SBM Bank Reviews 

The bank's service is very bad. They deduct money from the credit card and never return the money.They did not refund the money even after sending emails for 2 months.

The worst banking experience ever. I had been a banker myself for more than 30 years holding different positions from Branch Banking to Corporate Governance, but, I cannot even visualize such an unprofessional conduct in all their dispositions. Business Processes read with incompetent and insensitive staff, makes the banking experience worst nightmare.
I am a high networth client from Abroad and had been led away to bank with it by their sales staff assuming that it was owned by SBM Mauritius and had been granted universal banking license by RBI. I had never anticipated such a deplorable services.
I was in india recently and wanted to operate my OD limit to meet my expenses. The access was denied asking me to approach nearby branch , which is 170 km away or in the alternate go to some solicitor and execute some documents/ indemnities/ affidavit etc to access online account. Stupidity at worst.
Staff is like headless chickens having no knowledge of banking and more worst is their insensitivity to customers requirements.
They have been charging arbitrarily on my OD account as Penal Charge quoting different reasons for the same transactions. What more evidence is needed of their incompetence.
People are well advised to be cautious dealing with or starting banking relationship with such a bank. No point. No reason for repentance later on when you have choices

But Trustpilot is bribed and customers reviews are deleted.
Has had a very bad experience with bel air riviere seche state bank of mauritius.
Unprofessional staff who declined to let my mum withdraw part of her money.
No customers care at State bank.
I have asked mum to withdraw everything and deposit it to Mcb.
State bank have always been a bit the worst bank in Mauritius that's why I do not have an account.
I discourage people from opening state bank accounts.
If I weren't there today they would continue declining mum's withdrawal.
Thanks you have a professional Manager who understood the entire situation and handled it.
A scene was created as other customers were heard that the bank refused to give us our own money.

State bank must be named and shamed for refusing own cash withdrawal.

Worst Banking Experience – Strongly Not Recommended

Negative rating from my side. I do not even want to give -1 star.

This bank does not care about customers. They only care when they want your money. Before taking their credit card and fixed deposit, their team called many times saying “please take the card sir.” But after becoming a customer, there was almost no support.

Main problems I faced:

No response to emails
I sent multiple emails but did not get proper replies.
Customer care is useless
I searched customer care numbers on Google and tried calling many times. Calls were not connecting and nobody responded properly.
Very poor service after taking products
Before opening the account and taking the credit card, they were very active. After that, there was no proper support at all.
Fixed Deposit maturity issue
My fixed deposit matured and I requested withdrawal through Paisabazaar. I even received an email saying the amount would be settled within 7–10 days. Even after waiting, I did not receive my money.
No proper clarification
After raising a ticket, they said the amount was “used,” even though I already cleared all payments from my side. Still no proper explanation and no helpful response.

I do this company rating Zero Yah fraud SBM Bank hai duniya bhar ko credit Card bantate rahata hai vah bhi FD karke jab customer use bank se nikalna chahta Hai to use FD ko todne ke liye is Log ko Mahina lagta hai customer care ko call karo iske pass SBI PNB ICICI Bank HDFC Bank Se bhi jyada customer hai yah prime minister se bhi bahut upar hai iske pass duniya mein itna call aata Hai ki yah customer ko attend nahin kar pata hai jab bhi customer care ko call karo iska phone nahin lagta Hai automatic cut jaega kyunki yah prime minister aur president se bhi upar yah Bank hai aur customer ka Paisa todne mein is Lok ko sharm lagta hai aur deposite karvane mein halat kharab ho jata hai kyunki yah Bank apne aap mein itna upar hai ki customer Jo deposite karta hai apna hi Paisa samajh leta hai aur customer Ko itna pareshan karta hai Koi agar credit card ka bil nahin dega to usko court ka notice Tak bhejega yah Aisa Hi Bank Hai duniya Wale apna aankh khol lo Jo Aaj mere Sath Ho Raha Hai yah aap log ke sath bhi ho sakta hai FD karke is Bank mein kabhi mat Jana Bank mein chale Jana lekin Aisa road chhap Bank ke chakkar mein mat fasna..

They did not refund my FD amount. My FD is closed and no outstanding in credit card but they did not refund my FD amount. 30 days over , I have sent all necessary documents but they are irresponsible, they are unprofessional.
How can I get back my FD amount?

