School Trends Reviews 

1,105
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and exceptionally friendly staff members who consistently provide great support and guidance throughout the daily ordering process. People consistently appreciate the high quality of the clothing products and the reliable, highly efficient service they receive from the dedicated team. However, some reviewers were not happy with unexpected order delays, long waiting times, and a very noticeable lack of communication regarding delivery updates. A few other people also noted that certain received items had unexpected sizing problems or simply did not completely meet their overall quality expectations.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the durable materials and soft feel... See more

Order

Consumers find order experiences to be ambiguous, as customer opinions vary widely between significant delays... See more

Quality

Users describe positive interactions with quality, noting that the clothing is durable, smart, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing the team as friendly, professional,... See more

Service

Reviewers mention positive feedback about service, noting that the team is friendly, professional, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Surprised to receive a request to give a review. On your website you state that 92% of orders are made a shipped within 7 days. My order was placed 15 June and has not yet been received. Hopefully, it... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!! I needed a specific item with embroidery for my autistic daughter which wasn't available on the website. Craig completely understood and made everything very easy every... See more

Company replied

Rated 5 out of 5 stars

A named contact at the company is always on hand and contactable to answer queries swiftly. School Trends have been flexible to meet our requirements. Items are good quality, durable and price mat... See more

Company replied

Rated 5 out of 5 stars

We have ordered staff uniforms for our nursery and recently bought hoodies with out logo on and writing on the back. The team could not have been more helpful with my requests and found a new font fo... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

With over 35 years of experience, we are the leading supplier of embroidered and printed uniforms, workwear, and personalised items. We specialise in serving Nursery, Primary & Secondary Schools, and Academies across the UK. Additionally, we provide decorated garments for various business sectors, including Care, Hospitality, Facilities Management, and Sports & Social Organizations. Our reputation is built on delivering high-quality decorated and plain garments at competitive prices.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(1,105)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with uniform.

It was easy to do, when I ordered my Grandsons Nursery Uniform! It was well made and he looked so sweet in it!! It washes well and always looks smart.

November 25, 2024
Unprompted review
School Trends logo

Reply from School Trends

Good morning Kim,

Thank you for your lovely review!

We're so pleased to hear that ordering your grandson's nursery uniform was easy and that you're happy with the quality. It’s wonderful to know he looks smart and that the uniform washes well.

We really appreciate your feedback and hope he enjoys wearing it!

Kind regards

School Trends

Rated 5 out of 5 stars

Excellent customer service from Tracy…

Excellent customer service from Tracy and great product, very happy customer! Thank you!

March 14, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi Faye,

Thank you for letting us know that we are meeting your expectations.

It's great to hear that you love our products and customer service.

We'll pass on your lovely comments to Tracey.

Kind regards

School Trends

Rated 5 out of 5 stars

Super helpful friendly staff

The staff were super helpful in helping me get a new leavers hoodie that was not available on their website.
Communications were great throughout.

March 14, 2025
Unprompted review
School Trends logo

Reply from School Trends

Good morning,

Thank you for your feeedback and for giving us the opportunity to assist you with acquiring your new Leavers Hoodie. We were really happy to help you with your request.

It's great to hear that our communications were up to your expectations.

We look forward to assisting you in the future.

Kind regards

School Trends

Rated 5 out of 5 stars

Excellent

Excellent, helpful customer service and good quality products

March 11, 2025
Unprompted review
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Reply from School Trends

Good morning Rachel,

We really appreciate you taking the time to leave such a lovely review.

It's great to hear that we are meeting your expectations on the quality of products and customer service.

We look forward to helping you in the future.

kind regards

School Trends

Rated 5 out of 5 stars

School Trends - Fantastic Service

School Trends have been supplying our uniform for over 16 years. I have nothing but good things to say about them. The staff are all so friendly and our rep is really helpful and prompt at returning to any queries. The turnaround from ordering to delivery is great. The quality of the products are brilliant and wash up really well. Use of the website is easy but there is always someone helpful on the end of the telephone should you need any help. I would highly recommend School Trends to anyone.

March 11, 2025
Unprompted review
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Reply from School Trends

Good morning Alison,

Thank you so much for your wonderful review!

We truly appreciate your loyalty over the past 16 years and are delighted to hear that you've had such a positive experience with our service, staff, and products.

It’s fantastic to know that our team has been helpful and that you find our website easy to use.

Your recommendation means a lot to us!

We look forward to continuing to support your uniform needs for many more years to come.

Kind regards

School Trends

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service- kind, quick and efficient.

March 11, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi Eleanor,

Thank you for your lovely review.

We're really pleased that you had an excellent experience with our customer service.

We aim to respond to our customers quickly, fairly and with as little hassle as possible.

If you need any further assistance please let us know.

Kind regards

School Trends

Rated 4 out of 5 stars

Quick email response and thick cotton t-shirts

Ordered two t-shirts. A slight delay over suggested 15 days so I got in touch by email. Got a reply within 10 minutes at 10pm. The goods arrived the next day as promised in the email. T-shirts are nice thick material. Embroidery is good though a little rough on the back.

March 4, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi Heather,

Thank you so much for your feedback! We’re glad to hear you’re happy with the quality of the t-shirts and our quick email response.

