Sassy Saints Reviews 

7,501
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Excellent company with quality products and excellent customer care. My nails are in a much better condition. I'm trying out the nail balm that comes in an easy to apply wand. It goes on very easily a... See more

Rated 5 out of 5 stars

The products are very good - I’ve ordered dozens of nail gels, cuticle oil, primer and remover, tools, and, just recently, the nail repair. Everything has been high quality, the product information s... See more

Company replied

Rated 2 out of 5 stars

couldnt see anything in cart when I went back to it as got side tracked so put order in cart again to see previous was there so annoying that couldn't view cart in first place. I clicked not to s... See more

Rated 4 out of 5 stars

- Nice nails, but ensure you read everything carefully. I originally had a really bad experience with their subscription service as I know a few people have had a similar problem with being signed... See more

Company replied

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3.8

Great

TrustScore 4 out of 5

8K reviews

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Replied to 93% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(7,501)

2,729 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent products

Excellent products, easy to use website and no excessive packaging. My only small issue is the delivery time. I do understand that the product comes from Australia. Is there any plan to hold stock to fulfill orders in the UK?

June 27, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for your feedback Joy 🌸 We are also available to purchase via Amazon ✨

Rated 1 out of 5 stars

Beware of unwanted subscriptions!

Beware- It seems to me that this company is set up to maximise sales, not satisfaction. I’m internet savvy but when I used a half price promotion to buy £59 worth of products to last me a year it became an 8 weekly subscription. When I received an email about the second delivery I emailed to say I didn’t want it, but they said it was too late. I accepted the second delivery. My email didn’t stop a third delivery of £59 worth of gels. I emailed again and got instructions on how to cancel. I cancelled my subscription but had to pay to return the third delivery. The returns process seems to me to be deliberately difficult. I had to type in every article in my order and then do a note to go in the package. Then, I had to confirm I’d posted the package and provide the tracking number. It all took about an hour. Deliberate, I think, to put people off returns. I was determined to do it though. Let’s see if I get my money back with no more awkward requirements
SS has replied below. Yes, I got a refund but I won’t be using or recommending this company.

July 11, 2026
Unprompted review
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Reply from Sassy Saints

Hi Lynn, I can see your refund has been processed, thank you for the return. I have taken your feedback on board to share with the team. If i can assist you further please do reach out to me on wegotyou@sassysaints.com and put the subject as FAO Joanna. Thanks ✨

Rated 1 out of 5 stars

Not clear that you are “subscribing”

Not clear that you are “subscribing” to this instead of it being a one time purchase. You are forcibly subscribed. This is NOT clear. Only found out when my second order was confirmed.
Product lasts less than a day but advertised as lasting 3 weeks. Applied as instructed.
Would not recommend.

July 11, 2026
Unprompted review
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Reply from Sassy Saints

I have requested more information so that I can locate your order and help you best, please do get back to me, thanks! Joanna 🌸

Rated 5 out of 5 stars

I had some problems with the fit of the…

I had some problems with the fit of the gel wraps and someone replied to my email right away and gave me tips and asked for a little more information to help with sizing.

It’s so nice to feel heard and also taken care of. Hard to find when you purchase things online.

July 11, 2026
Unprompted review
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Reply from Sassy Saints

Thank you so much for your lovely feedback Michelle 🌸

Rated 4 out of 5 stars

Bit disappointed

I ordered from sassy saints because the designs are better than glaize which I have used before. However, application is more faffy than glaize, and the nails only lasted 3-4 days

July 7, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the feedback Hannah, make sure you are scanning the QR code on the back of the packaging and this will take you to our in depth tutorial that holds really helpful tips and tricks 🌸

Rated 5 out of 5 stars

Lovely oil for your nails

Lovely oil for your nails, hoping that it will do the trick to stop my nails from flaking and being weak!
Feet smell and feels nice when you rub it in

July 11, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the feedback Clare, we love our LIPIFIL-3 Complex™ too! 🌸

Rated 4 out of 5 stars

Had problems using the site

Had problems using the site. Kristel helped get me on track and order is now submitted. Wife and sis in law love this product.

July 8, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the feedback Peter! 🌸

Rated 5 out of 5 stars

I don’t really enjoy sitting in salons…

I don’t really enjoy sitting in salons so this felt like a better option for me. Did everything myself in under half an hour and the finish looked super glossy. Even my friend asked where I got them done which says a lot.

June 30, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the feedback Elana 🌸

Rated 5 out of 5 stars

Best in class customer service team

While the products I purchased were not to my liking, I was provided quick and friendly customer service. I would 100% consider buying products from this company again just based on my overall experience. Plus, it was 100% clear that I was ordering and signing up for a subscription service.

July 10, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the wonderful feedback Tish🌸

Rated 4 out of 5 stars

Just talked to customer service

I have not bought the product yet. I emailed them after reading reviews that many people had unbeknownst to them got a subscription. They responded to my email promptly and told me to avoid getting a subscription to "On the product page, you'll see a toggle for "save 20% with our flexible plan." Simply toggle that off before adding to your cart, and you'll be placing a straightforward one-time purchase with no commitment whatsoever." They also said, "Just to put your mind at ease, even if you did choose the subscription option at any point, it can be skipped, paused, or cancelled anytime from your account with no fees or penalties."

July 10, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the wonderful feedback Mira this is all correct ✨

Rated 4 out of 5 stars

Very easy to use and understand what…

Very easy to use and understand what you got free with your purchase. The only issue I had was trying to click on the nail colours to make them bigger. It would often just automatically add those nails or nothing would happen. It was mainly the ones that were running low on stock as the message was covering the enlarge button. The actual website was better than the Instagram links.

July 10, 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the feedback Bronwyn ✨

Rated 1 out of 5 stars

Ok nails except they charged me again a…

Ok nail except they charged me again a month later, no explanation, I didnt order anything else, nor receive anything else. When I tried to contact, I didnt get anywhere.. thinking this is a scam!!

July 10, 2026
Unprompted review
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Reply from Sassy Saints

Hi Sarah - I have requested more information to help locate your order and resolve this for you. Please do get back to me, thanks, Joanna 🌸

Rated 5 out of 5 stars

These are absolutely brilliant great…

These are absolutely brilliant great idea. I can't believe they have stayed on so well. I broke 2 nails and a quick file in a downward motion didn't effect them at all.
I'm definitely getting some more and telling everyone where I got them from. Lots of comments from people saying how nice they loom

July 10, 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Thanks for your wonderful feedback Ish! 🌸

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