SAVA Amsterdam Reviews 298

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items often exceed expectations with their classy designs and durability. Many people are also highly satisfied with the exceptional customer service, highlighting the team's professionalism, quick responses, and willingness to help resolve issues. However, some people experienced issues with the delivery service, mentioning long shipping times, lack of tracking updates, or lost packages. A few other people also felt that the quality of some products was only satisfactory or that stones fell out shortly after purchase.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the beautiful designs, excellent... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship, durable... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, with... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really liked the designs when I saw them online and when I received the items, they exceeded my expectations. Great quality for very fair prices, perfect modern designs. I had an issue - entirely my... See more

Company replied

Rated 5 out of 5 stars

I Bought a Sava ring & chain set which looked nice & was satisfactory, unfortunately the chains were too small. Followed the Sava return process. Amsterdam customs took a while to clear but after 2wee... See more

Rated 5 out of 5 stars

The items are top quality, classy designs and complements any style. Customer service is above and beyond. All my questions and concerns were handled professionally, quickly, and with utmost care for... See more

Rated 5 out of 5 stars

The first thing is that everything (all four products) were exactly as advertised and as I expected: great quality, great length and great durability. Second, arrived ahead of schedule and had no prob... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Men's Clothing Store
  6. Watch Store

Written by the company

Welcome to SAVA Amsterdam. A jewelry brand founded by two brothers in the heart of Amsterdam. Inspired by the city’s style and energy, we create minimal, timeless pieces designed for every moment of the day.

Lifetime Warranty

Including accidental damage

Our Lifetime Warranty covers everything we state won't happen to your SAVA piece. Just email a photo of the item at info@sava-amsterdam.com along with your order number, and we'll process a replacement item for you. No questions asked, no judgement, no fuss.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

298 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality and perfect support

Lost my first bracelet, order two new ones. My order went missing in the shipping process. I contacted the support of Sava and after a few emails they sent me a new order.
Absolut fantastic support there! And ofc the pieces are in good quality!

February 16, 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Thank you for sharing your experience, Felix. We are sorry to hear about the shipping issue, but we are very glad our support team could resolve it for you and make things right. It means a lot that you trusted us enough to order again, and we are happy you love the quality of the pieces. Your support is truly appreciated.

Rated 5 out of 5 stars

Cross Bracelet

Better than expected i have bathed and showered in this bracelet , i wearvit 24/7 including work as a construction manager , arrived as planned date ,
Great product love it
Malcolm Roman

February 14, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you so much for your amazing feedback, Malcolm. We are really happy to hear the Cross Bracelet exceeded your expectations and that it holds up so well with everyday wear, even with such a demanding job. That is exactly what we aim for when creating our pieces. We truly appreciate your support and are glad you love it.

Rated 5 out of 5 stars

I highly recommend shopping at Sava

I highly recommend shopping at Sava. I am very satisfied with my order and, above all, I was very impressed by how quickly they respond to emails. They are always very friendly and more than willing to help.

February 13, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you for your kind recommendation, Daniela. We are so pleased to hear you are satisfied with your order and that our team was able to support you quickly and warmly. Providing friendly and helpful service is very important to us, so your words mean a lot. We truly appreciate you choosing Sava.

Rated 5 out of 5 stars

Great quality and customer service

Quality was amazing! Also the customer service was absolutely amazing as well. At first, I was a bit skeptical because I’m in a different country and was slightly worried that I wouldn’t receive my order correctly or on time. I contacted Khreen with my troubles and he was extremely helpful and kind!

February 12, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you for sharing your experience, Marilyn. We completely understand your initial concerns about ordering from another country, so it makes us very happy to hear everything went well. We will also make sure to pass your kind words to Khreen. Your trust and support truly mean a lot to us.

Rated 5 out of 5 stars

A must for guys

The first thing is that everything (all four products) were exactly as advertised and as I expected: great quality, great length and great durability. Second, arrived ahead of schedule and had no problems ordering. Lastly, I have received emails of thanks which makes me feel validated as a customer. Overall, having a blast with my purchase and very very happy.

February 12, 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Thank you for this amazing review, Baltasar. We are so glad to hear that all the pieces met your expectations in quality, fit, and durability, and that your order arrived ahead of schedule. It is also wonderful to know our emails made you feel valued as a customer, because that is exactly our intention. We really appreciate your support and hope you continue enjoying your pieces.

Rated 5 out of 5 stars

Great products, even better customer care

I had a complicated delivery experience due to issues with the local carrier, which made the process far more stressful than it should have been. However, what truly stood out was how SAVA handled the situation.
From the very beginning, their customer care (especially Khreen) was professional, kind, and solution-oriented. Even though the delivery issue was not directly caused by them, they took responsibility from their side, communicated clearly, and offered a generous resolution.
Once I finally received the parcel, I was genuinely impressed with the quality of the jewelry. The mystery gift matched my style perfectly, which felt like a very thoughtful touch.
Mistakes can happen in logistics. What matters is how a company responds — and in this case, SAVA turned a frustrating situation into a very positive experience.
Highly recommended for both product quality and customer service.

