SAYE Reviews 

After four days of wearing the shoes the lines started to either rip or detach. Both of them. I have sent the photos to the customer service over email but there was no reply. I was then contacted via Instagram instead and currently are discussing the issue.

Seeing how many bad reviews on the quality of the product there are, I will certainly not purchase these shoes again due to unreliability. There are other brands worth giving a chance to.

The shoes I received had noticeable signs of previous wear. I reached out to customer service and have heard nothing. It has been 3 weeks since my initial email. I sent a follow up and still haven’t received a response. I sent them a message on Instagram where they told me they would continue the conversation via email — but they never emailed me (and left me on read on instagram when i said this).

I understand human error happens regarding the product I received but really disappointed in the customer service.

Loved the shoes style, their uniqueness and their responsibility with the environment.

I am very happy with these shoes!

Had a great experience shopping online. The shoes are top-quality, comfortable, and well-made. Customer service was responsive and helpful throughout the process. Plus, the prices are very reasonable for the quality. Highly recommend!

I received a pair of M89 Icons in early August. After the first time wearing them, the lining ripped and the tongue completely detached from the shoe.

I wrote a mail to SAYE customer support asking for a solution and sent pictures as proof within a week after delivery but I have not received any reply. I have since written several emails asking SAYE to address this issue and am still waiting for a response.

I would not recommend the quality of the products or the customer service.

Their customer service don’t respond to emails. Emailed them to amend an order immediately after placing it. Then then ignored all the follow ups I sent and then proceeded to send the incorrect pair. Overall I sent them four emails without response. So frustrating

UPDATE: their customer service still haven’t got back to me, despite what they said below

Lovely looking shoes and really appreciate the vegan friendly option. However the quality of the shoes feels poor. Although the soles feel sturdy, the top part of the shoe is really poor. Only worn for two weeks and the material is ripped in multiple places. Granted some of the rips have occurred where the toe bends, however this shouldn’t be as bad as it is after two weeks of normal use! The show also seems to rip where the top meets the sole. I really wanted to like these, however will unfortunately have to buy a different brand.

I received a pair of M89 Icons 2 months ago and even though I did not wear them on a daily basis or to any sport activites, the lining rips completely, leaving the shoes to look like trash.

I wrote a mail to SAYE customer support asking for a solution and sent pictures as proof on 25th August, but I have not received any reply. Wrote another mail on 29 August asking SAYE to address this issue and am still waiting for a response.

Not sustainable and would not recommend to buy SAYE products if this continues.

I loved the look of these shoes, so I was really excited to order them and commit to this brand. I even bought some socks to go with these shoes.

They are quite comfortable and even though they appeared quite small for my wide feet, the material is flexible and adjusted to my wide feet like gloves.

Those are the positive points. I'm afraid the rest of my experience with Saye was not quite positive.

The upper material started to crack within a few weeks of wearing them. I didn't even wear them everyday, and during the day I don't wear them the entire day, as I have to wear safety boots for work. So in short, I have only worn them during my train and bike commute and for some small city walks in the evening.

I sent some pictures of the cracks to the customer service expressing my concerns for the durability of these shoes. One of the more important reasons for me to buy these shoes, was the sustainability part of the brand. Having to buy new shoes every year or so does not comply to that in my opinion.

I received a message back, telling me that these shoes should not be used as sneakers but as shoes as they are quite fragile. I was offered a choice between a discount for a new pair or a partial refund. I send them back a message that I choose a refund, as I would not be buying new shoes from them again if they don't first improve the quality of the material.

After quite some time I received a reply that after investigation by the quality team, these cracks are not a manufacturing error and not a word about a refund anymore. Just a long list of stuff that impacts the durability of the material.

Both email replies were way beyond the promised 48 hours to reply. If you can't reply within 48 hours, then don't set these expectations.
Especially if you follow up with two entirely different messages.

Not buying from them again until they improve their material durability.
(I know this should be possible, as Flamingo also has vegan sneakers that seem to be way more durable.)

Best vegan brand. Love the design of the shoes

I love the brand and its purpose and vision is great, I think more companies like this should exist. I a really happy with the customer service I received and they treated me really well. I recommend everyone check this brand and their products. Keep it up!

Their returns process has a very misleading UI, where lots of the options (like return for a refund) are hidden under "more" buttons. They also charge you for refunds which is not ideal. Not worth it.

I have sent multiple mails, and the company only reacted on my bad review bud never answered after that. The shoes are completely cracked after a few wears Even though the design of the shoes is very nice, I have rarely seen such a bad quality. The price you pay for these shoes is completely unjustified.

Really disappointed by the quality of these shoes, especially given the high price tag. I love the look of the shoe and they looked good on the first wear or two, but they immediately become very cracked and worn, the quality of the vegan leather is just not good enough and it makes the shoe look very worn after a few wears. The bit that makes it all worse is because I’ve bought the shoes through Office, Saye will do absolutely nothing to help which I can’t help but feel is disgraceful customer service - a shame, won’t be coming back unless they can rectify this and will be telling everyone and anyone I meet not to buy a pair!

Beautiful sneakers, comfortable but very poor quality. The sneakers M89 I purchased in February, already started wearing out and tear within month after purchase. Hasn't even been a year with the shoes and they look worn out and torn... I wouldn't recommend for the long term

I have never written a review before, but I felt I needed to warn others. If you live in an apartment building in the US, be careful before ordering from SAYE. I purchased two pairs of shoes from SAYE and had them shipped to the US. The shoes were not delivered to my door, but left in the lobby of my apartment. They arrived in a box with an international customs label printed on the outside of the box, clearly listing the (expensive) price of the contents for anyone to see. Perhaps unsurprisingly, the shoes were stolen before I could retrieve them.

I have spent the past month trying to process a stolen goods claim with SAYE. SAYE has not taken responsibility for this issue, blaming the package carrier and requiring me to fill out paperwork for SAYE to submit to the carrier. They have also been extremely uncommunicative via email. SAYE representatives have not replied to my emails for the past month. I am not sure if I will ever hear back from them. For a brand that promotes itself as sustainable and ethical, I expected more care for customers and responsibility for problems within their business model. If you’re worried about ordering shoes internationally, listen to your instincts—this brand isn’t worth the headache.

Unfortunately these good looking trainers started to crack after one weekend of wear. A real shame

I was initially so excited about these shoes. I love the style, they fit well…But sadly I have to agree with many others on this site regarding the quality. After only a few months of moderate wear, a giant deep hole formed in the interior heel. Extremely disappointing for the price of this shoe. Customer service promises responses within 48-hours but I haven’t had one in an entire business week. I had many friends complement my shoes and ask where I got them - I was happy to recommend, but I will go back and make sure they don’t get them. Very cute shoe but terrible quality. Do not buy.

I bought the 89 reinforced model, but after 2 months they started to tear and brock easely. I ask the company to solve this problem, they answered fast and were very kind. So I will give them a second chance, because after all they have an amazing designs and also I understand they are starting to grow as a company and they are trying to improve the quality of their products taking risks on it. I value they are able to please and hear their clients and play atention to them. I hope next time to not be disappointed.

Got the M01s a few weeks ago and I've been wearing them everywhere. They are comfortable and stylish. Got the grey ones. Think I'll get the pink ones next! In loveeee!