Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great products which really work
Great products which really work. Have been using them already for more than a year and see the effects. Service is also flawless, having the chance to adapt your orders easily. Oktay in the hotline was very professional and efficient. Thank you!!!
March 12, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Alex,
Thank you for taking the time to share your experience. It is great to hear that you have been using the products for a while and that our team has been helpful along the way.
We truly appreciate your continued support.
Best,
Denise from Scandinavian Biolabs
Responsive & effective support
Monaliza from Scandinavian Biolabs helped me quickly get a complimentary re-order after the postal service where I live botched a simple delivery and got my initial order lost. Monaliza was swift, understanding and really polite. My re-order arrived safely a few days later. Really good experience with Scandinavian Biolabs!
March 6, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Claudiu,
Thank you for your review. We are very happy to hear that Monaliza was able to assist you quickly and help resolve the situation with your order.
We appreciate your kind feedback and are glad the replacement reached you safely.
Best,
Denise from Scandinavian Biolabs
attentive customer service
I got very attentive customer service from Elisa, which I'm very happy about. Thank you for your support! Best regards!
March 8, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tatiana,
Thank you for taking the time to share such kind feedback. It’s wonderful to hear that Elisa was able to support you so attentively. Our team truly cares about making every interaction helpful and positive, so your words mean a lot to us.
Best,
Denise from Scandinavian Biolabs
Amazing customer service from Monaliza
I recently purchased a bio lab hairline regrowth system, and placed a subscription for the refills. I had an issue with my order -it hadn't dispatched ( so I requested via my subscription) and I ended up with just the refills arriving. I contacted customer services and Monaliza dealt with my concern. The order hadn't dispatched originally, as the rollerball system was out of stock. Monaliza worked on my case to work out what had happened and has sorted it all out for me. I am really impressed with the care and timeline of my issue. I am looking forward to trying out their hair regrowth system.
March 10, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Emma,
Thank you for taking the time to share your experience. I’m really glad Monaliza was able to step in, review what happened with the order, and get everything sorted for you. Situations like that can be frustrating, so it means a lot to hear that the support and follow-up made a difference.
We hope you enjoy starting your routine and we’re here anytime you need assistance.
Best,
Denise from Scandinavian Biolabs
Very good products
Very good products, I intend to continue using them in the future too.
Very good support, I was in contact with Hasan. He is very professional, explaining in detail all options always full with patience and understanding. 👍
March 9, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mihajlo,
Thank you for your kind review. It’s wonderful to hear that you’ve had a positive experience both with the products and with our support team. Hasan will be very happy to know that his guidance was helpful.
We truly appreciate your continued trust and look forward to supporting you on your hair care journey.
Best,
Denise from Scandinavian Biolabs
Great customer experience
Great customer experience, super responsiveness and genuine kindness following a mishap with a recent order. Thanks to Hasan!
March 9, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Stephen,
Thank you for your feedback. We’re very pleased to hear that your experience with our team was smooth and responsive. Hasan will be glad to know his assistance made things easier for you.
We always aim to provide thoughtful and timely support, and your review means a lot.
Best,
Denise from Scandinavian Biolabs
It was clear
It was clear, simple and effective. Monaliza was of great help.
March 8, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Carlos,
Thank you for sharing your experience. I’m glad to hear that Monaliza was able to assist you clearly and efficiently.
Our team works hard to provide helpful and straightforward support, so it’s great to know that this came through during your interaction.
Best,
Denise from Scandinavian Biolabs
Monaliza Customer Service Expirience
Monaliza was not only quick, but also super attentive to my queries. Unlike most customer service nowadays, I got a response from a human, rather than an AI, and this really calmed the frustration down 😅Unfortunately, I will not be able to continue to shop Sandinavian Biolabs products whilst being in Hong Kong due to shippment difficulties. Nevertheless, I look forward to purchasing more products in the near future, when I move back to Europe.
March 7, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Noa,
Thank you for your thoughtful review. I’m very glad Monaliza was able to assist you quickly and help ease the situation. It also means a lot that you appreciated speaking with a member of our team directly.
We completely understand the shipping limitations in certain regions and hope we’ll have the opportunity to serve you again when you’re back in Europe.
