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Reitsport Schockemöhle GmbH Reviews 3

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TrustScore 3 out of 5

3.0

Children's Clothing Store
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Company details

  1. Children's Clothing Store
  2. Activewear Store
  3. Shoe Store
  4. Sportswear Store

Contact info

3.0

Average

TrustScore 3 out of 5

3 reviews

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4-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Bad customer/retailer service.

I have no problem with the brand, which offers mostly lovely quality items. However, a bridle with a billet, not a buckle on cheek straps by their own admissions is causing issues. The billet drops and the bridle could come undone. This is potentially lethal. Although they are aware of this, there are still many of these bridles on the market. They will not speak to the customer, but they are not good at dealing with their suppliers either. I bought 2 of these bridles and they are supposed to replace the nose band and cheeks pieces. This has been going on for months now. Why is their customer/retailer service sooo bad. I need my bridles!

July 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a new pair of boots from them in March, and unfortunately one of the buttons broke. Definitely not at big deal and could be easily fixed, but I tried customer service anyway.

I got a quick reply and after sending some pictures their way and some waiting (max 2 days), they sent a new pair of boots my way. All free of charge and their customer service were a great experience.

Definitely a place I would shop again!

July 18, 2020
Unprompted review
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