Scalacube Reviews 4,753

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the user-friendly control panel and the ease of setting up and managing servers. Customers frequently praise the excellent value for money, noting that the pricing is very competitive for the amount of RAM and features provided, especially for game server hosting. Many also appreciate the smooth performance of the servers, with little to no lag, and the overall reliability of the service. However, some customers also noted issues with customer service, mentioning difficulties with account access, password recovery, and slow or unresponsive support. There were also complaints about the website's outdated appearance and the lack of transparency regarding free server limitations and the actual performance capabilities of cheaper plans.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's simplicity... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent server performance,... See more

Price

People report positive experiences with price, often describing it as fair, affordable, and very cheap,... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use, intuitive design, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ScalaCube's Rust servers. The ram is 4x better than what Shockbyte offers at only $5 more. The control panel is super user friendly and has lots of customization options. It runs the largest wo... See more

Rated 5 out of 5 stars

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and ho... See more

Rated 5 out of 5 stars

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expect... See more

Rated 5 out of 5 stars

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I deci... See more


Company details

  1. Web Hosting Company

Written by the company

Scalacube - We provide Game server hosting for games like Minecraft, Minecraft: Bedrock, ARK: Survival Evolved, Rust, Valheim, Project Zomboid, Terraria, Factorio and many more! Visit us on our website: https://scalacube.com/hosting/server/minecraft


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I purchased a 3 GB Minecraft server…

I purchased a 3 GB Minecraft server from ScalaCube, thinking it would easily handle my small modpack. After spending hours setting everything up and even cutting my mod list almost in half, the server still crashed constantly and couldn’t load the world properly.

The problem isn’t my setup — it’s their servers. They advertise that a few gigabytes of RAM are enough for modded Minecraft, but in reality, their system demands much more than it should. Even lightweight modpacks struggle to run unless you upgrade to a much more expensive plan.

When I reached out for help, I realized that their “recommended” plans are just a way to push customers into paying more. The 3 GB plan is practically unusable for modded servers, and it’s misleading to suggest otherwise.

If you value transparency and fair service, stay away from ScalaCube. There are better hosts out there that actually deliver the performance they promise. For me, this was a waste of time and money.

December 26, 2025
Unprompted review
Scalacube logo

Reply from Scalacube

Hello Giandree Fernando Ríos Hatti,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand that it can be very frustrating when a server starts having performance issues despite running smoothly for some time before. However, our development team constantly review the modpacks we support, and update their requirements based on the recommendations of its creators and the results of multiple performance tests.

This helps ensure that not only players have a smoother experience, but that the modpack are up to speed with the changes their creators make. However, we can recognize that this can be inconvenient for users on a budget or ones returning after a break.

Furthermore, the performance issues you've reported are due to the server reaching its memory limit. While you can continue running your mods on a 3GB plan, you may expect fluctuations in the server's performance, as our development team has confirmed that the recommended plan in our Plan Constructor page is higher than the one you chose.

That said, we apologise for any negative experiences you may have had.

If you'd like us to review your server further and explore possible options to optimise its performance without having to upgrade, you may reach out to our Support Team again, and we'll do our best to help you.

Best regards,
Scalacube.

Rated 5 out of 5 stars

Excellent!

Excellent!, I have little experience but their control panel is awesome! I learn't pretty quick me and my friends have a minecraft server, never has gone down and it's perfect! thanks!

December 22, 2025
Rated 5 out of 5 stars

Scalacube is an amazing option to host…

Scalacube is an amazing option to host your Minecraft server. It comes with pre-installed server packs for mods. This made it easy to buy and play Minecraft mods. Overall, I would recommend this because of how intuitive the structure is.

December 22, 2025
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, when I had a problem with my modded server they quickly found the problem and notified me promptly.
10/10
5/5
Would recommend

December 17, 2025
Rated 5 out of 5 stars

Scale cube is one of the best minecraft server clients ive ever used

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expected. Server performance has been consistent with low lag, even when multiple players are on and running mods. Their pricing is solid for the amount of RAM and features you get. I also like that backups and file access are straightforward, so managing the server doesn’t feel like a chore. Overall, ScaleCube has delivered reliable performance and good value, definitely a 5-star host for Minecraft servers.

October 13, 2025

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