Beware buyers from US, the company does not make it clear that they are shipping from Europe and that you might be subject to a large customs fee. It’s free shipping BUT NOT free import. Annoying t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought the barefoot sneakers a few months ago. Within two weeks it started breaking down. Although comfortable at first, the material quickly felt like gum and made Sounds too. Additionally it seems t... See more
Company replied
Even though I appreciate the sustainable approach, shoes that have the inner heel worn out after just two weeks are not sustainable in my opinion! Auch wenn ich den nachhaltigen Ansatz mag... Schuh... See more
Company replied
Stock availability was shown incorrectly. After first mail i got informed that they do not have the shoes stocked. Second email of asking which colors/sizes are available of the same model got ignored... See more
Company replied
Company details
Written by the company
Not Just Sneakers. Bio-based, Organic & Recycled Materials. Designed in Barcelona, Made in Portugal Restoring Forests to Empower Local Communities, +350K Trees Planted. Worldwide Shipping.
Contact info
Carrer de la Ciutat de Granada, 28 bis, 08005, Barcelona, Spain
- hello@sayebrand.com
- sayebrand.com
3.3
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SAYE
Hi David:
Thanks for sharing your thoughts! We’re glad you like how they look, though we’re sorry they didn’t feel as comfy as you expected.
We’ve actually improved our insoles with a softer, more cushioned base, made from recycled foam sourced from mattress industry waste, and reinforced the heel area for better support. Still, comfort can feel different for everyone, so we really appreciate you sharing your experience!
If you’d like, please reach out at hello@sayebrand.com, so we can take a closer look and help you out :)
Weird pricing and no longer a vegan brand
The prices were showing as more expensive on the website than on the Instagram store when shopping from North Macedonia but had no problem in Germany. Also you started selling animal products for some reason.
The shoes themselves are great, I've ordered two pairs.
July 30, 2025
Can’t support a company that is now…
Can’t support a company that is now supporting animal cruelty.
July 29, 2025
Reply from SAYE
Hi 💚
We completely understand and respect your concern. At SAYE, we remain deeply committed to sustainability and ethics, values that have guided us from the start.
Our suede collection uses suede leather that comes exclusively from surplus materials of the food industry, we’re not creating new demand for animal products or promoting leather production. This is about reusing what already exists, preventing it from being discarded or incinerated.
Our vegan models continue to be a core part of SAYE, and this collection doesn’t replace them, it’s simply a circular, traceable alternative for those who value durability and the responsible use of existing resources.
Still, we completely understand if you prefer to keep choosing our 100% vegan options, they’ll always be part of our brand.
Thank you for sharing your opinion and for giving us the chance to explain our decision.
Amazing customer service
Amazing customer service
They’ve gone the extra mile. I’ll purchase again from them
July 29, 2025
Reply from SAYE
Hi, there!
Thank you so much for your kind words! 😊 We’re thrilled to hear that you had such a positive experience with us.
We truly appreciate your support and are grateful to have you join us on our journey towards sustainability.
Best regards,
SAYE Team.
Great design poor manufacturing quality
Great design and customer service, but poor manufacturing quality and low durability.
Edit: Here is my reply to Saye response:
Dear Saye, below you can find our final email exchange regarding this matter, for you to rembember:
Saye wrote:
Hello,
Thank you for taking the time to share your honest feedback with us. We’re truly sorry to hear that your recent experience with the M89 did not meet your expectations.
We always strive for the highest standards of quality and craftsmanship, and we regret that this was not reflected in your pair. While our production process involves a great deal of manual work, this should never compromise the finish or overall experience for our customers. We take your comments seriously, and we’ll make sure to share them with our production team so we can continue improving.
We also want to thank you for having given SAYE another chance despite your previous issue. We fully respect your decision if you feel that SAYE is not the right brand for you, but we truly appreciate the support you’ve shown us so far.
Wishing you the very best, and thank you again for your honesty — it helps us grow and do better.
SAYE Team
I wrote:
This is a follow-up to your previous request #20582 "Issue: Decorative pad rippe..."
Hello,
Thank you for your message and sorry I didn't get back to you sooner.