Best,
Denise from Scandinavian Biolabs
I had a question about my subscription…
I had a question about my subscription and my concerns were promptly addressed with a good outcome. I really like both the shampoo and conditioner and will certainly keep purchasing them.
March 7, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Nina,
Thank you for sharing your experience. We’re glad our team could help address your subscription questions and that you’re enjoying your routine. It’s always great to hear when customers feel supported.
Best,
Denise from Scandinavian Biolabs
Oktay gave fantastic service
I had a specific question and Oktay answered immediately with a proper answer and not a robotic one.
So refreshing to get proper customer support when needed.
March 6, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Julie,
Thank you for your kind words. We’re really happy to hear that Oktay was able to assist you quickly and provide clear support. Feedback like this means a lot to our team.
Best,
Denise from Scandinavian Biolabs
This product got my attention
This product got my attention, i think it works, but important to do for longer time to see the better results
March 2, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jekaterina,
Thank you for taking the time to share your thoughts. We appreciate you giving the routine a try and your understanding that consistency over time can make a difference. We’re glad it caught your attention.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Adrian,
Thank you for sharing your feedback. I’m sorry to hear that your order has not arrived.
We would like to look into this for you, but we need a few more details first. Please reach out to our support team at contact@scandinavianbiolabs.com with your order information so we can check the shipment and assist you immediately.
Kind regards,
Denise from Scandinavian Biolabs
I had amazing service from Elisa
I had amazing service from Elisa, who organised a replacement for my smashed eyelash serum immediately. Thank you so much!!
March 5, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Amber,
Thank you for your lovely feedback. We’re very glad Elisa was able to assist quickly and arrange a replacement for you. Our team always aims to make things right when issues arise.
Best,
Denise from Scandinavian Biolabs
quick delivery, thank you to Monaliza
quick delivery and quality products. I still had some left so wanted to cancel the subscription as didn't realise when I bought it, that it's a subscription model. Monaliza Conde in customer service was kindly quick to help and sorted things out immediately for me. For sure a business that can be trusted.
March 6, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Andrew,
Thank you for sharing your experience. We’re glad Monaliza could assist you quickly and help resolve everything smoothly. We truly appreciate your trust.
Best,
Denise from Scandinavian Biolabs
Gold standard
Using shampoo, conditioner and serum since August 2024, this stuff works! It has made my partner very happy! Had a couple of queries and the customer service has been gold standard, everyone has replied quickly, professionally, friendly and lovely, resolving issues immediately. Could not recommend them more! Exceptional.
March 5, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Richard,
Thank you for the thoughtful review. We’re delighted to hear that both the products and the support from our team have met your expectations. It means a lot to us that you took the time to share this.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Misae,
Thank you for your kind feedback. We’re happy to hear you had a smooth and responsive experience with our team.
Best,
Denise from Scandinavian Biolabs
Customer centric
Fantastic reactivity, customer centric and flexible. It’s a pleasure to be a customer of biolabs
March 5, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Alison,
Thank you for sharing your experience. It’s great to know that our approach and support have made your journey with us a positive one.
Best,
Denise from Scandinavian Biolabs
I had an issue with my subscription I…
I had an issue with my subscription I hadn’t realised my payment card had expired so my subscription was cancelled. The customer service team were excellent. Monaliza, in particular, was really helpful in assisting me to get everything set up again quickly.
March 4, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tracey,
Thank you for taking the time to leave a review. We’re pleased to hear that our team was able to help you get everything sorted quickly. Your feedback is truly appreciated.
Best,
Denise from Scandinavian Biolabs
Angela is very kind and a good person
Angela is very kind and a good person. Best regards!
March 4, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Dobrin,
Thank you for your kind words. We’re very happy to hear that Angela made a positive impression and provided helpful support.
Best,
Denise from Scandinavian Biolabs
Monaliza was super supportive and…
Monaliza was super supportive and reactive! thank you!
March 2, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Maurice,
We truly appreciate your review. It’s great to know you felt well supported and looked after.
Thank you for placing your trust in us.
Best,
Denise from Scandinavian Biolabs
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