No agreed payout or refund; claim marked solved while transfer is pending
I paid Satoshi 2,075 USDT on 11 September 2026 for a EUR 1,775.76 SEPA payout. As of 21 September, I have not received the agreed payout or a refund.
On 12 September, Satoshi emailed that the order was completed. However, the transfer confirmation it supplied shows Pending. The order page states up to 90 minutes, or up to three business days in certain cases. Those timeframes have passed.
Repeated support contacts produced requests to wait another 10-15 minutes, priority assurances and an escalation to a senior specialist, but no payment, refund or firm deadline.
On 21 September, Satoshi publicly acknowledged on BestChange that the transfer was still pending. It said it had requested cancellation and could resend only after cancellation was confirmed. Despite that, its reply is accompanied by "Claim solved". I have not confirmed resolution.
I paid Satoshi for an exchange. Resolving issues with its bank or payment provider is its responsibility, not the customer's. A pending receipt and a promise to resend do not mean I have received my money.
I request the agreed payout or a refund, with a specific resolution deadline. I will update this review when the matter is actually resolved.