I appreciated your offering of a new pair for replacing the defective one. Since then I ordered a new pair using the promo code. I ordered a pair of “modelo ‘89” since I didn't want to risk the same issue I had with my first pair, and therefore I had to pay extra, but that is OK.
However: I just received my “modelo ‘89” and unfortunately, I decided that I am now done with Saye: the build quality is really not in par with my expectations and I won’t buy again.
When I unboxed by new shoes I immediately noticed that the outer sole (on both shoes!) is glued about 2mm off-center. It is different on both shoes (not shifted on the same direction relatively to the shoes symmetry) so definitively it is not on purpose or for style or whatever. It is just badly made and obviously not carefully checked (or accepted as is, which is worse). Please have a look at the pictured attached: this is ridiculous. You may say it is because it’s hand-made or whatever, but nope: glueing soles with such a misalignment is just neglected manufacturing and indicates no attention is made to the details. This is coherent with the default I had on my first pair and it’s the first time I see this.
So well, you may thing that I am too picky, but in this case this would confirm that Saye is not for me. I respect what you claim you do like planting trees and stuff, but I’ll rather give money directly to people doing only this instead of buying poor quality shoes. I like your shoe design, but I will turn to other sustainable European brands next time I need shoes.
July 14, 2025
Reply from SAYE
Hi Sylvain:
Thank you for sharing your feedback. We’re glad to hear you appreciated the design and our customer service, but we’re genuinely surprised by your comment regarding manufacturing quality. Back in August, we provided a solution for your previous pair internally, and we had hoped it had fully resolved the issue.
If this hasn’t been the case, we would really appreciate it if you could reach out to us again at hello@sayebrand.com
to let us know what happened. We’d love to see how we can help ensure you’re satisfied with your SAYE product.
We always strive to provide high-quality products and are constantly working to improve, so your feedback is invaluable to us.
The SAYE team.
Good at first
Good at first. Then really soon the shoe last get worse and worse and it become a non quality show any more
July 17, 2025
Reply from SAYE
Hi Antonio,
Thank you for sharing your feedback.
We’re very sorry to hear that your SAYE order has developed this issue. SAYE unconditionally guarantees that all products we manufacture and sell through our e-commerce are free from production defects.
We’ve sent you an email to better understand your situation and find the best solution for you.
Thank you for your patience, and we look forward to resolving this.
Best regards,
SAYE Team.
Shoes are great but only go up to like…
Shoes are great but only go up to like a spike 11uk. I measured and entered my foot size init that feature on their website and it recommended I go with the biggest size, provided in the European number. So I went with it but shoes were way too small. They should have just let me know they don't do shoes in my size (11.5) rather thank make me order 11s which run small btw
Then I spent weeks trying to return the item but none of the labels they sent me worked. I eventually ran out of energy emailing them and bringing them to the post office to return only to be turned away every time. So I have a lovely pair of 11s in my house that I guess I'll have to gift sometime and am £120 out of pocket
1 star
July 3, 2025
Unprompted review
Reply from SAYE
Hi, Conor!
We’re truly sorry to hear about your experience and completely understand your frustration. This is definitely not the kind of experience we want for our customers.
We’ve reached out to you by email to work on a solution and to find the best way to make things right.
Thank you for your patience and for bringing this to our attention. Your feedback helps us improve and ensure this doesn’t happen again.
Best regards,
SAYE Team 🌱
Avoid shopping on their website
The pictures on the website do not reflect the real products as they are massively photoshopped. The customer service is very inefficient. On top I only received my refund two months after they received my product back and only because I asked for some explanations on why I had not gotten my money back yet.
July 11, 2025
Reply from SAYE
Hello Gaëlle:
We’re really sorry to hear about your experience. This isn’t the kind of service we want to provide, and we truly regret the inconvenience you faced with your refund. We had some unexpected issues with our returns operator that caused delays, but we’ve already resolved this and taken steps to make sure it doesn’t happen again.
Regarding our product images, please rest assured that our marketing and product teams work hard to ensure all photos accurately represent the real items. We’re committed to transparency and to providing our customers with the best possible shopping experience.
