Still waiting it’s been sitting in Chicago for a month. USPS waiting action. I ordered a sweater for a Christmas party back at the beginning of November and I still haven’t received it. I Have emailed... See more
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You send me an email on oct 13 to rate my experience for an order placed on sept 27 that I havent recieved and there has been no movement on a tracking number. I cant rate an experience since I havent... See more
Company replied
I place an order and it was supposed to arrive on the 24 of October, but got nothing. I tried to contact the vendor and got no response. I place 1 star because if don't I wouldn't be able to write thi... See more
At first I was questionable about my order status but got a quick response and a helpful link for updates. Arrived sooner than expected and the product is fantastic. Ready to show off product in Xmas... See more
Company replied
Company details
Written by the company
Santa Joker is an online store for everybody to buy a variety of products with the most stunning designs as well as the highest quality that are guaranteed to meet your needs and keep you satisfied.
Contact info
55 Great Lakes Drive, 63376, St. Peters, United States
- (540) 900-9692
- info@santajoker.com
- santajoker.com
2.2
Poor
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Like the others still waiting this company won’t be in business long
Still waiting it’s been sitting in Chicago for a month. USPS waiting action. I ordered a sweater for a Christmas party back at the beginning of November and I still haven’t received it. I Have emailed them multiple times gotten responses like it’s in transit we will urge our carrier to update the tracking site. The last email I got was if you don’t receive it by 12 December, we will refund you still no refund.
December 13, 2024
Unprompted review
Ripoff I place an order and it was supposed to…
I place an order and it was supposed to arrive on the 24 of October, but got nothing. I tried to contact the vendor and got no response. I place 1 star because if don't I wouldn't be able to write this review. The item was for my son's school party that happen yesterday, and even when I pay for express delivery 2 wees earlier still nothing, for sure I will never order from this place again. I called my back to reverse the charges.
October 26, 2024
Unprompted review
I’m happy!
I’m very happy with my product. Not sure why there are low ratings for this vendor. My sweater was delivered on time and it was just as advertised.
February 18, 2024
Unprompted review
Reply from SantaJoker
We really appreciate you taking the time to share your review with us. Please provide your email, and we'll send you a discount code for your next order. We look forward to seeing you again soon!
The hat was completely destroyed upon…
The hat was completely destroyed upon delivery. It was a gift I was totally embarrassed
October 18, 2023
Reply from SantaJoker
Thank you for your review. We appreciate your feedback and we understand your concerns regarding the delivery time. We want to assure you that we are actively working on improving our delivery process to provide a better experience for our customers. Once you receive your order, we would greatly appreciate it if you could revisit and share your positive experience with our product.
If there is anything else we can assist you with, please contact our customer support team at: info@santajoker.com.
Package was lost
October 30, 2023
Reply from SantaJoker
I apologize for any confusion regarding the tracking information. We did send the tracking details to your email address, but I understand that you may have missed it. According to our records, the expected delivery date for your order is November 13th.
You can track your shipment here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92487902816707880027971543
After receiving your package, please come back and review for us, thank you very much!
Reply from SantaJoker
I'm sorry to hear that you haven't received your package and that you feel it may be a scam. I assure you that we take this matter seriously, and we want to resolve it promptly. Shipping issues can sometimes occur.
You can track your shipment here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92144903444910731303016893
Product was great and price was good it…
Product was great and price was good it just took a while to get the hoodie
October 5, 2023
Reply from SantaJoker
Your feedback is valuable to us, and we will take it into consideration as we strive to provide a better customer experience.Thank you for your feedback and for acknowledging the quality of our product and the competitive pricing. We hope you enjoy your hoodie!
My item is ok but the shipping was…
My item is ok but the shipping was ridiculously long. I thought maybe it was never coming.
October 4, 2023
Reply from SantaJoker
We appreciate your understanding and support, and we hope that you are satisfied with the item you received. We are still making efforts to improve the delivery time for our customers, and we hope that you will give a positive review of our product.
Thanks again for choosing Santajoker.
What went wrong
What went wrong? How about paying for a service that I did not get. I paid for express shipping and what I got was standard shipping. 10 days has come and gone and here I sit still waiting. How many people pay for the same service that don't get that service? That's a lot of free money gained. Good way to make profit, not a good way to keep customers.
