Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service - Special thanks to Louie F.
I had an issue with an automatic subscription renewal, and I contacted customer support to request a cancellation and refund. I was assisted by Louie F., who was extremely professional, understanding, and helpful throughout the process.
He handled my request promptly and, despite the initial confusion, he made sure I received a full refund and successfully cancelled my subscription. I really appreciate the transparency and the great support. I will definitely consider purchasing from Scandinavian Biolabs again in the future. Thank you, Louie!
April 26, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Alex,
Thank you for sharing your experience in such detail. I’m really glad to hear that everything was handled clearly and efficiently, especially around your subscription and refund.
Your feedback means a lot to us, and we truly appreciate your trust.
Best,
Denise from Scandinavian Biolabs
A great team of customer service staff
A great team of customer service staff. Quick to come back with solutions and advice.
April 24, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your kind feedback. We’re glad to hear our team could support you with quick and helpful solutions.
We truly appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
I'm happy how my problem was solved
I'm happy how my problem was solved. Customer service is good and efficient.
April 24, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Hans,
Thank you for your feedback. We’re glad to hear your issue was resolved smoothly and that you had a positive experience with our team.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Customer service was excellent
Customer service was excellent - rapid responses and solutions. Special thanks to customer experience agent Hasan.
April 23, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tanel,
Thank you for your kind review. We’re pleased to hear you had a great experience and that our team could support you with quick and helpful responses.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
After 3 months i saw more density in…
After 3 months i saw more density in the zone where i used the Scandinavian Product!
March 29, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Luca,
Thank you for sharing your experience. We’re glad to hear you’ve noticed improvements after consistent use.
We truly appreciate your feedback and support.
Best,
Denise from Scandinavian Biolabs
Customer services 5 star
I had to contact customer services about something and the service I received was swift and understanding, Louie was so helpful and generous, I am really grateful for his support.
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your kind feedback. We’re glad to hear you had a smooth experience and that our team could support you when needed.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
I just received the products today and…
I just received the products today and I am very excited as your products look good and promising. I want to thank the team for your efficiency in helping me as I run out of patience waiting for the delivery which took a while but you were in regular touch and helped me to track the delivery….. So far a good experience…. thank you
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Lucilla,
Thank you for your thoughtful review. We’re happy to hear your order arrived and that our team could support you throughout the delivery process.
We appreciate you sharing your experience and hope you enjoy your products.
Best,
Denise from Scandinavian Biolabs
Very kind and fast reply
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ana,
Thank you for your kind feedback. We’re glad to hear you had a smooth experience and that our team could assist you promptly.
We truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
the assistance service is extremely…
the assistance service is extremely helpful With Monaliza
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ali,
Thank you for your kind words. We’re glad to hear you had a positive experience and that our team could support you.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Customer service was to a very high standard
Customer service was to a very high level. Especially, Monaliza was extremely helpful with sorting out the issue with a delivery.
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ihor,
Thank you for your feedback. We’re pleased to hear our team could assist you and help resolve your delivery concern.
We appreciate your support and your time in sharing your experience.
Best,
Denise from Scandinavian Biolabs
Great product, excellent customer service.
Very good product, I could see hair regrowth. Excellent customer service - extremely responsive, professional and friendly. I'd highly recommend this product.
April 22, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Shira,
Thank you for your thoughtful review. We’re happy to hear you’ve had a positive experience with both the product and our customer care.
We truly appreciate your recommendation and support.
Best,
Denise from Scandinavian Biolabs
I received a damaged package and it was…
I received a damaged bottle inside the package and Louie organised a replacement immediately with no questions. The servise is brilliant and staff very helpful for what I am very grateful. Rosita
April 21, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rosita,
Thank you for your kind feedback. We’re glad our team could quickly resolve the issue and support you along the way.
We truly appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
Great product and great service
Great product and great service. Specially with a problem I had solved with the great help of the agent Francis B.
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rogério,
Thank you for your kind feedback. We’re really glad to hear you had a great experience and that our team was able to support you when needed.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Arrived before time!
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jayne,
Thank you for your review. We’re happy to hear your order arrived quickly and everything went smoothly.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
I bought one bottle
I bought one bottle. They kept shipping to me month after month, even though on their website I had no subscription, they still ship and charge my credit card every month.
January 6, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Angie,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how concerning this must be. We’ve reached out to you directly to request a few more details so we can look into this properly and make sure everything is handled promptly.
We hope to hear from you soon so we can resolve this for you.
Best,
Denise from Scandinavian Biolabs
Very good service
Very good service, placed my order on Saturday and it arrived on Monday.
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Robert,
Thank you for your kind feedback. We’re really glad to hear your order arrived so quickly and that you had a smooth experience.
Best,
Denise from Scandinavian Biolabs
Hi great customer service,thank you…
Hi great customer service,thank you hasan but the product just never worked for me.i have less hair now than when I started.
Thanks it was worth a try.
April 20, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi mazza
Thank you for sharing your voice with Scandinavian Biolabs.
I am glad that you had great support from our colleague, Hasan. However, it is sad to hear about this experience with the product.
Hair loss is attributed to different reasons in our lives. While our products are dermatologically tested and designed to help reduce hair loss, they are not allergen-free. We always recommend users conduct a patch test to see if the compatibility with your skin. If you are a subscriber to a hair activation serum, you may consult our in-house trichologist and see more personalized advice.
Once we locate your account, we can help you more. It would be great if you could help me better understand your situation by locating your account, emailing us at contact@scandinavianbiolabs.com, etc.
Thank you for your cooperation. Look forward to hearing from you.
Best regards,
Ayane from Scandinavian Biolabs
prompt and very detailed replies
I had prompt and very detailed replies to my queries by Angela Flores. Her explanations were very clear and I shall follow the comprehensive advice she gave me. I also appreciated her encouraging comments. Thank you !
April 19, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jean-Paul,
Thank you for your kind words. It means a lot to hear that the support you received was clear and helpful. We’ll be sure to pass this on to Angela.
Best,
Denise from Scandinavian Biolabs
Louie got right back to me with a…
Louie got right back to me with a response. Anytime I’ve had to change something or ask a question they are always very attentive.
April 19, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jack,
Thank you for sharing your experience. We’re really glad to hear our team has been responsive and attentive whenever you’ve needed support.
Best,
Denise from Scandinavian Biolabs
Always a great experience !
April 19, 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Giorgia,
Thank you for your lovely feedback. We’re very happy to hear you’ve consistently had a great experience with us.
Best,
Denise from Scandinavian Biolabs
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