your patience and the opportunity to make this right.
If I could give 0 stars I would
If I could give 0 stars I would. Terrible company, avoid at all costs. There are so many red flags for this company so I am annoyed I gave them a chance - for eg links to their privacy policy/ return policy/ FAQ’s on their website are blank, there are negative comments all saying very similar things on their social media page and on this website…
I purchased some jeans 3 months ago which never arrived (don’t think they were even shipped)! I contacted customer services (they are very unresponsive) and they couldn’t even give me a new estimated shipping date which showed me they don’t even have enough confidence in their own processes to provide one. I then asked for a full refund and never received the refund in the timeframe they gave. Contacted them again, turns out they didn’t process my refund. Finally received my refund. Most decent/reputable companies would at least offer some form of compensation but they didn’t. Red flags all round. Don’t use them
February 13, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this situation has caused. We completely understand how upsetting it is to deal with delays, unresponsive communication, and issues with your refund. Your concern about our processes and the lack of compensation is entirely valid, and we sincerely apologize for the stress this has caused.
We’ve been assisting a high volume of customers recently, which may have contributed to some delays and slower responses. That said, we never want any customer to feel ignored or let down, and your feedback is very important to us.
Please email us again at support@sandset.shop
, and our team will prioritize your concerns and assist you directly so we can ensure any outstanding issues are resolved as quickly as possible.
We truly appreciate your patience and the opportunity to make things right.
I placed an order a few weeks ago and…
I placed an order a few weeks ago and only recieved one email that my order was confirmed. Since the email I have recieved no further correspondence and when I went on their website to check for contact information so I could email I found a “track your order” option: I went to track my order with the order number provided in the original and only email I have recieved and it says order not found.
I’m feeling very uneasy and like this may be a scam company.
February 27, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience. We’re truly sorry to hear that this situation has caused you concern and frustration. We completely understand how unsettling it can feel to not receive updates about your order and to encounter issues when trying to track it.
We’ve recently been assisting a high volume of customers, which may have caused delays in some responses and updates. We sincerely apologize if this made you feel uncertain about your order.
Please email us again at support@sandset.shop
, and our team will prioritize checking your order and provide you with a clear update as soon as possible.
We truly appreciate your patience and the opportunity to resolve this for you.
I am extremely disappointed with the…
I am extremely disappointed with the lack of customer service from this company. I placed an order for a pair of jeans on February 8th and have not received any updates, shipping confirmation, or communication since then.
I have emailed the support address and have not received a single response. There is no phone number available to call, which makes it even more frustrating.
I am very concerned about the legitimacy of this company. The lack of communication, inability to track my order, and absence of any real customer support raises serious red flags. I would strongly encourage others to proceed with caution until this company improves its transparency and customer service.
March 4, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrated and concerned this situation has made you feel. We completely understand how worrying it is to place an order and not receive updates, shipping confirmation, or replies to your emails. That is certainly not the experience we want for our customers.
We’ve recently been assisting a high volume of customers, which may have caused delays in some responses. However, we never want anyone to feel ignored or uncertain about their order.
Please email us again at support@sandset.shop
, and our team will prioritize checking your order and provide you with an update as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this for you.
DO NOT BUY FROM THIS COMPANY!!!
DO NOT BUY FROM THIS COMPANY!!!
I ordered the infinity dress-paid £50-and it’s a few pieces of fabric sewn badly together-it’s a pile of garbage…please don’t waste your money. I initiated a refund and the replied asking me to accept a 40% refund…when I asked for a full refund the told me that has issued one-4 weeks on, still no refund. If I could give no star rating I would-appalling customer service and quality 👎🏻👎🏻👎🏻👎🏻
January 28, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you are with the dress and with the refund process. We completely understand how frustrating it must feel to wait several weeks for a refund, especially after expecting a quick resolution.
We sincerely apologize for the inconvenience and the frustration this situation has caused. Please know that we never want any customer to feel ignored or dissatisfied with their purchase or with our support.
Recently, we have been assisting a very high volume of customers, which may have caused delays in some responses and processing times. That said, your concern is important to us and we would like to resolve this properly for you.
Please email us again at support@sandset.shop
, and our team will prioritize your case and review the refund status immediately so we can work toward resolving this for you as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
Poor customer service
I am extremely disappointed with the lack of customer service from this company. I placed an order for a pair of jeans on February 14 and have not received any updates, shipping confirmation, or communication since then.
I have emailed the support address multiple times and have not received a single response. There is no phone number available to call, which makes it even more frustrating. When I try to look up my order using the order number provided in my confirmation email, the website says “order not found,” which I know is not accurate because I have proof of purchase.
At this point, I am very concerned about the legitimacy of this company. The lack of communication, inability to track my order, and absence of any real customer support raises serious red flags. I would strongly encourage others to proceed with caution until this company improves its transparency and customer service.
