Scentimental SA Reviews 

985
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, amazing long-lasting fragrances, and incredibly fast delivery service. People also deeply appreciate the beautiful packaging and note that the customer support team is consistently helpful and efficient. However, some reviewers were not happy with the overall product performance, mentioning that the scents fade extremely quickly and lack proper longevity. A few other people also felt that the fragrances smell overly synthetic and do not closely match the original designer perfumes. Some customers even experienced inconvenient issues with leaking bottles or broken spray nozzles upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the fragrances are remarkably similar to... See more

Quality

Clients share positive opinions on quality, frequently praising the reliable, long-lasting fragrances that... See more

Order

Customers had positive experiences with order, sharing that the process is smooth and accompanied by fast... See more

Service

People report positive experiences with service, frequently highlighting the incredible quality, fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scentimental truly exceeded all my expectations. Their service is excellent, and the perfumes smell absolutely on point and amazing. The scent lasts the entire day, which is a huge plus. Their prices... See more

Rated 5 out of 5 stars

I ordered my first Scentimental perfume last year, and I’ve been ordering ever since! 🤍 I absolutely love the amazing combinations they offer and, best of all, the fact that I can enjoy high qu... See more

Rated 5 out of 5 stars

Good day, I trust you are well.  My perfume just arrived.  Oh WoW it smells like heaven and Im so excited to wear my new perfume.  Thank you for excellent service.  For being great communicators and f... See more

Rated 5 out of 5 stars

Since Iam buying from Sentimental,I never experienced any delays or problems,their product are 100% .prices are reasonable especially plus bonus of buy 1 get 1 free.Keep up the good work and always ad... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents. Our Offerings Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery. Trusted Payments Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind. Partnerships and Associations Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best. Reseller & Affiliate Programmes At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success. Prompt Deliveries Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(985)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed

​I placed my order at the beginning of the week, and the parcel arrived precisely at the start of the weekend. I was consistently provided with tracking updates throughout the transit process. The packaging was immaculate, and the perfumes are of exceptional quality; the overall experience truly exceeded my expectations.

May 29, 2026
Unprompted review
Rated 4 out of 5 stars

Scentimental never disappoints 🤩💖

Scentimental never disappoints 🤩💖

I recently ordered Modern Muse by Estée Lauder, Dior J’adore Rihanna, and Roberto Cavalli Paradiso, and I’m in love with all three perfumes! They smell elegant, rich, and long-lasting perfect for any occasion ✨
"you smell sO good" that's what I want to hear!!!!
The delivery was quick, and the WhatsApp support team was incredibly helpful and responsive. I started with one perfume in mind and somehow ended up buying more because the experience was just that good 😅 1 FOR 3

Thank you for the excellent service and genuine perfumes. Definitely shopping again soon 💕

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great smell and service

I bought my first 2 bottles in Dec 2024 - I loved it!!! Since I bought another 12 bottles and I'm ready to place my next order. I love the smell and the fact that the smell lasts longer than expected. I have to give the support and service a 10/10 as well. I recommend Scentimental even in my sleep! Thank you Scentimental team.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scentimental

Scentimental
I am writing to express my extreme disappointment with the fragrance I received from you.

Unfortunately, the product does not perform as expected at all. Upon application, the scent fades almost immediately and has virtually no longevity. Even shortly after spraying, the fragrance becomes undetectable, which is very frustrating given the expectations set at the time of purchase.

I was specifically advised that this fragrance was the same as, or equivalent to, the product I previously purchased from SA Fragrance Delivery. Based on my experience, this is simply not the case. The scent profile is noticeably different, and it does not share the same notes or character as Issey Miyake, which was the primary reason for my order.

As a returning customer familiar with how this fragrance should smell and perform, I am confident that this product does not match what was described or what I have used before.

I would appreciate a prompt response to explain this discrepancy and to advise how this issue can be resolved.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Hubby and I are obsessed with perfumes and so happy to find a brand that lasts and is affordable especially with their combo deals!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I didn't trust that I was even going to…

I didn't trust that I was even going to receive my order but I made an order anyway.I bought inspired by creed irish tweed and Inspired by Calvin Klein eternity for men. I received my order and yoh I must say they smell to damn good if I could take a picture of a smell I would. You've gained a new customer because I'm definitely going to come back for more.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beast mode projection

I’ve been exploring various local fragrance houses, and Scentimental is consistently hitting the mark. The performance on their oil-based inspirations is impressive—true 'beast mode' longevity that lasts throughout a full workday. The scent accuracy is spot on, especially compared to higher-priced retail versions. If you’re looking for high-quality scents that actually project, this is the place to shop online in SA."

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience in purchasing…

I had a great experience in purchasing 2 fragrances from their clearwater store, they smell like the original and it lasts the whole day. You can smell it before you enter a room, the sillage is exceptional. You can stand in one corner, and can be smelled from the other would definitely recommend.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

i'm very happy with my purchase! The perfumes smell amazing and exactly as expected. Delivery was super quick, received my order within 2 days. Great service, I’ll definitely order again.

April 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look