Sarahandjames London Reviews 10

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.6

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently

Recently, I have bought a matching set and I am quite delighted with that. The colors are bright and they are the same as in the picture on the internet. Packaging was also pretty organized and professional.

May 13, 2026
Unprompted review
Rated 3 out of 5 stars

The trousers that I purchased are very…

The trousers that I purchased are very stylish and durable, with a good cut. I can't think of a better-fitting menswear. This is highly recommended for quality essentials.

May 11, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Elizabeth,

Thank you so much for this. We're delighted the trousers are fitting well and feeling like a piece you can really rely on. A good cut makes all the difference, and it's lovely to hear it's working for you.

Thank you for the recommendation, and we hope to see you back at Sarah & James London soon.

Warmly,
The Sarah & James London team

Rated 4 out of 5 stars

The whole ordering procedure was so…

The whole ordering procedure was so easy and quick. I was very thankful for the regular shipping updates I received, and also the products were delivered in very nice packaging.

April 24, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Thao,

Thank you so much for taking the time to share this. We're really glad the ordering process felt easy from start to finish, and that the updates along the way gave you peace of mind. The packaging is something we genuinely care about, so it means a lot to hear it landed well.

We hope you're enjoying your pieces, and we'd love to see you back at Sarah & James London soon.

Warmly,
The Sarah & James London team

Rated 4 out of 5 stars

Love that it looks stylish but still…

Love that it looks stylish but still keeps that traditional feel. It's the perfect balance for any modern occasion!

April 16, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Brianna,

Thank you for the kind words. That balance between stylish and traditional is exactly what we aim for, so it's lovely to hear it came through for you. We're so glad it's working for your occasions.

Hope to see you back at Sarah & James London soon.

Warmly,
The Sarah & James London team

Rated 4 out of 5 stars

Outstanding service and top-notch…

Outstanding service and top-notch products! I had a query regarding the size of the item, and the customer service representatives were very courteous and supportive. The boots were delivered to me in immaculate condition.

May 10, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Khoa,

Thank you so much for this. We're really pleased our team could help you sort out the sizing question, and even happier that the boots arrived in great condition. That's exactly the experience we want every customer to have.

Enjoy wearing them, and we hope to see you back at Sarah & James London soon.

Warmly,
The Sarah & James London team

Rated 3 out of 5 stars

The very modern design and…

The very modern design and craftsmanship of the clothing are everything that makes me so happy. The materials are not just very soft but also very good at keeping you dry, which makes them perfect for everyday use.

April 15, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Quynh,

Thank you for sharing this. It's so good to hear the design and quality are landing the way we hoped, and that the pieces are working well for everyday wear. That's really what we design them for.

Enjoy them, and we hope to welcome you back at Sarah & James London soon.

Warmly,
The Sarah & James London team

Rated 3 out of 5 stars

The summer dress I purchased is really…

The summer dress I purchased is really a jaw-dropper. The fine qualities of the stitching are very visible and apart from this, it makes you feel very comfortable when wearing it. I can surely say that I will be one of your loyal customers.

May 8, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Son,

Thank you so much for this. We're thrilled the summer dress is everything you hoped for, and that the comfort matches the look. Hearing that you'll be back means a lot to us.

We can't wait to welcome you again at Sarah & James London.
Warmly,

The Sarah & James London team

Rated 3 out of 5 stars

The way the customer service team…

The way the customer service team treated me was really commendable, especially when I had a query regarding my order. My package was delivered safely and even before the expected delivery date.

April 15, 2026
Unprompted review
Sarahandjames London logo

Reply from Sarahandjames London

Hi Thanh,

Thank you for the kind words. We're so glad our team could help with your question, and even happier that your package arrived safely and ahead of schedule. That's always the goal.

We hope to see you back at Sarah & James London soon.
Warmly,

The Sarah & James London team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look