Fabric quality durbale, introduce to fresh, latest and new arrivals which are really cool, modern and overall presents Stunning look. Though many times it feels like there's lot price hype. Delivery s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
You could improve your return and exchange program. Also please get a better customer service team. The order was delivered smoothly no complaints with that the product was good too.
Company replied
Amazing quality of products and delivery packaging and deliver service is awesome 🤩 but price of the products can be little reduced please try that
Company replied
No doubt products are good but Delivery take long time , problem in returning and no exchange option
Company replied
Company details
Written by the company
Welcome to Savana, where the spirit roams free and the heart beats wild. Inspired by the wild spirit of the Savannah, our brand celebrates diversity, individuality, and endless possibilities. We're more than just a clothing line; we're a sanctuary for the daring, the dreamers, and the fiercely independent souls. From college campuses to city streets, we've got your back, providing the perfect pieces for your eclectic tastes and thirst for adventure. Online all day? You'll find styles inspired by the hottest social media trends, empowering you to dress for the adventure of everyday life in clothes that don't break the bank. But Savana isn't just about looking good; it's about expressing who you are and what you stand for. Join us in embracing boundless diversity, endless possibilities, and the beauty of being uniquely & unapologetically you.
Contact info
119, Marylebone Road, NW1 5PU, London, United Kingdom
- support@savana.com
- savana.com
4.3
Excellent
54K reviews
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Reply from Savana
We’re really sorry to hear about your experience and apologise for the delay with your refund. 😔 Please share your Order ID and complete details with us at escalations@savana.com, and our team will look into the refund status and assist you further. 💗
Worst app ever
Worst app ever , and service is uter waste, I would like to rate minus 10. Such a worst customer service, I'll never suggest to anyone, their quality is like 🤮🤮i can't even touch the material. Better to shut down if you can't handle anything
May 28, 2026
Reply from Savana
We’re truly sorry to hear about your extremely disappointing experience with Savana. 😔 We sincerely apologise that our product quality and customer service did not meet your expectations. Please share your Order ID and complete details with us at escalations@savana.com, and our team will look into your concerns and assist you further. 💗
It's very good💯
July 31, 2026
Reply from Savana
Hey! Thank you so much for the love! 💯🥹 We’re so glad you had a great experience with us. Your feedback means a lot to the Savana fam! 🫶💗
Reply from Savana
Aww, thank you so much! 🥹💗 We’re super happy to know you had the best experience with us. Your love and support mean everything to the Savana fam! 🫶
The fitting of the product was really…
The fitting of the product was really bad I was really dissatisfied with the fitting and even I ordered the size that would have fitted me, but it was so illfitted the cups were going everywhere and not the place that they should be. I will never purchase from Savanna.
June 5, 2026
Reply from Savana
We’re truly sorry to hear that the fitting and sizing of the product did not meet your expectations. 😔 We sincerely apologise for the disappointment caused, especially after you ordered the size you expected to fit you. We genuinely value your feedback and will share your concerns with the relevant team to help us improve our sizing and product quality. 💗
The agent was unable to understand my…
The agent was unable to understand my query and I didn't got any resolution
July 22, 2026
Reply from Savana
We’re really sorry to hear that your concern wasn’t properly understood and that you didn’t receive a resolution. 😔 We sincerely apologise for the inconvenience caused. Please share your Order ID and complete details with us at escalations@savana.com, and our team will look into the matter and assist you further. 💗
Pathetic experience with customer care…
Pathetic experience with customer care service-no refund issued after pick has been made and you can only interact with their bot-super frustrating and annoying
July 14, 2026
Unprompted review
Reply from Savana
We’re truly sorry to hear about your frustrating experience with our customer care and the delay in receiving your refund after the pickup. 😔 We sincerely apologise for the inconvenience caused and understand how frustrating it can be when you’re unable to get the support you need. Please share your Order ID and complete details with us at escalations@savana.com, and our team will look into the matter and assist you further. 💗
Worst customer support
I had a wrong item picked up by the delivery executive, there was no response to my calls - I lost the money and have a pants that doesn’t fit me.
Moreover there was no customer support from Savana despite multiple emails and calls.
I had emailed multiple times to support@savana and grievanceofficer.india@savana but never got any reply.
June 24, 2026
Reply from Savana
We’re truly sorry to hear about this frustrating experience. 😔 We sincerely apologise that the wrong item was picked up and that you were unable to get the support you needed despite reaching out multiple times. We completely understand how upsetting this must be. Please share your Order ID and complete details with us at escalations@savana.com, and our team will look into the matter and assist you further. 💗
Late delivery is my concern always
Late delivery is my concern always. I order things for some special occasions and don’t get it on time so what is the point of using this app
July 30, 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of
WE ordered a bag
WE ordered a bag , one key chain and one puch. Received only the bag. you told you would refund, but i dont know if i got it or not.
Order id : S011260606151253068001
tracking number : SF3456373720S
June 6, 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of
Good quality clothes
August 18, 2025
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
I loved the clothesss
May 13, 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
The product is superb 💗
July 29, 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
The variety of products and delivery…
The variety of products and delivery services are good
July 29, 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
You need better options for customer…
You need better options for customer care and policy regarding non returnable items.
June 19, 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
Variety is very good i like the…
Variety is very good i like the products but delivery is too late and the prices are too high. For like one small top i have to pay 600-900 rupees that's not fair.. i have to think thrice before buying because of the prices but the products are good and youvhave great Variety to choose from!
May 19, 2026
Reply from Savana
Hi! Thanks for your feedback. 💖 We're sorry about the delayed deliveries. While standard delivery takes a few days, Fast Delivery is also available on eligible products. We also understand your concern about the pricing. We regularly run offers and discounts on the app, so do keep an eye out for them. We've shared your feedback with our team. Thanks again! 😊
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