Sazmining Reviews 

64
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great experience with Krish from start to mining. Answered all my questions regarding setup, wallets, etc... and has provided additional help along the way as needed.

Company replied

Rated 5 out of 5 stars

Krish Khuranra has been with me since the first video call to explain how Saz operates, what my options were, and how to optimize my Setup for success. I have had a great experience so far, amd Krish... See more

Company replied

Rated 5 out of 5 stars

From the onboarding first call from Alex to my consistent up time and insightful Town Hall updates, I couldn't be happier with Sazmining. Purchasing my first rig was an easy-breezy process and I love... See more

Company replied

Rated 5 out of 5 stars

Saz experience has been good and made mining very easy. Would like to see program where it helps older rig owner phase in new ones that are more efficient with lower monthly cost. Krish is a big part... See more

Company replied

Company details

  1. Software Company
  2. Cloud Computing Service
  3. Computer Support and Service Company
  4. Software Vendor

Written by the company

Top-tier Bitcoin Mining as a Service—acquire BTC at lower costs than exchanges.‍ Purchase your mining rigs from us, and we’ll handle everything: shipping to our state-of-the-art data centers, maintenance, optimization, and secure transfer of freshly mined Bitcoin to your wallet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.5

All reviews

(64)

29 reviews in the last 12 months

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Rated 3 out of 5 stars

Not a great experience so far, would not do again.

Not a great experience so far. Poor com’s & deployment times. My rig is slated to run at 120 THS and hasn’t hit over 100. I will change the review and update if my experience changes.

Update: as of April 15th I still have yet to receive any BTC and they are still shutting down rigs even through the temps are in the 70’s in Paraguay. It took one person 150 days to get their rigs active.

Update: got my first payout. Apparently they’re working on the downtime issues…. Still wouldn’t recommend but moving from 1 star to 3.

March 26, 2024
Unprompted review
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Reply from Sazmining

At Sazmining, we strive to provide all our customers with the best service and support. Unfortunately, our relationship with Joe Helm did not meet his expectations despite our extensive efforts.

From the outset, Joe misunderstood our services and harbored unrealistic expectations, such as anticipating immediate results. He also attributed factors beyond our control, like weather conditions, to our team's capabilities. This misunderstanding was further complicated by Joe admitting that he had not thoroughly read our terms of agreement, which he acknowledged when he joined our platform, leading to these unrealistic expectations.

Throughout this period, we made numerous good-faith efforts, including personal outreach from our CEO, to address Joe's concerns and rectify the situation to his benefit. Despite these efforts, Joe felt dissatisfied.

Joe finally accepted contact, received a full refund, and left our platform.

We wish him well on his Bitcoin journey!

Rated 5 out of 5 stars

Let's do some math!

New SazMining customer here. The enrollment process was very easy, despite some factors outside of Saz's control. (The initial computer I ordered went out-of-stock, and their team was attentive and helpful in selecting an alternative).

The entire team is communicative and helpful, from sales to general support to their leadership team. Their developer even jumped on a call with me during signup. All of that for a customer planning to buy a single computer.

It says a lot when a company offers even their low-spend customers a white-glove treatment.

We're so early ;) but I'm very satisfied with the experience so far.

March 1, 2024
Unprompted review
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Reply from Sazmining

Thanks for the kind words, Wei. We'll do our best to continue living up to them!

Rated 5 out of 5 stars

Much Respect

Respect for this firm on responsiveness and uptime. They got the operation moving quickly and dealt with problems as they appeared (got things running, make it pretty as we go, approved).

Help desk responds quickly and professionally, and even 'escalations' when required are dealt with timely.

Definitely buy from them going forward and wish this team luck. Takes guts these days to start a business, as always.

March 6, 2024
Unprompted review
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Reply from Sazmining

Thank you for the kind words, Adam. We'll continue to improve our client experience as we grow, but glad to know we're on point already.

Rated 4 out of 5 stars

Mo’ Mining

I ordered a rig in December 2023, I received nothing from them, not a single email even after the money was sent. I reached out and got ahold of a leader, who explained the “miscommunication” and committed to resolving it and did promptly As of Feb 18, 2024 all fixed.

February 16, 2024
Unprompted review
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Reply from Sazmining

I'm glad we could get things squared away for you, David. We're not perfect, but it is our aim.

Rated 5 out of 5 stars

Satisfied Customer

I ordered 6 mining rigs and with the rising price of bitcoin they are nearly paid off in the first year. This company is good in their communications and very transparent. Highly recommend.

December 1, 2023
Unprompted review
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Reply from Sazmining

Thank you for the kind words, Bryce!