Thank you for sharing your feedback, it helps us continue improving.
Vegan organic Shoes made in the EU
Easy process to order on the website, great products and appropriate prices for them.
July 10, 2025
Reply from SAYE
Hi, Esteban!
Thank you so much for sharing your feedback!
We’re thrilled to hear that you enjoyed your SAYE and found the ordering process easy.
Thank you for being part of our community and we hope you continue enjoying your SAYE!
Warm regards 🌱
SAYE Team
Laces too short
Laces were too short, had to buy other ones. shoes look nice and are comfortable
July 4, 2025
Reply from SAYE
Hi, Anja!
Thank you for your feedback! We’re glad to hear you find the shoes nice and comfortable :)
We’re sorry to hear the laces were too short, and we appreciate you letting us know. We’ll take your comment on board for future improvements.
Best regards,
SAYE Team.
Not sustainable due to quick defect
Even though I appreciate the sustainable approach, shoes that have the inner heel worn out after just two weeks are not sustainable in my opinion!
Auch wenn ich den nachhaltigen Ansatz mag... Schuhe, bei denen nach zwei Wochen bereits die Innenferse abgescheuert ist, sind meiner Ansicht nach nicht nachhaltig!
July 3, 2025
Reply from SAYE
Hi there!
We’re really sorry to hear about your experience, and we completely understand your frustration. This shouldn’t happen, and we’d love to take a closer look to offer you a proper solution. Please reach out to us at hello@sayebrand.com
with your order details so we can assist you personally.
We truly appreciate your support for our sustainable approach and are continuously working to improve the durability of our products.
Thank you for bringing this to our attention and giving us the chance to make it right. 💚
My complaint was not taken seriously at…
My complaint was not taken seriously at all. It's unacceptable that the shoes already look so worn after less than three months, even though they've been worn very little and cared for properly (no cleaning, no products, etc.). I would definitely not recommend this brand to anyone, because this has nothing to do with sustainability in my perception.
June 30, 2025
Reply from SAYE
Hi Ursina,
We’re truly sorry to hear that your experience didn’t meet your expectations, and we completely understand your frustration.
Our Quality Team carefully reviewed your case and the photos you provided. After this detailed assessment, we found that the wear observed was not related to a manufacturing defect, but rather to external factors that can naturally affect materials like suede, such as moisture, friction, or cleaning methods.
Suede is a particularly delicate material that requires specific care, and using water or regular cleaning products can unfortunately alter its texture and appearance. That said, we completely respect your feedback and are genuinely sorry for any disappointment caused.
We’ll continue working to ensure our customers feel fully supported and confident with their SAYE sneakers. 🌱
Thank you for taking the time to share your thoughts with us.
SAYE Team
Disappointing Quality
I bought a pair of M89 Icon shoes and I love the look of them. Unfortunately, after only a couple of months or normal use, they began to break around the ankle supports. The quality is definitely not what I expect for relatively expensive shoes. Very disappointing!
October 6, 2025
Unprompted review
Reply from SAYE
Hi, Brianna!
We’re glad to hear that your order arrived quickly and that everything was confirmed smoothly. Your satisfaction means a lot to us!
Thank you for your feedback and for being part of our community 🌱
Best regards,
SAYE Team.
Great work
Great work, great quality, great brand.
Keep up the good work !
Thanks ! :)
September 25, 2025
Reply from SAYE
Hi, Paul!
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our brand and products.
Your support means a lot to us 🙂
Best regards,
SAYE Team.
Reply from SAYE
Hi, Eva!
We’re so glad to hear this :)
We look forward to keeping you happy with our products in the future!
Thanks for your support and for being part of our community. 🌱
Best regards,
SAYE Team.
Fast delivery and excellent customer…
Fast delivery and excellent customer service (I forgot to add the welcome voucher code, but they refunded me).
September 24, 2025
Reply from SAYE
Hi, Ruben!
We're so glad we could help you and that your order arrived quickly. We really aim for our customers to have a great experience!
Thank you for sharing your feedback and being part of our community 🌱
Best regards,
SAYE Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.