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ordered a sauben smart toilet, they sent a floor standing toilet when i ordered a wall hung. they refuse to accept their mistake and now do not answer any emails or calls. Luckily I paid using my credit card. YOU HAVE BEEN WARNED, STAY AWAY FROM THIS COMPANY
Sauben smart toilet seats - terrible quality and outrageous parts costs
14 months after we installed the Sauben smart toilet seat the seat cracked in multiple places making it unusable.
Here are the series of responses from Sauben:
1) apologies for the inconvenience our warranty program is 12 months
2) we can replace the whole unit at a discounted price
3) we are waiting for parts to arrive
4) we can sell a replacement seat only for £99
On their website Sauben say their guiding principles include:
best quality and design
ensure that every product is built to last
This toilet seat is clearly a sub-standard design and build and certainly not made to last. And then to charge £99 to replace a substandard part….
I would suggest looking elsewhere if you want a product that is genuinely built to last.
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