Scent & Co Reviews 

129
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Absolutely awful experience, subscribed and was showing as inactive. Was not able to select anything. Contacted customer service right away, didn’t sort out nothing, was not sent out nothing! Obviousl... See more

Rated 1 out of 5 stars

Awful. Lost my money and after weeks, no delivery. Customer service is non existent. Avoid.

Rated 4 out of 5 stars

I’ve been a customer for about 6months now and though there have been a few blips around delivery I have found the response via Facebook messenger to be good enough and all issues have been resolved... See more

Rated 5 out of 5 stars

One of the few companies that I found open and honest when dealing with subscriptions, renewal dates and payments etc. The fragrances I found of good quality. Some last longer then others but I g... See more

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1.9

Poor

TrustScore 2 out of 5

129 reviews

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1.9

All reviews

(129)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous concept

Fabulous concept , a great way to try out high end fragrances before you spend a fortune on the bigger bottle .. superb service and a great company to deal with .. cannot recommended these guys highly enough

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great Products and the Best Customer Service!

I have thoroughly enjoyed the experience of having a monthly membership subscription with Scent & Co!

A superb range of fragrances from designer to niche products. All authentic scents supplied in glass vials with a lipstick style atomiser.

The customer interaction from Jane and the team at Scent & Co is exemplary and a pleasure to deal with.

I highly recommend this service for anyone interested in smelling amazing at very reasonable prices.

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic product and even better…

Fantastic product and even better service! Living overseas I thought there might of been some issues but absolutely none at all. Great selection of fragrances and the service was quick and professional when dealing with enquiries. Would highly recommend Scent & Co

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company. The idea works really well, giving you the opportunity to try new fragrances. Good service too, they once sent the wrong fragrance but sent out the right one when asked and let me keep the old one. No drama! Plus, they let you pause your subscription if your collection is getting too big. Recommended!

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

One of the few companies that I found open and honest when dealing with subscriptions, renewal dates and payments etc.
The fragrances I found of good quality.
Some last longer then others but I guess that's the same with all..
Delivery was always consistent.

I'd highly recommend this company.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I have been a subscriber to Scent & Co for a few months now, and I have got to say I love the service they offer. I really love perfumes, but sometimes it is really risky to buy an expensive perfume that you might or might not like for a few 100 £. So to be able to try all of the different perfumes for only about 15£ a month is incredibly awesome. Their customer service has been good and helpful whenever I have needed them, the delivery has been swift, and most importantly the amount of perfume you get in each vial is more than enough to last over a month when I use about 3 sprays a day.
Can fully recommend you try it out if you haven't already.
Regards
A very satisfied customer 😊

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Whenever there was something I needed, whether it be recommendations, alternatives or some help with my subscription, customer service has always had the answer. The price is much fairer than other subscriptions available and the choices of designer perfumes is a lot wider too. The size of the fragrance is also very better than competitors (10ml instead of 8), as it lasts the whole month without you being scared of it running out before your next one arrives.

July 23, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid at all costs. Sent the wrong thing and wouldn’t answer calls or emails. Phone number on the web site DOES not go to the business. Useless. Run from a house when I thought it was a proper business.

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Well - what a great idea!!

Well, what a great idea this is - for a small charge, you get to try perfumes you probably never would, and it enables to to really see if you like it before you invest in an expensive full bottle. I have really enjoyed the opportunity to try some different to my usual scents. Great service, great idea.

June 29, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money!

Sent me men’s aftershave despite filling out the survey to request perfume only. Also forgot to send the case. Was sent a replacement, but not the case. Customer services acted like I was making it up and sent me a rude email. It took 6 emails to get them to cancel my subscription.

They did try to grovel and apologise by sending a free sample - turned out to be men’s aftershave again!

Absolutely useless!!!

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company and products

Amazing company and products, all products were delivered to me in time despite COVID and the quality of my fragrances were amazing! The design is very sleek and modern and the website was very accessible, would highly recommend!

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

10/10 service and variety

Great variety of fragrances, and packaging is safe and secure. Customer service is impeccable, and Jane was amazing, couldn't have asked for better service. Would highly recommend to anyone wanting to try new fragrances and see whats right for them.

January 7, 2021
Unprompted review
Rated 1 out of 5 stars

This is first time I've tried them as…

This is first time I've tried them as have seen all these positive reviews, but got disappointed as Creed Aventus for Men does not last as long as the one bought from Harrods and Creed Aventus for Woman is not the same as the original scent (she have been to Harrods to test and compare both).

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing..

Delighted to have found this amazing subscription service. I had some questions after signing up and Jane went above and beyond to help me with an extra scent I wanted to buy. The selection of perfumes to choose from is vast and they arrive in a very stylish case with black velvet pouch. I love the fact you can choose what you'd like or opt to be surprised. It's a very personalised subscription and I can't wait to try out more scents.

November 9, 2020
Unprompted review

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