Stuck in "Order placed"
My order has been placed for shipping and it's been stuck with that status. Their support contacted me once, but never have responded to my email concerns. I was planning to use it for my vacation, but now it's too late.
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My order has been placed for shipping and it's been stuck with that status. Their support contacted me once, but never have responded to my email concerns. I was planning to use it for my vacation, but now it's too late.
The first days without problem
but after that the top of the bottle broke and the fragrance was damaged by oxygen
I tried to contact the company through the website but I was ignored
I put bad reviews on the pages and they did not appear
They control the reviews on their pages so that they always have 5 stars
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