Scentimental SA Reviews 

985
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, amazing long-lasting fragrances, and incredibly fast delivery service. People also deeply appreciate the beautiful packaging and note that the customer support team is consistently helpful and efficient. However, some reviewers were not happy with the overall product performance, mentioning that the scents fade extremely quickly and lack proper longevity. A few other people also felt that the fragrances smell overly synthetic and do not closely match the original designer perfumes. Some customers even experienced inconvenient issues with leaking bottles or broken spray nozzles upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the fragrances are remarkably similar to... See more

Quality

Clients share positive opinions on quality, frequently praising the reliable, long-lasting fragrances that... See more

Order

Customers had positive experiences with order, sharing that the process is smooth and accompanied by fast... See more

Service

People report positive experiences with service, frequently highlighting the incredible quality, fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scentimental truly exceeded all my expectations. Their service is excellent, and the perfumes smell absolutely on point and amazing. The scent lasts the entire day, which is a huge plus. Their prices... See more

Rated 5 out of 5 stars

I ordered my first Scentimental perfume last year, and I’ve been ordering ever since! 🤍 I absolutely love the amazing combinations they offer and, best of all, the fact that I can enjoy high qu... See more

Rated 5 out of 5 stars

Good day, I trust you are well.  My perfume just arrived.  Oh WoW it smells like heaven and Im so excited to wear my new perfume.  Thank you for excellent service.  For being great communicators and f... See more

Rated 5 out of 5 stars

Since Iam buying from Sentimental,I never experienced any delays or problems,their product are 100% .prices are reasonable especially plus bonus of buy 1 get 1 free.Keep up the good work and always ad... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents. Our Offerings Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery. Trusted Payments Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind. Partnerships and Associations Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best. Reseller & Affiliate Programmes At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success. Prompt Deliveries Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

985 reviews

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No recent history of asking for reviews

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4.6

All reviews

(985)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered for the first time after receiving a gift

Ordered for the first time after receiving gifts from my children. Had a problem with the spray nozzle on one bottle..was resolved in a day. Scentimental has effective communication channels to go with their fabulous products. Their staff are efficient and friendly and that says a lot about their service. Great company and Heavenly Scents.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Happy client

I received my delivery today and the packaging is incredibly remarkable, it's as beautiful as it looks on their advert and i certainly can't wait to expience the cent.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was just perfect the…

Everything was just perfect the packaging itself,the quality of the product and not to mention all the team that was behind my order.the time,communication etc. Awesome thanks again can't wait to place another order

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a fragrance I saw at a very…

I bought a fragrance I saw at a very expensive shop in Cape Town Waterfront it's like 9k a 50ml .... I tried my luck with @Scentimental and boy am I HAPPY! I smells exactly like the original and stays in 24hrs as advertised ❤️

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is great

Customer service is great. Their perfumes always smell good and they last long. Very friendly over the phone when asking for ratings. Just overall a great experience. I definitely recommend Scentimental.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

They are phenomenal, staff and products.

I had always wanted to try them. For the longest of time, but I had always been skeptical. I normally buy Middle Eastern Fragrances. Your Lataffa, Amarf, Afnan etc.

One fateful day I decided let me finally try Scentimemtal. If I die I die. 🤔

Placing an order was a breeze. Immediately after placing the order, updates never stopped coming. They made sure I was updated every step of the way.

Order arrived! Hands down, their bottles were so beautiful. The cap has a leathery look and feel. Suddenly makes everything feel luxurious.

Oh, Jason (Scentimemtal's CEO), yes, you get an email from the CEO and he addressed me by name. Not some generic "Dear Customer/Client" greetings. Jason knows my name and obviously this was a marketing email but it made me feel like I was the only customer. This happened a month after my order was delivered.

It just so happened that a day after receiving the email from CEO Jason, I realized that one of the bottles had some atomizer issues. It took me a month to realize this because I had been macerating them. Unorthodox, yes, but I used the same email from Jason to notify them about the issue. Guess what? They replaced it without them making me feel like they were doing me a favor. Obviously they needed some proof of my claim, which I provided after which they replaced the faulty bottle with ease.

The juices: obviously each Inspired by fragrance adds a little twist and spin to the OG DNA. However, they smell exactly the same, from opening to the dry down. For example: their Azzaro Most Wanted smells almost exactly like Lataffa Asad Bourbon. When wearing it, I couldn't tell it was an inspired.

The day I was wearing it at work, I kept getting compliments from everyone who dared talk to me. On my clothes, I could still smell it the following.

I will definitely be buying again.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely a joke smells nothing like…

Absolutely a joke smells nothing like the original not even remotely close. Explained this they say leave it for 4 weeks to breath load of nonsense because still smells the same then you need to pay R150 return the crap they sent you I would never buy this again the R70 knock offs are far superior to this nonsense

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

🥰Received my orders from Scentimental…

🥰Received my orders from Scentimental SA within 4 working days, i am so inlove with them, also my husband loves them, i have ordered Burberry for her and Creed Aventus Homme gor him, will definitely gonna order again. 😂Now i smell like a rich auntie. Thank you #SentimentalSA. Cd

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great overall experience

The service is really quick and bottles are always well wrapped. Products themselves smell very much like the originals for a third or quarter of the price. I have bought a few bottles and some (I think depending on the fragrance) are stronger smelling than others. Since I have been buying at Scentimental I havent gone to any other perfume supplier - they are the best in the business!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I love Sentimental perfume

I love Sentimental perfume. Its oil based so it lasts all day and smells exactly the same as the real thing. People cant even tell I’m wearing a dupe. The days were I pay over R3000 for perfume is over all thanks to sentimental.

August 3, 2026
Unprompted review

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