Sarwa Reviews 

202
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and advisors for being knowledgeable, professional, and genuinely helpful, often making interactions feel personal and supportive. Many people highlight the exceptional customer service, noting the team's friendly approach and willingness to clarify doubts and provide valuable insights. The platform is frequently described as intuitive, easy-to-use, and trustworthy, making processes like deposits and tracking investments simple and efficient for users. Though some customers occasionally encountered issues or complex transactions, the support team was consistently praised for their patience and effectiveness in resolving problems and providing necessary assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an intuitive UI, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very pleasant and fun experience! It is actually such a good idea to give us, the customers, the opportunity to ask questions and connect with the team. Makes it feel more like a community and less... See more

Rated 5 out of 5 stars

Session with Faisal went great & smooth. He is informative, gave me good insights on my portfolio & answered my questions.

Rated 5 out of 5 stars

Sarwa is great and not only for the financial instruments.. They make you feel like part of the family. Personalised touches and 24/7 availability make Sarwa a great company to work with. If that wasn... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution

Written by the company

Sarwa is a leading investing and money management platform on a mission to help everyone put their money to work. The one-stop app offers hands-off auto-investing with Sarwa Invest, a do-it-yourself trading of stocks, ETFs, and crypto with Sarwa Trade, as well as a high-yield cash account with Sarwa Save. Sarwa makes investing easy and affordable by using technology to drive down costs. The platform offers a simple user experience with no complicated financial jargon. The company is led by a team of financial and technology experts and is backed by top regional and international funds. Sarwa is regulated by the ADGM Financial Services Regulatory Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(202)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best advisor ever

Can't thank Amen enough for his continuous support and advice. Sarwa you're lucky to have him ;)

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

So far so good

So far, you get the info you need and the time to have your inquiries answered and explained. Akshay did a great job and we look forward to continuing my business together.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been investing with Sarwa for more…

I’ve been investing with Sarwa for more than 4 years now, and I can’t complain about the service at all. Extremely satisfied.

I’m also happy dealing with my advisor Akshay. He has always been very helpful and available for any question or advice I have.

Strongly recommended!

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary Financial Guidance: Amen Advisor Review


Amen exemplifies excellence. With a deep understanding of financial intricacies, clear communication, and a genuine commitment to clients' well-being, they redefine the standards of financial guidance. Trustworthy, proactive, and empathetic, they ensure personalized strategies tailored to individual goals. An exceptional choice for anyone seeking expert financial advice.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Akshay

Exceptional service from Akshay! Incredibly helpful, friendly, and professional. He effortlessly addressed all my queries and offered valuable recommendations. Truly knowledgeable and customer-oriented. Highly recommended!

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Valuable Learning Experience

Knowledgeable Associate. Answers to all questions immediately given. Clarified key questions on taxation, how to transfer funds and opening of multiple accounts. I was satisfied with what I heard strengthening my desire to Save and Invest in Sarwa.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Good interaction with Akshay

Good interaction with Akshay
He took me through the basics of investing with the app. All of my queries (some dumb) were explained in a simple language as I am a newbie and he was also super helpful in providing me links for further learning.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Faisal support

Faisal answered all my basic questions very professional, and patiently. Amazing profession and very well customer support.

March 26, 2024
Unprompted review
Rated 1 out of 5 stars

Sarwa Fees Change

Very poor call with essential message of the call being, we increased our price. We gave 2 weeks notice. You should have sold all your portfolio for it.
Not very professional call. Not sure if they will increase fees soon other areas.
Not to be trusted

Edit Update after Sarwa Response:-
1) I am referring to the call that i had with Mr Akshay Iyer from Sarwa.
2) You sent an email on 23rd Jan, saying Fees are changing from 5th of Feb. “Make Alternative arrangements” in 2 weeks. Its funny that Sarwa expects investors to take decisions on based on random fees changes by Sarwa.
3) Most importantly, its very important to clarify that Sarwa decided to back date these fees. So all my trades which i had done with Sarwa when they were marketing themselves as a free trading platform. I have to pay a fee whenever i sell this portfolio. If indeed you were as investor friendly as you described, you could have easily done this for future NEW trades only, not to penalise your customers who were with you as a young start up.
3) Now one day Sarwa may decide they will charge more fees on their core Robotic investing by giving 2 weeks notice.