Rated 5 out of 5 stars

The Sazming team is professional and…

The Sazming team is professional and has great customer care. I shipped some of my own rigs to their Paraguay facility and they handled everything from there on. They know how to run a mining operation that has high uptime and they stay informed on the latest developments for optimising the efficiency of the mining rigs to the benefit of their customers.

Running a mining operation has risks, but Sazmining gives me confidence they have the skills to do it. I'm glad I chose to use their service and host my rigs with them!

November 8, 2023
Unprompted review
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Reply from Sazmining

Thank you for the kind words, Stelios. It's been a learning journey to operate in a foreign nation, but we have an incredible team overcoming the challenges!

Rated 5 out of 5 stars

The Type of Service Forgotten

I was fortunate enough to make my first purchase and set up my account with Sazmining. Very simple, easy to do. I did run into one problem with the 2FA Which is very important, anyone in cryptocurrency knows it is a absolute security protocol. Sazmining was all over this for me? Customer service had a immediate respond to my problem. They were unable to fix it right away. But they did not waste any time they contacted me with their lead tech support and corrected the problem right away and not wasting a lot of my time. Like some of these other companies that just want to email you back-and-forth or have you open up a ticket? It goes back-and-forth forever. I'm here to tell you not with sazmining. They have some new idea that customer service is important and that the customer comes first, and that my needs are more important.(who would have thought) I'm Impressed with the type of service they are providing. I highly recommend this product to anyone who is looking for great product and good service.

August 10, 2023
Unprompted review
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Reply from Sazmining

Thank you for your kind words, Gene. We pride ourselves on our commitment to our clients and I'm glad to see it reflected in your words!

Rated 5 out of 5 stars

Easiest way to mine and receive bitcoin

The Sazmining team, the mission, and customers are all laser focused on one thing - finding the best, affordable, easiest option to mine bitcoin in an environmentally conscious way.

The platform is easy use, team and customer service always quick to respond, and leadership transparent and mission oriented focusing on the environment just as much as bitcoin.

August 1, 2023
Unprompted review
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Reply from Sazmining

Thank you for your kind words, Trey!

Rated 5 out of 5 stars

Good people

Glad to be on this Bitcoin journey with all of my fellow degens.

July 6, 2023
Unprompted review
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Reply from Sazmining

We're glad to have you part of the Sazmining family, Andrew!

Rated 5 out of 5 stars

If you look around, this is where you will land.

I’ve been in the BTC space a while, and it’s clear not all mining solutions are created equal. The same is true for mining companies. After working with Sazmining since placing my first deposit in April 2022, what I can tell you about them is this:
-They have done what they promised me 100% of the time to date.
-The product speaks for itself. But it’s been the simplest creation of passive income I’ve ever done (outside of dividend stocks on Robinhood, maybe)
-The Power agreement they negotiated on behalf of their customers is significantly better (and therefore more profitable) that what you pay elsewhere.
-Every time I have had a question or concern it has been addressed within 24 hours. Usually within a couple hours. The staff has been incredibly responsive and the telegram channel they use is really engaged by clients and the team.

If you’re into Bitcoin mining, do your due diligence on these people and you will come to the same conclusion I did. I am sure of it.

July 26, 2023
Unprompted review
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Reply from Sazmining

I'm not sure how we missed responding to your kind words, Patrick, but I'm glad we've done better where it counts: delivering the product and service you expect from us.

Rated 5 out of 5 stars

Customer focused host with impeccable uptime

Great host. Impeccable uptime. Customer focused. Strong vision for the future of Bitcoin and Bitcoin mining. Very happy customer.

June 20, 2023
Unprompted review
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Reply from Sazmining

We appreciate your kind words and will do our best to continue living up to them, JL!

Rated 5 out of 5 stars

everything you could want from a mining company

These guys do it all. You get to own the miner, and all purchase costs and bitcoin mined are displayed brilliantly with graphs and tables. Moreover, they exclusively use cheap, renewable energy. This means that if you want to exit during the next Bitcoin peak, you could potentially sell the miners themselves, which often increase in price relative to Bitcoin. They filled their first facility, powered by hydro energy, within the first three months of operation. The monthly subscription cost even includes on-site security! They have really considered every last detail, and I am happy to be mining with them.

April 13, 2023
Unprompted review
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Reply from Sazmining

We love hearing this, Bryce!

Hoping to have you as a happy customer for many years to come.

Rated 5 out of 5 stars

Their commitment to quality customer service is top notch.

I was hemming and hawing on buying a rig with Sazmining but when their facility started to fill up, I finally bought in.
The experience of buying my rig was seamless on the site. I didn't know when it was going to get to the facility though so I contacted their team to enquire, and they got back to me immediately. Also, I was surprised that they actually met the timeline they gave me! My rig was sent to the facility and it was up and running within 2 weeks of purchasing the rig. Their dashboard also gives me all the information on the performance of my rig and the timeline for my payouts.