October 8, 2023
Been almost a month and I’m still…
Been almost a month and I’m still waiting on my hoodie and it’s been in the same spot now for almost two weeks. Waste of my money and can’t get in touch with anyone
October 6, 2023
Reply from SantaJoker
Thank you for choosing Santajoker. In the meantime, We're committed to doing everything we can on our end to prevent shipping delays. I apologize for any inconvenience you experienced and hope that you continue with us in the future. We would greatly appreciate it if you could revisit and provide us with your feedback. Thank you very much for your understanding
Never got it
October 7, 2023
Reply from SantaJoker
We apologize for the fact that you never received your order. Please provide us with your order details, including the order number and any relevant information. This will allow us to track your shipment, investigate the situation, and provide you with accurate information regarding the delivery status.
Cant review something you havent received
You send me an email on oct 13 to rate my experience for an order placed on sept 27 that I havent recieved and there has been no movement on a tracking number. I cant rate an experience since I havent seen the quality of the products your selling and so far my experience hasent been non existent except for emails telling me I placed an order. Ask me again when I receive my products and Ill give a real review.
October 6, 2023
Reply from SantaJoker
Thank you for your understanding and patience. We look forward to rectifying this situation and providing you with the products you ordered. Once you receive your products, we would appreciate it if you could revisit the review request and share your honest feedback. Your feedback is valuable to us, and it will help us improve our services and address anyconcerns you may have. We are here to assist you and provide any updates on the status of your order.
The description of the item said ugly…
The description of the item said ugly sweaters, which are knitted yarn tops, items should have better and more accurate descriptions.
September 25, 2023
Reply from SantaJoker
We appreciate your feedback and will take it into consideration as we continuously work to improve our product descriptions. We appreciate your feedback and will take it into consideration as we continuously work to improve our product descriptions. Once again, we apologize for any confusion or disappointment caused. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Oogie Boogie Jersey
I ordered the Oogie Boogie jersey. The sizing guide is really easy to follow and the measurements are true to size. The material is really comfortable as well.
September 15, 2023
Reply from SantaJoker
Thank you so much for your wonderful review of the Oogie Boogie jersey. It's great to know that the material of the jersey is comfortable and meets your expectations. We value your feedback and hope to have the opportunity to serve you again in the future.
took a while to get but im pleased with…
took a while to get but im pleased with the print and feel..good quality..ill buy again :)
September 12, 2023
Reply from SantaJoker
Thank you for taking the time to leave a review. We appreciate your patience regarding the delivery time, and we're glad to hear that you're pleased with the print and feel of the product. We hope to have the opportunity to serve you again soon. Thank you for your feedback.
I paid for faster shipping and it's…
I paid for faster shipping and it's been 3 weeks. Should have saved be money on that one
September 2, 2023
Reply from SantaJoker
We apologize for any inconvenience this has caused you, especially after opting for faster shipping. We would like to investigate the situation further and find a suitable solution for you. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide updates on the status of your order.
Still waiting for delivery can’t…
Still waiting for delivery can’t review a product I haven’t had delivered
August 16, 2023
Reply from SantaJoker
Thank you for bringing your concerns regarding the delayed delivery to our attention. Shipping delays can occur for various reasons, and we regret that your order has not arrived as expected. Once your order arrives, we kindly request that you revisit the review request and share your honest feedback. Thank you so much.
we ordered forever ago and it still…
we ordered forever ago and it still hasnt come in or shipped
June 18, 2023
Reply from SantaJoker
Thank you for bringing your concerns regarding the delayed shipment to our attention. We apologize for the inconvenience caused by the extended wait for your order. We appreciate your understanding. We hope to have the opportunity to serve you again soon.
Prompt communication
June 22, 2023
Reply from SantaJoker
Thank you for your feedback regarding our prompt communication. We value your business and look forward to serving you again in the future.
Product is super cheap material
Product is super cheap material, mis shaped, & the size was not accurate.
I paid $70 for dollar store knockoff crocs
May 10, 2023
Reply from SantaJoker
Thank you for sharing your feedback regarding the product you received. We sincerely apologize for the disappointment and inconvenience caused by the quality, shape, and sizing of the item. We strive to provide high-quality products that meet our customers' expectations, and it is disheartening to hear that we fell short in this instance. We understand the importance of accurate sizing and durable materials, and we regret that the product did not meet your standards. We look forward to serving you again in the future.
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