Random fee changes & marketing gimmics unfortunately.

March 25, 2024
Unprompted review
Sarwa logo

Reply from Sarwa

Hello, we are sorry that we were not able to continue meeting your expectations. It is unclear to us what you are referring to about a call. However as we mentioned in our email, the cost of operating this service has increased, and to continue to offer this product and improve it further, we have had to start charging for this service. We communicated to you in advance of the changes and provided a timeline to make alternative arrangements.

Rated 2 out of 5 stars

Not for international customers

The platform itself is friendly and easy to use, but all the glowing reviews must come from UAE based clients. For an international initial investment wire transfer of 500 dollars, their bank charged me 50. 10%! When you complain you get a barrage of pre-programmed bot answers that are way too assertive and way too fast - like the bot would literally interrupt you - to tell you that the charges are not their fault. International customers, read the fine print. It's not worth it and they should've been more transparent about it. There's a difference between a reasonable fee and daylight robbery. Their bank is clearly not the reasonable kind.

March 14, 2024
Unprompted review
Sarwa logo

Reply from Sarwa

Hello Nick, we are sorry you had that experience. We'd like to look into your experience to see how we can improve our processes for you and for all our other clients. Could you please provide us with your registered email address, we requested the information on Trustpilot.

Rated 4 out of 5 stars

customer support

Very bad customer support, I applied for an account week ago now, and they told within 2 business days it will ready, till now the account is still under processing and when I tried to reach them, I only got one reply we will work on it... and never heard back from them again

EDIT: how can I share my email with you?

EDIT2: I updated the rating after the great support I started to get from Sarwa since yesterday, the account is now working, and the support is now responding in no time.

February 5, 2024
Unprompted review
Sarwa logo

Reply from Sarwa

Hello Mohamed, thanks for getting back to us with your email. We've checked our system, and your account was opened yesterday at around 6:30 PM. If you have any more questions, please don't hesitate to reach out to our customer support team.

Rated 3 out of 5 stars

I like the platform

I like the platform, buying stocks is easy and efficient.

I do feel that the spread they charge on crypto, however, is exorbitant. I can see spot bitcoin ETFs filling that gap and expect to see them available on Sarwa soon.

It would also be nice to pay out quicker when you close a position.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great option for passive investors

I want to say investing is to be taken seriously and my thoughts and experiences are my own and you should think long and careful about what you want to do with your money.
With that said, I have been using Sarwa Invest and Sarwa Save from September 2023, and I am quite happy. It is an easy platform, very convenient and with a nice set of portfolios unavailable otherwise. Once you invest, they distribute your funds across stocks and bonds based on your preference for the risk level. It is true what someone else said that they keep the money for a few days after having received it before crediting it to your account, but aside from that I am happy for now. Their webinars are also super useful to partake in. It makes perfect sense for me with my UAE account and I will continue using it definitely.

January 10, 2024
Unprompted review
Sarwa logo

Reply from Sarwa

Hello from the Sarwa team, we really appreciate your feedback, and stay tuned for more exciting webinars this year!

Rated 3 out of 5 stars

There has been recurring buying and…

There has been recurring buying and selling price errors.
The customer service on WhatsApp will not respond to your complaint and that costs me loss.
There should be no place for error in account.
This is a point of great concern. I would advice everyone to always check their average price of a stock against their purchase price, specially when a particular stock is being bought at few different times

December 19, 2023
Unprompted review
Sarwa logo

Reply from Sarwa

Hello Sheela, we'd like to better understand your experience and help address the concerns you have. Could you please reach out to social@sarwa.co or share your email on this review, and we will take it from there.

Rated 1 out of 5 stars

They holding customers money to trade……

They holding customers money to trade… 5 days to transfer funds from invest account to trade account

5 days minimum to transfer from aed to Sarwa account

Use cbd investr… immediate transfer

December 4, 2023
Unprompted review
Sarwa logo

Reply from Sarwa

Hello, we'd like to help address the concerns you have. Could you please reach out to hello@sarwa.co or share your email with us, and we can take it from there?

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