Worst Bank in entire india. Doesn't even possible to complete Re KYC through website. Employees are way negligent and ill natured.

Especially Hyderabad Necklace road Branch

My money struck and I'm in a medical emergency.
Customer id : R004615824

I should have even give them 0 rating if option available on review system, they have took FD amount against Credit card and KYC later, so my fund got stuck to release it's been already many days still waiting.

Very poor bank with poor services and fraud plans.

The Bank have Worst TACTICS believe me. Last month I fail to pay just 300 for my Credit Card bill due to BILL PAY webpage not working. I don't known it was technical error or something. I do have taken that screenshot. However it is not one of my concern.

What happen next was out of blue. First they put 500₹ fine within 1 day and ₹500 extra fine within next 7 days. I mean Wow. Wonderful!

Never bank with this. It's a Trap. If you want to increase Credit Score - don't use it. They just sit their waiting for you to just miss one payment. When missed, they will put Heavy Fines.

And if you not pay, Blackmail that they will decrease your Credit Score! and they do too. So in short you are being Fooled and they are taking use of your Vulnerability.

At this point just do anything with my credit score. I don't care.

I’ve been a client of SBM for years and usually had no issues — until now.

This year, after I lost my original card, I was issued a UnionPay card. At no point was I told that this card has very limited international acceptance. I travel abroad every year, and my previous SBM card (likely Visa or Mastercard) always worked perfectly.

I’ve now spent 2 weeks in France, and the UnionPay card was:

Rejected at all stores (3+ declined POS attempts in a single day),

Not accepted at Visa-branded ATMs — it was ejected before even asking for a PIN,

And completely useless for online purchases as well.

Thankfully, I had enough cash to survive the first 10 days, but after that, it became extremely stressful. I was stuck abroad with no access to my own money, and this could have been avoided with one simple explanation when the card was issued.

The bank’s response was that UnionPay is not widely accepted in France — but why was this not disclosed earlier? When a client loses a card and gets a replacement, they should not be surprised with one that has far fewer capabilities.

This experience has seriously shaken my trust in SBM. Clients deserve transparency, especially when it concerns access to their finances while traveling.

Time wasted

This is the most inefficient and negligent bank and RBI should cancel it's license. I have sent several complaint Mail but this shameless bank always replies with computer generated reply with no action. I am unable to transfer money from this bank. Please close your accounts with this bank.

total fraud pls don’t invest in this ghatiya fraud bank they are total fraud

I had closed a credit card with ONECARD in collaboration with SBM Bank, and they created a fixed deposit account in my name at SBM Bank. It's been over a month of constant calls and emails to both ONECARD and SBM Bank customer care, but I’ve received no help. Despite an email from SBM Bank stating that my FD account has been closed and refunded, this is completely false. Even their own staff confirmed that the FD still exists with the full amount intact.

I've been caught in an endless loop of complaints, with no resolution in sight. The customer service from both parties has been extremely frustrating, leaving me feeling helpless and unheard. I expected better transparency and support from a financial institution. Highly disappointed.

Very unethical employees who do not care about morals.

Creating a fixed deposit (FD) worth ₹10,000 with SBM Bank has become a nightmarish experience. The money was deducted from my account on June 25th, yet to my utter dismay, the transaction still hasn't been reflected in my account. Dealing with SBM Bank's so-called customer care support has been an exasperating and frustrating ordeal.

Their customer service - Executive Akshada - is undoubtedly the worst I have ever encountered. The support staff seems utterly clueless and lacks basic knowledge about banking operations. Each time I reach out, I get vague responses and unhelpful platitudes. They neither provide clear answers nor offer any real solutions, leaving me confused and distressed.

This situation has caused immense inconvenience and has shaken my confidence in SBM Bank. Their inefficiency is appalling, and their lack of proper communication and resolution is unacceptable. Comparatively, even the local banks perform much better in service and reliability.

I strongly advise against falling into the trap of SBM Bank. Their inability to handle even simple transactions efficiently highlights their incompetence. Save yourself the trouble and avoid SBM Bank for any financial dealings. My trust in them is shattered, and I regret ever considering them for my banking needs.

Excellent! The introduction of UnionPay Cards was very very smart and helpful. Sam of SBM Nakuru Branch was so helpful and resourceful. Great guy and good service