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Rated 5 out of 5 stars

Not a clue what the low reviews are. Its a very good design that would be extraordinary hard to break without dropping from about head level onto a hard surface. Smells are absolutely great, some may... See more

Rated 5 out of 5 stars

I have had good experience from scentwave i love the unit and variety of different oils there are. My favourite is fresh unstoppable smell. I have two units one in hallway and one in bedroom. Struggl... See more

Rated 1 out of 5 stars

Don't buy from here as they sell shoddy goods that break down after a few months but as there is absolutely no customer service from them to resolve the problem as its under guarantee still. All you g... See more

Rated 1 out of 5 stars

Dreadful Customer Service Bought 2 machines as the 1st one was fab Contacted on 31st May toasty one wasn't working and the bottle was jammed cracking the top I was promised it would be sorted a... See more

2.7

Poor

TrustScore 2.5 out of 5

22 reviews

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Rated 5 out of 5 stars

Gorgeous scents that fill your home

ORDER #54212

Ordered my Scentwave diffuser a couple of weeks ago, along with a few bottles of scents. I ordered another couple of bottles (Black Cherry & Baby Powder) earlier this week, along with the cleaning bottle.
My husband gave a review on trust pilot on our first order, I would now like to add my thoughts. This is such an easy diffuser to charge up & the ease of swapping the fragrance bottles is great. The idea that you can move it from room to room easily is fantastic. So you don’t have to buy multiple of these, if you don’t want. I have it on the highest setting 120 seconds & it uses very little of the bottle.
Will definitely recommend to my friends.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant piece of kit

Received my Scentwave bundle today, including the diffuser & 3 bottles of fragrance oil. The box was well packaged.
There are full instructions in the box, plus a video on their website, how to set it up. There is also a page for frequently asked questions, which is so helpful.
I am pleased with how well this diffuser works & how the aroma fills my room.
Would recommend this company.

February 2, 2025
Unprompted review

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