I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was some... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set i... See more
Company replied
It is a portable steam bath / sauna! I'm used to having the sauna after a workout back at my previous workplace and having the Saunabox at home eliminates the need for me to go out and enjoy the ben... See more
I was looking to purchase a sauna and saw this one on KTLA so I decided to try it out. I even got a code to get a discount and sales representative Nicole reached out to me and was very helpful. She a... See more
Company replied
Company details
Written by the company
We've created the world's most accessible at-home wellness experience.
Contact info
17300 Slover Ave, 92336, Fontana, United States
- support@saunabox.com
- saunabox.com
3.9
Great
377 reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saunabox is highly effective!
Saunabox is highly effective. Heats up in about 15 minutes (we store ours in the garage, starting temperatures are lower in there). Fits two people pretty well without feeling cramped. We always sleep better at night and it has been a huge help in recovering sore muscles.
February 16, 2025
Unprompted review
Horrible customer service
Horrible customer service. They do not return emails. Says it is Bluetooth enabled but it's not.
January 1, 2025
Unprompted review
Almost great. Bluetooth doesn’t work.
I’m really pleased with my Sauna Box Go. It works well and produces great heat. It’s well made and feels like it will last a long time. Unfortunately I can’t figure out how to get the Bluetooth connection the app to work and there are no instructions online. Customer service hasn’t responded with any help either.
February 14, 2025
Unprompted review
Absolutely love the SaunaBox
Absolutely love the SaunaBox. Easy setup, great design, and powerful HEAT!! I love the feeling after a deep sweat in the SaunaBox! Highly recommend for anyone wanting to get into the home sauna space at a reasonable low cost!
February 13, 2025
Unprompted review
Couldn't be happier
Couldn't be happier!
Installation/setup was a breeze.
It provides a sauna experience that well exceeds (I paid $450) the MSRP.
Can't Thank You enough!
TG
February 12, 2025
Unprompted review
Bought a SaunaBox
Bought a SaunaBox. Chair broke 2nd use. Steam Generator broke after first month. Send several emails with pictures. Contacted customer by phone got put on hold and no one ever got back on phone to follow through. See several others with same issue there's no way the should still be aloud to sell this junk
February 11, 2025
Unprompted review
I Suffer from Knee pain after 4 ACL…
I Suffer from Knee pain after 4 ACL Surgeries. I have noticed that after using Sauna Box for 3 weeks my knee pain is gone. Feel Great. Love your Product
February 11, 2025
Unprompted review
Easy to put up
Easy to put up. Easy to use. Very happy all around.
Great product, I have told a lot of my friends to get one !!
January 6, 2025
Unprompted review
Whole thing is cheap and flimsy
Whole thing is cheap and flimsy. Didn’t have original parts. Had to wait two weeks to get correct parts. Complicated setup.
I wish I didn’t buy and I wish I could get a refund. Bummer.
February 9, 2025
Unprompted review
This product is better than I imagined…
This product is better than I imagined the steam it put out is amazing and yes I sweated the calories
December 31, 2024
Unprompted review
I love my Saunabox
I love my Saunabox. I bought it to help get rid of inflammation. It's doing wonders! I feel great. I would definitely recommend.
February 9, 2025
Unprompted review
No product, eucalyptus aromatherapy for sale
I ordered my SaunaBox in Dec 2024 but never received it. I only received the aromatherapy but have no sauna to use it in. Totally disappointed. Requested a refund.
December 30, 2024
Unprompted review
Awesome product and company
The Sauna works great, the product is truly quality, and the customer service puts the customer first.
February 8, 2025
Unprompted review
Very satisfied overall
Very satisfied overall. Only hiccup is that it takes longer than the advertised 15 minutes to heat up, I'm finding it takes closer to 25 minutes to get to full heat. Then, since you can only set it to go for an hour then that limits the time I can spend. Our sauna is set up in an unheated basement in the Pacific Northwest.
February 1, 2025
Unprompted review
Broke after 1 month:(
We bought the sauna around Christmas used it a handful of times and the machine/heater stopped working. Still trying to figure out what to do. Wait for customer service to respond. Originally gave one star but since my post the company sent a replacement. Hopefully this one will work longer.
February 4, 2025
Unprompted review
I love my Saunabox
I love my Saunabox! I only wish it fit more than one person.
February 3, 2025
Unprompted review
broken machine and very bad customer service
I was sent a broken machine and was never able to use the sauna. It took weeks to hear back from the company after multiple attempts of reaching out. Still trying to return the item.
February 3, 2025
Unprompted review
SaunaBox exploded
I was given a SaunaBox for Christmas. Loved it for two weeks and then it started steaming weird and exploded all over me leaving me with 2nd degree burns and an ER trip. Left picture is day 2, right picture is day 10. I contacted SaunaBox to ask for help fixing the unit. Two weeks later and all I have gotten is an email telling me they will “elevate” and I have heard nothing more. Beyond frustrated as I just wanted help fixing the sauna. #saunabox SaunaBox Ambassadors @saunabox
January 6, 2025
Unprompted review
They don't want to answer my warranty…
They don't want to answer my warranty claim. They don't even answer my emails anymore. Now I have another complain about the main unit that do not want to warm up! How can they replace it according to my warranty contract?
February 2, 2025
Unprompted review
My box
love the box I have outside the only problem is it leaks when it rains. I put a tarp on top so water cant get in. you should offer some kind of cover so water doesn't get in. Other than that it work great
January 31, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.