Avoid Sanisale: Months of Lies, Delays, and Defective Products
I normally don’t write long reviews, but my experience with Sanisale Leiderdorp has been so frustrating, dishonest, and unprofessional that I feel obligated to warn others.
Order details:
Bathtub tap, purchased and fully paid for on 22 March 2025.
Washbasin drawer, purchased at the same time.
What happened:
At the time of purchase, I was explicitly promised delivery within 4 weeks. Based on this, I scheduled my contractor.
Later, Sanisale suddenly claimed the colour was not in stock, and that delivery would take 6 weeks instead.
To “solve” the problem, they temporarily installed a completely different, mismatched tap from another brand. They promised that once the correct tap arrived, they would send their own contractor to properly install it — including drilling for the hand shower (since the temporary brand required adjustments). I made it clear that my contractor would no longer be available, and they assured me this was not a problem.
After the 6 weeks passed, the product was still not available. After that, they ignored me for weeks (“ghosted” me) despite repeated follow-ups.
Only in August 2025, after chasing them aggressively, they said installation would finally be possible after 15 August.
On 19 August 2025, a technician arrived — but he was not informed properly, did not bring the bore machine needed for the hand shower, and said he was only told to replace the tap (crane). This was not what had been agreed.
Washbasin drawer:
The washbasin drawer also does not work properly. It is supposed to move on its own, but it doesn’t.
Despite asking multiple times for help, the only support I received was a YouTube video, which was completely useless. To this day, the product is defective and unresolved.
Their reply to my complaint:
Instead of fixing the issues, Sanisale sent me an email saying:
They “don’t like the way I talked” on the phone.
They “have the right to delay the order at least 2 times.”
They claim they “don’t have to install anything” in my bathroom — even though they themselves promised to send their own contractor since the substitute tap required adjustments.
They decided to simply “close the case” and wished me “good luck with your new bathroom.”
Why this matters:
This is a textbook example of:
Broken promises
False assurances at the point of sale
Repeated delays and excuses
Failure to deliver within the legally required period (30 days, unless agreed otherwise)
Refusal to take responsibility
Dismissive attitude toward the customer
Under Dutch consumer law (Civil Code Art. 7:17 and 7:21), a product must conform to the contract. A substitute, mismatched tap and a defective washbasin drawer do not conform. They failed to deliver on time, failed to repair or replace, and then tried to brush me off with arrogance.
My conclusion:
Sanisale has shown:
Zero accountability.
Zero professionalism.
Zero respect for the customer.
If you are considering buying from them — be very careful. Ask yourself if you want to risk months of delays, defective products, empty promises, and then being told “we close the case” when things go wrong.
I will also be escalating this case to ConsuWijzer, ACM, and De Geschillencommissie.
⚠️ Do not make the same mistake I did — avoid Sanisale!
