Good value and selection. I have received three fragrances so far and two of them were good matches for me, one was not. Some continued refinement of fragrance preferences would be helpful, such as ra... See more
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Review summary
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I love scent bird I have ordered from them multiple times I love the little tubes so tiny they fit everywhere an with them that size an cheap price I can buy different scents I like an not break my ba... See more
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Love the product but wish the you could actually get the product out every time without the struggle. I am really thinking about cancelling my subscription bc of it. What's the point of having it if I... See more
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I’m very new to Scentbird (only two months) and so far I’m loving it! The only thing I would change is being able to get a receipt for my subscription orders that have processed. I tried asking the Sc... See more
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Company details
About Us
Written by the company
- Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
- We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
- At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
- Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
- Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.
Contact info
401 Cottontail Ln, 08873, Somerset, United States
- scentbird.com
3.8
Great
24K reviews
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Service is great
April 23, 2026
Disappointed
Subscribed to Scentbird for 3 months, the first month no issue at all and was really impressed so upped my subscription to 3 a month with an additional case.
The second month had a slight billing error but contacted customer service and the lady that helped me was lovely, very helpful and sorted it straightaway.
Last month I noticed my subscription hadn’t been dispatched by the 14th, which is usually when it’s sent out. So I contacted customer services again and was told all three of my selections were out of stock which was a little annoying but I chose alternatives and they arranged for them to be shipped which was the 14th (10 days ago).
Since the 14th the tracking hasn’t changed and still says awaiting pickup.
I contacted customer services again to find out why it hadn’t been collected yet as I assumed they would have a daily or some sort of regular pickup arrangement, I personally deal with shipments regularly in my job and if a shipment hasn’t been collected we contact the carrier and query it and get it picked up.
Unfortunately Scentbird are not willing to do that or do not have the ability to do that.
The thing I found the most disappointing was that at no point has the customer service representative apologised for the issue and they seem totally uninterested.
I’ve cancelled my subscription now and have informed anybody I’ve recommended them to not to bother.
May 23, 2026
Unprompted review
Scentbird us great place and fast…
Scentbird us great place and fast delivery service
February 25, 2026
It was a great experience I love t I love the scent givenchy it was a great experiencehe…
It was a great experience I love the new perfumes every month! They're right on time every time!
May 15, 2026
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Nice scents, disappointed on the end
The two scents I ordered were really nice, however I don't understand why it took so much to cancel? If I'm having issues and need to cancel, even if only for a brief time, I shouldn't have to search and hunt down what to do. It's almost as if you all make it harder so people can't cancel. Won't use this service again.
May 15, 2026
Reply from Scentbird
We’re glad to hear you enjoyed the scents 😌 but we’re sorry the cancellation experience left you feeling frustrated. We understand how important it is for subscription management to feel simple, and we truly appreciate you taking the time to share this feedback 💖 Subscriptions can be canceled directly through the app by going to Account ⇢ Manage Subscription ⇢ Cancel Subscription. We’ll also be sure to pass your comments along to our team.
My favorite addiction!
I love the fragrances and the atomizer cases are high quality and beautiful! I am already looking forward to my next subscription!
May 21, 2026
Excellent Customer support
Recently I encountered an issue with an order and I was contacted by customer support via email and my issue was resolved within 24 hours and my package was delivered within 48 hours customer support was great they understood my needs and fulfilled my request and I got my perfume I'm super happy Thank you sent bird team
May 21, 2026
Love perfume
May 15, 2026
Time It took almost two months to…
Time It took almost two months to arrive and why I complained
May 15, 2026
Reply from Scentbird
We’re sorry to hear about the delay 😥 Standard delivery time is usually within 10 business days after shipment, though carrier delays can occasionally extend transit times. We’d definitely like to look into this further for you 💖 Please email us at support@scentbird.com with the email associated with your account so we can review the order and tracking details.
More Indie scents
More indie scents, not as many designer! I ended up getting three months and only liking one of the perfumes.
It was still a great service, one I would do in the future.
If you’re looking for more perfumes that people won’t also have, this a good way to find a scent you like!
August 18, 2025
Its cool to sample fragrances to see if…
Its cool to sample fragrances to see if you want to buy a big bottle of a favorite. But doing that could become costly.
May 4, 2026
Reply from Scentbird
We completely understand 😊 One of the best parts of Scentbird is being able to discover and test different fragrances before committing to a full-size bottle 💖 We appreciate your feedback and always recommend using the personalization filters, rating fragrances, and retaking the scent quiz to help make each pick feel more worthwhile and tailored to your preferences ✨
All Around Good Experience
I like the selection, the timely delivery and the price!!! Thank You ScentBird!!!
May 22, 2026
The smell was too sweet for me though…
The smell was too sweet for me though its a very great selection but yes it smells too much dessert for me
May 13, 2026
Reply from Scentbird
We completely understand 😊 Fragrance is such a personal experience, and not every scent will be the perfect match for everyone 💖 We truly appreciate you giving it a try and taking the time to share your honest feedback with us. You can always rate the fragrances you receive, retake the scent quiz, and use the personalization filters on the site to help tailor future recommendations more closely to your preferences ✨ If you’d like personalized suggestions, feel free to email us at support@scentbird.com and we’d be happy to help recommend scents that may better fit your taste
Reply from Scentbird
We’re sorry for the confusion regarding the charges✨. The first month is typically offered at a discounted introductory rate, while following renewals and any selected add-ons or premium fragrance upcharges are billed separately 💖 We'd like to review the charges further. Please email us at support@scentbird.com💌 with the email associated with your account. We'll be happy to clarify everything.
I haven't received my purchase but…
I haven't received my purchase but y'all charged my card.. Scentbird is not that much cheaper than going to the store. I'm cancelling my prescription. Please send me for the money you took off my card. I haven't received anything in the mail
May 20, 2026
Reply from Scentbird
We’re really sorry to hear about your experience✨. We completely understand how frustrating it is to be charged and still not have your package arrive. Please email us at support@scentbird.com with the email associated with your account so we can review the shipment and charges further for you 💖
Added to my subscription to get 2…
Added to my subscription to get 2 scents a month and was charged $32 that day thinking that would be paying for my May subscription.. but then I was notified a week later that my May package has been shipped and got charged another $32... plus im still waiting for the package to arrive 😒 not sure if im the only one with these problems
May 15, 2026
Reply from Scentbird
We’re sorry for the confusion and frustration 😥 When a subscription is upgraded, the additional charge is usually processed immediately for the plan change, while the regular monthly billing still occurs on the scheduled billing date. We also understand how frustrating shipping delays can feel while waiting for your package 💖 We’d definitely like to look into this further for you. Please email us at support@scentbird.com💌 with the email associated with your account so we can review the charges and shipment details.
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