March 3, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this situation has caused. We completely understand how worrying it must feel to place an order and not receive updates, shipping confirmation, or responses to your emails. Your concern about not being able to locate your order using the order number is also completely valid, and we sincerely apologize for the confusion this has created.
We’ve recently been assisting a high volume of customers, which may have caused delays in our response times. However, we never want any customer to feel ignored or uncertain about their order.
Please email us again at support@sandset.shop
, and our team will prioritize reviewing your order immediately to provide you with a clear update and assist with the next steps.
We truly appreciate you bringing this to our attention and giving us the opportunity to resolve this for you.
Shocking customer service
Numerous emails ignored!
Ordered on rhe 4th of feb first email replied to saying in process of being shipped. Nothing since and 3 emails since just completely ignored
March 1, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration caused by the lack of updates and delayed responses. We completely understand how concerning it is to send multiple emails and feel that your messages have been ignored. That is certainly not the experience we want for our customers.
We’ve been assisting a high volume of customers recently, which may have caused delays in some responses. Please email us again at support@sandset.shop
, and our team will prioritize your case and provide you with an update on your order as soon as possible.
We truly appreciate your patience and the opportunity to resolve this for you.
SCAM
This company is a scam. The sent me the wrong size and I have been emailing back and forth with them for 2 MONTHS now.. past few weeks they just stopped answering. I would not buy from here if there’s a chance u need a return or a refund. You will not get your money back. They get cheap shit from other parts of the world and jack up the price. So cheap it’s not worth them doing a return. What I’m shocked at is a customer asking for their return and they ignore you and keep ur 100+ dollars…. SHADY AF.
January 7, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience and understand how frustrating it must feel to deal with an incorrect size and delays in communication, especially when you’ve been trying to resolve this for some time. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and stress this has caused.
We’ve been assisting a high volume of customers recently, which may have contributed to the delay in responses. Please email us again at support@sandset.shop
, and our team will prioritize your case and work with you toward a resolution as quickly as possible.
We appreciate you bringing this to our attention and the opportunity to make this right.
Very poor customer service they take a…
Very poor customer service they take a week before they answer my email. I’ve had multiple issues that I needed resolved. I ultimately had to contact my credit card company and open a dispute.
January 11, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration this situation has caused. We completely understand how upsetting it is to wait for a response when you have multiple issues that need attention, and we sincerely apologize for the delay in our communication.
We’ve been assisting a high volume of customers recently, which may have caused slower response times. Please email us again at support@sandset.shop
, and our team will prioritize your case and work with you to resolve everything as quickly as possible.
We appreciate you bringing this to our attention and the opportunity to make this right.
Reply from Sandset
Hi,
Thank you so much for your lovely feedback!
We’re delighted to hear that you find it cute and comfortable to wear. It means a lot to us that you’re enjoying both the style and the fit.
We truly appreciate you taking the time to share your experience!
If I could give 0 stars
If I could give 0 stars, I would. I was SO excited about the jeans and leggings ordered. Unfortunately, after almost a MONTH of waiting, not only do I not have my order, but I continue to be told (only after I had to contact customer service on my own) that it is STILL in production. The communication from the company has been poor at best, only receiving responses after I initiate them and typically not coming until many days later. I’m so disappointed.
January 26, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this situation has caused. We completely understand how upsetting it is to wait nearly a month for your order and to receive limited updates unless you reach out first. Your excitement for your purchase should have been matched with better communication and service, and we sincerely apologize that this was not your experience.
We’ve been assisting a high volume of customers recently, which may have caused delays in both production updates and response times. That said, this is not the level of service we aim to provide. Please email us again at support@sandset.shop
, and our team will prioritize your order and provide you with a clear update or solution as quickly as possible.
We truly appreciate your patience and the opportunity to make this right.
customer service is outstanding
customer service is outstanding! very good experience
January 15, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience and found our customer service outstanding. Your support truly means a lot to our team, and we appreciate you taking the time to share your feedback.
Took forever to arrive
Took forever to arrive. Fabric is terrible and feels cheap and is very thin. I ordered an XS but it fits like a Large. Can’t get anyone to respond about returning. Very disappointing and feels scammy.
January 30, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you are with both the delivery time and the quality and fit of the item you received. Receiving something that doesn’t match expectations especially after a long wait is understandably frustrating, and we completely understand why this experience has felt discouraging.
We’ve been assisting a high volume of customers recently, which may have caused delays in some responses, and we sincerely apologize for that. Please email us again at support@sandset.shop
, and our team will prioritize assisting you with the return process and work toward a resolution as quickly as possible.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
I need to do return
I need to do return. I emailed customer service and it's been 3 days now without any reply. Not sure what to do! My delivery was late by 2 weeks with the holidays and I'm worried the month will lapse, they will only do returns within 30 days. ?? What should I do??
