I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be honest i haven’t used yet. However, it is exactly what i was looking for. I live in South Florida and the summer rains can drop a lot of water quick. I needed something to keep shoes dry upon le... See more
Company replied
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... See more
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I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... See more
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Company details
Written by the company
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contact info
14726 RAMONA AVE NUM E9, 91710, CHINO, United States
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4.4
Excellent
177 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well packaged and arrived 2 days early!
March 24, 2023
fast shipping and the PERFECT coat
fast shipping and the PERFECT coat. i'm a mailman and this thing keeps me bone dry!!
March 21, 2023
easy shopping and received my order in…
easy shopping and received my order in a timely manner
March 17, 2023
No response from customer service
Update: The company has reached back out to me after this review came in. They stated that my email was going to their spam folder. They were quick to send out a new coat to replace the damaged one received and it is on its way!
I have been attempting to reach out to this company since 2/13 in regards to a rain coat that we received being damaged. No response back from them yet and all of their warranty/contact us pages are not an active website making it impossible to have a replacement sent or this one fixed. 10/10 do not recommend purchasing from them.
February 11, 2023
Unprompted review
Reply from SaphiRose
Hello Erika,
Have a nice day! We're very sorry that we didn't get back to you in time to help you solve this problem. For some reason our customer service email has not been receiving your emails and we apologize for any inconvenience this has caused. We have fixed this email reception issue. We contacted you immediately after reading your review, and the reshipment has been arranged without delay. If you have any other questions, please do not hesitate to get in touch with us. This time we will get back to you instantly!
I love Monet and the Water Lilly theme…
I love Monet and the Water Lilly theme makes me happy. It is well worth the money. I look forward to rain to wear my jacket and get compliments.
February 17, 2023
Great and fast deliver
February 3, 2023
COOL RAIN PONCO!
My rain poncho arrived quickly and well-packed. The size is great, as I can drape it over a small back pack if I need to, and the color choice is terrific. Haven't actually tried it in the rain yet but I'm sure it will be great.
January 30, 2023
It's Beautiful & Well-Constructed
My new Water Lilies poncho is beautiful, and very well constructed, and it arrived quickly. I can't wait to wear it in the rainforests of Costa Rica next week!!
February 4, 2023
My ponchos were received timely and…
My ponchos were received timely and they are beautiful. However, the USPS caused concern when one was delivered and it should’ve been three. I contacted SaphiRose by text and the postal service did a special delivery on Sunday. You could’ve saved postage and my fright if all three were shipped together as one
package.
January 27, 2023
Inside liner on jacket was torn
January 27, 2023
Reply from SaphiRose
Hello Riley, good day! I'm sorry to hear that the inside liner on the jacket was torn. Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. We contacted you as soon as we saw your comment. We can resend you a jacket for free, but we still haven't heard back from you until today. If you still need a replacement or a refund, please do not hesitate to get in touch with us!
Haven't received all of my rain gear
Haven't received all of my rain gear, missing 5 items!!
January 31, 2023
Reply from SaphiRose
Hello Douglas, good day! Please accept my sincere apologies for the delays that have occurred with the delivery of your order and for any additional inconveniences that have been created as a result of these delays. On January 29 we learned that you did not receive the package, so we immediately sought further assistance from the delivery department to check this order. However, the courier company did not tell us the result of the investigation until January 31. Since providing quality service to our customers is our top priority, we immediately arranged a reshipment for you and the resent items were delivered on February 1. It has been a pleasure to be of service to you, if you have any inquiries or comments pertaining to your purchase, please do not hesitate to get in touch with us!
A bad experience was made right by good customer service.
The delivery was fast and mostly easy. I purchased a coat that came without the attached hood. I reached out through customer service who eventually sent me a new coat. The customer service representative was great and turned a negative experience into a positive. They were fast and responsive, but the interface system was very strange. I didn't like getting text messages from them and would have preferred emails only.
January 16, 2023
Reply from SaphiRose
Hello Michelle, have a lovely day!! Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. To compensate, we have reshipped a replacement in your order. We are glad that you are satisfied with our services. We value your patronage and hope to have the opportunity to serve you again！
Very well-made
Very well-made. Perfect weight. Unfortunately the zipper is reversed so it is for woman. It is also slightly more snug than I would choose. Nevertheless, I can wear it and will do so happily. By the way, I am a five foot 10 inch, 180 pound male.
January 13, 2023
My son needs this item but perhaps…
My son needs this item but perhaps someone stole it…unsure, but it was never received.
January 12, 2023
Reply from SaphiRose
Hi Venetia, I hope you have a great start to the new year! First of all, please accept our sincerest apologies for the inconvenience this may have caused you. I just checked your order and found that the package was delivered near the front door or porch on Jan. 2. Please check the monitor next to the mailbox to see if delivery records have been kept and whether or not the package has been taken away. Because customer satisfaction is our top priority, we have quickly organized a reshipment of your purchase. If you have any other questions or comments about your purchase, please don't hesitate to get in touch with us, it has been a pleasure to help you!
Superb service!!!
Fast, friendly, and helpful.
I emailed your company when I did not get an order confirmation email. It was handled quickly.
The shipping was super efficient. I ordered the evening of Sunday, Dec. 18th and had it in time for Christmast.
My daughter LOVES the coat...so stylish.
Price point was reasonable.
December 18, 2022
Quick and easy transaction with timely…
Quick and easy transaction with timely updates.
December 27, 2022
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