February 12, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you for taking the time to share such a detailed experience, Nolen. We are very sorry for the stress caused by the delivery complications, but we are truly glad we could support you through the situation and turn it into a positive outcome. Your kind words about our customer care, especially Khreen, mean a lot and will definitely be shared with the team. We are also happy to hear you loved the jewelry quality and the mystery gift. Thank you again for your trust and recommendation.

Rated 5 out of 5 stars

Superb customer service and delivery

Our items came perfect and truly beautiful. Thank you!!

February 7, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you so much, Theresa. We are delighted to hear your items arrived perfectly and that you find them beautiful. Your support means a lot to us, and we truly appreciate you choosing us.

Rated 4 out of 5 stars

Two Gold Chains Great, Promotions That Go w/ Products Need Refining

Ordered two chains on the BOGO1/2 Off deal during the Valentine’s Day Sale, one 3MM Gold Rope Chain & one Gold Cross Chain. I was worried about some shipping issues reported by other customers on Trustpilot and Reddit but my chains arrived much quicker than I had expected. Both chains look excellent with pretty much any shirt or even shirtless. On the rope chain, the clasp has already begun to ware to stainless steel color, however, but the actual chain is an otherwise awesome product thus far. Likewise, the cross chain looks great, too. Was worried the thinner actual chain would be weak on the cross one but it’s actually pretty durable. The Mystery Gift that comes w/ that promotion is another story, however. It does not stack w/ other discounts. The gift card code won’t even copy and paste as promo code sometimes, sometimes does. Some emails say it’s $10 off, some say 10% off. I work in the retail industry and typically gift cards are a payment method, not a dollar-off coupon, hence why a “$10 SAVA Gift Card” should be a payment method w/ your credit/debit/payment method and not $ off offer that cannot be used w/ an existing offer. Basically a “it’s a free gift if you buy another piece” type promotion. The free gift packing does come in a well presented package, though. Overall, very pleased w/ the products and would definitely order from SAVA Amsterdam again.

February 2, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you for your honest and detailed feedback, Jacob. We are really happy to hear that you love the chains and that they arrived faster than expected. It is also great to know they work well with different styles and feel durable. We appreciate you pointing out the clasp wear and the promotion experience as well. Feedback like yours helps us improve both our products and our offers. We are glad you were pleased overall and truly appreciate your support and recommendation.

Rated 5 out of 5 stars

I love my two necklaces that I had…

I love my two necklaces that I had purchased. I purchased the blue stone pendant with a sliver chain and the red stone with the gold chain. They are very beautiful in a strong masculine way. I highly recommend buying them. These give a classy and sophisticated vibe. 10/10.

January 30, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you so much for your wonderful review, James. We are really happy to hear you love both necklaces and that they give you that strong, classy, and sophisticated look. That is exactly the feeling we aim to create with our designs. Your recommendation truly means a lot to us, and we appreciate your support.

Rated 3 out of 5 stars

The product is very good

The product is very good, I already bought it, it arrived, but it took too long to arrive.

February 3, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you for your feedback, Felipe. We are very glad to hear you are happy with the product itself. We are sorry that the delivery took longer than expected, and we completely understand how important timely shipping is. We appreciate your patience and your support.

Rated 5 out of 5 stars

Satisfied!!

January 29, 2026
Unprompted review
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Reply from SAVA Amsterdam

Thank you, Paris. We are very happy to hear you are satisfied. Your support means a lot to us, and we hope you continue to enjoy your piece.

Rated 1 out of 5 stars

Poor customer service

My order got duplicated due to their own website issues not responding when clicking paypal checkout. I sent them an email within one minute for them to cancel one order. 24 hours go by and I get an automated email saying it has shipped. These things are not cheap, how can you not cancel an order is beyond me

January 28, 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Thank you for sharing your experience, Aidan. We are truly sorry to hear about the frustration caused by the duplicate order and the timing of the shipment confirmation. We completely understand how concerning this situation must have felt, especially when you reached out so quickly to request a cancellation.

While our system processes some orders very fast once they are placed, that does not change the fact that this was an inconvenient experience for you, and we sincerely apologize for that. Please contact our support team again if this has not yet been resolved, and we will do everything we can to make this right for you as quickly as possible.

We genuinely appreciate your feedback, as it helps us improve both our website and our service.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, really helpful and quick to respond to any questions I asked! Will 100% be using this company again 👍 keep the good work up guys 👌

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Customer Service

Thank you so much, Khreen, for your support and for making it happen! We truly appreciate your effort and dedication. Your help has made a big difference, and we are very grateful for all that you do.

January 26, 2026
Unprompted review

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