Highly recommend this team. They're transparent, they clearly care about their customer inquiries, AND they're committed to mining with 100% renewable energy. One of the best fully-managed bitcoin mining services out there. Keep up the good work, Sazmining!

March 18, 2023
Unprompted review
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Reply from Sazmining

Thank you, M P. We're glad that you're enjoying working with us!

Rated 5 out of 5 stars

Leadership that cares

I was on the original waitlist and started with 2 miners…after starting to receive the deposits and not wanting to invest too much into Bitcoin all at once but rather over a 3-4 year period of the life of a mining rig, it made sense to purchase another. I had a minor hiccup and reached out to their customer service late on a Friday evening and Kent the President/COO not only responded but IMMEDIATELY resolved the issue. Kudos to him setting the standard for his brand and team. I’m excited about the future opportunities this company has to offer! Bitcoin to the moon! LFG!

March 17, 2023
Unprompted review
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Reply from Sazmining

Thank you Robert! Reviews like this put a smile on our entire team's face. Bitcoin is the rocketship humanity needs to transform its relationship with money and energy! LFG!

Rated 5 out of 5 stars

Company has a legitimate product which…

Company has a legitimate product which is in demand by people and interacting with the team has been great. I’ve been able to enjoy not only the service provided but also the education that comes from company team members on a weekly basis.

March 27, 2023
Unprompted review
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Reply from Sazmining

Thanks, Matthew! We appreciate the kind words and the opportunity to help you have a great mining experience.

Rated 1 out of 5 stars

Poor communication

Poor communication, and didn't abide by their own agreement. Would rate a "zero" star if I could.

March 9, 2023
Unprompted review
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Reply from Sazmining

Sazmining strives to provide the greatest customer service possible. It’s extremely disappointing to us that we failed to do so with CT.

Our response this review is not timely since we had hopes we could still resolve the matter. After the review was posted, it took more than 2 weeks of scheduling challenges to arrange a call as a last attempt to find resolution.

Here are the event that that occurred from Sazmining’s perspective:
1. On April 22nd, 2022, CT joined our Waitlist by placing a reservation for five mining rigs, costing $500.
CT had also placed a separate reservation for one mining rig, costing $100
2. Our Terms of Service state: The Waitlist Fee is fully refundable (less any transaction costs associated with issuing the refund) if you opt out of purchasing a mining rig at any point up to the time the mining rig first becomes available to purchase (“Mining Rig Purchase Date”).
3. On October 11th, CT requested a refund for the single mining rig, which was granted and refunded to CT.
4. Between November 21st, 2022 and January 31st, 2023 we sent 14 emails to both email address CT provided us – we did not have CT’s phone number.
5. On March 14th, 2022, CT requested a refund for the remaining five mining rigs that had been reserved.
6. As a compromise, on March 14th, Sazmining offered to apply the $500 in reservation fees to a single mining rig and offered to set up a call to work out a solution.
7. On March 16th, CT demanded to be refunded the $500. Sazmining again offered to set up a call and stated that the refund would be in violation of its Terms of Service.
8. CT wrote the above TrustPilot review on March 16th.
9. On April 4th, CT and Sazmining had a 15 minute call and a resolution could not be reached.

If CT would like to utilize the $500 in reservation fees towards a purchase of a mining rig, we will continue to honor our compromise offer. However, we do not think this is likely since on the call, CT stated that he no longer believed that mining Bitcoin could be done profitably.

Rated 5 out of 5 stars

Professional and transparent. Great experience. Love the team

I found the Sazmining team to be responsive, professional and transparent. The hardest thing to find in this industry is a transparent, conservative team that isn’t trying to just get rich quick and over leveraging everything to grow quickly. With Sazmining they walked me through full status of their facilities, how ownership of the rig works, where I fully own the rig, and also the health of the company which is well positioned, not in debt, and will be here in the long term.

July 9, 2022
Unprompted review
Rated 5 out of 5 stars

I love having access to Sazmining's…

I love having access to Sazmining's unique business model. In particular, the concept of targeting the smaller investors is attractive. Any contact I have enjoyed with the staff has been honest, helpful and oriented towards great customer service. I would give more stars if I could.

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Back to the future

I like the idea of owning the machines and generating passive income over time. I got in line early and my one and only question was answered promptly. Sazmining has done a good job of keeping me informed as the purchase date approaches. The firm seems very customer-oriented.

Update: So I now have my machines up and running and the mined BTC is hitting my wallet every day. The start-up was seamless. I am so glad I got the machines when I did.

June 27, 2022
Unprompted review

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