January 23, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you for reaching out and sharing your concern. We completely understand how stressful this situation feels especially after a delayed delivery and the worry about missing the 30-day return window. That concern is absolutely valid, and we’re very sorry for the delay in getting back to you.
We’ve been assisting a high volume of customers recently, which may have caused slower response times. Please rest assured that delivery delays during the holiday period are taken into consideration, and you will not be penalized for reaching out within this timeframe.
Please email us again at support@sandset.shop
, and our team will prioritize your return request and assist you as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
BEWARE OF RETURNS
The returns process asks you to email for an RMA number to return an item. I have emailed twice now, several weeks apart with no response. There is only the support @ sandset.shop email given as a way to contact. Their website claims to respond within 24hours.
Everything about this feels like I’ve been scammed and have no choice now but to try and claim back my refund via PayPal or my bank. AVOID THIS COMPANY.
January 26, 2026
Unprompted review
Reply from Sandset
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. We completely understand how upsetting it is to follow the returns process correctly and not receive a response, especially when you’re trying to request an RMA within the stated timeframe.
We’ve been assisting a very high volume of customers recently, which unfortunately caused delays in some email responses. That said, this is not the experience we want for any customer, and we sincerely apologize for the inconvenience and concern this has created.
Please email us again at support@sandset.shop
, and our team will prioritize your return request and assist you as quickly as possible so this can be resolved fairly.
We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.
I unfortunately needed to get a refund…
I unfortunately needed to get a refund as the item didn't quite fit my wife. The item itself was great, the packaging and instruction video included made for a quality item. Sandset were very understanding and gave me a full refund straight away. To be honest I thought this wouldn't be the case, I was dead wrong. Great customer service and would recommend to anyone.
January 5, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you so much for your kind words and for taking the time to share your experience. We’re glad to hear that, even though the item didn’t fit, the quality and packaging met your expectations.
It’s wonderful to know that our team was able to assist quickly and provide a smooth refund experience. Your recommendation means a lot to us, and we truly appreciate your trust and support.
We look forward to serving you again in the future!
Product is as advertised
Product is as advertised. My wife is amazed at the various looks she 'll be able to have with just one dress. Ideal for travelling and needing to limit what we can pack. The package came in a bit later than expected (about 2 weeks more than originally stated). They clearly had a surge in demand following an online marketing campaign in November. I was concerned that I may have been scammed, but it all worked out. Very happy overall.
December 13, 2025
Unprompted review
Reply from Sandset
Hello,
Thank you so much for taking the time to share your experience. We’re truly happy to hear that your wife loves the dress and is excited about the many ways she can style it, especially for traveling, where versatility really makes a difference.
We also appreciate your understanding regarding the delayed delivery. You’re absolutely right that we experienced a significant surge in demand following our November campaign, and while we worked hard to fulfill all orders, some shipments did take longer than expected. We’re grateful for your patience during that time.
It means a lot to us that everything worked out in the end and that you’re happy with your purchase. Thank you again for your trust and support.
Misleading customers and won’t cancel order
I contacted Sandset when the dress hadn’t arrived. Was told it was out of stock and could change colour or receive a refund. Checked website and they still had the dress available online delivery within 11 days. I notified them that they are misleading customers. I requested a refund and they haven’t responded to three emails or their online form. It’s now two weeks since I asked for the refund. I’ve started receiving emails they are still trying to send it, there is no new delivery date. I requested they cancel it again but still no response. I’ve reported it as a scam on social media.
The generic response below doesn’t assist. That’s the email I’ve been contacting and not receiving a response from.
December 13, 2025
Unprompted review
Reply from Sandset
Hello,
Thank you for sharing your experience. We sincerely apologize for the frustration and confusion this situation has caused. We completely understand how upsetting it is to request a refund, not receive timely responses, and see conflicting information on our website.
We’ve been assisting a high volume of customers recently, which may have caused delays in some responses. Please email us directly again at support@sandset.shop
, and our team will prioritize your case immediately to ensure your refund or preferred resolution is processed as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to resolving this issue and improving our communication moving forward.
I just received my order and have place…
I just received my order and have place them in the goodwill bin.
Sadly what I received was nothing like I ordered. Cheap fabric, looked like oversized nighties. This is a scam.
January 2, 2026
Unprompted review
Reply from Sandset
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you were with your order. Receiving items that don’t match your expectations in terms of fit or fabric quality is understandably frustrating, and we completely understand why you feel let down.
We’ve been assisting a high volume of customers recently, which may have caused delays in some responses, and we sincerely apologize for that. Please email us directly at support@sandset.shop
, and our team will be happy to review your order and discuss possible solutions with you.
Your feedback is important to us, and we appreciate the opportunity to address your concerns and improve moving forward.
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