We appreciate your patience with the slight delay, and we’re happy your order arrived the next day as promised.

Thank you for your comment about the embroidery, we’ll definitely pass that on to see if there’s a way to make the inside more comfortable.

Thanks again for your support, and we look forward to your future orders!

Kind regards
School Trends

Rated 5 out of 5 stars

Great quality items at reasonable prices

School trends have provided good quality uniform at very reasonable prices for our setting for many years. The website and choice is great and the fact parents can order direct takes the admin away from the setting. I highly recommend for a fantastic service.

February 26, 2025
Unprompted review
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Reply from School Trends

Good afternoon Gemini Pre School,

Thank you so much for your kind words!

We're thrilled to hear that the quality and pricing of our uniforms have been a great fit for your setting over the years. It’s wonderful to know that our website and direct ordering process have helped ease the admin side of things.

We truly appreciate your recommendation and look forward to continuing to provide excellent service!

Kind regards
School Trends

Rated 5 out of 5 stars

Great quality clothing and wonderful customer service

whenever I've needed assistance or wanted to add a particular item the team have always got straight back to me and been able to fulfil our requests no matter have big or small.
The quality of the clothing and printing has always been fantastic. I feel extremely comfortable in contacting School Trends when any queries they are always polite and helpful and go above and beyond to help.

February 26, 2025
Unprompted review
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Reply from School Trends

Good afternoon Kelly,

Thank you so much for your wonderful feedback! We're delighted to hear that our team has always been quick to respond and assist with your requests, no matter the size.

It's also fantastic to know that you're happy with the quality of our clothing and printing.

We truly value our customers, and it's always our goal to go above and beyond to provide helpful and friendly service.

We look forward to continuing to support you in the future!

Kind regards
School Trends

Rated 5 out of 5 stars

Fantastic experience and service

I recently placed an order for Year 6 school hoodies and I couldn't be more pleased with the experience. The service I received was exceptional from start to finish. The team was incredibly responsive, addressing all my queries with impressive speed. Their patience in answering my numerous questions and offering support on the best ways to complete the order was truly commendable.

A special mention goes to Tracey, who was simply fabulous throughout the entire process. Her dedication and professionalism made the experience seamless and enjoyable. The business is incredibly lucky to have such a wonderful team member. I highly recommend their services to anyone in need of high-quality school clothing.

February 24, 2025
Unprompted review
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Reply from School Trends

Hi Izabella,

Thank you for your lovely feedback. We're so pleased to hear that you love our Year 6 Leavers hoodies service, and the quality of our clothing.

Yes, Tracey is truly a very valued member of our team.

Thank you for recommending our services. We look forward to helping with your future orders.

Kind regards
School Trends

Rated 5 out of 5 stars

School Uniforms

We order our school uniforms from School Trends and they have come with speedy service and high quality. Tracey Perry had been very helpful and exceptional customer care. We look forward to our next delivery to arrive.

February 10, 2025
Unprompted review
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Reply from School Trends

Good morning Amy,

Thank you so much for your feedback. It's great to hear that you love our quality and speedy service.

Tracey was thrilled to hear your lovely comments. She loves to help our customers.

We look forward to your future orders.

Kind regards
School Trends

Rated 5 out of 5 stars

Outstanding Uniform Branding & Exceptional Service!

We are absolutely thrilled with the new uniform branding initiative, and the logo created by School Trends has turned out amazing! The quality of the final product exceeded our expectations, with the material and embroidery looking fantastic.
A special mention to Tracey Perry, National Sales Manager, who has gone above and beyond her remit to ensure our orders were processed efficiently and delivered on time. She has worked tirelessly, even coordinating with us during evenings, always responding promptly and professionally.
Thank you to School Trends and the entire team for making sure we had all the uniform items ready in time for launch day. Your dedication and commitment to excellence have truly made a difference!

February 4, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi Latha,

Thank you so much for your wonderful feedback! We're absolutely delighted that you're thrilled with the new uniform and the logo. It’s fantastic to hear that the final product exceeded your expectations!

We'll be sure to pass along your special mention to Tracey Perry. It’s wonderful to know she made such a positive impact on your experience.

Thank you again for trusting us with your uniform needs. We’re so glad everything was ready for launch day, and we look forward to continuing to support you in the future!

Kind regards,
School Trends

Rated 4 out of 5 stars

Attempted to email to enquire about…

Attempted to email to enquire about sizes, as my son usually wears 6-7/7-8 depending on the brand. Their size guide measures him as a 3-4 year old? What 3 year old has a 24 inch chest...

Update:

To this saying a negative review is the only way to get a response - I have had two very helpful emails and a response to my review, and have been informed that turn around times are low at the moment. Anne and May were informative, kind and helpful. I have given 4 stars based on customer service but still deducted one as the sizes still don't match up to other uniform providers/ high street brands and this is really confusing.

January 27, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi MA
Thank you for reaching out to us. I'm sorry that you are struggling with the sizing on our website. Our sizes are pretty much standard sizing for most uniform suppliers and high street retailers. If your child wears a 6/7 or 7/8 from a high street shop then please order that size. Where there is only a chest measurement such as 24" this is the child's chest measurement. The other measurements are actual garment measurements which are bigger than the child to enable movement and dressing/undressing.
I hope this helps. If you need any further assistance please email hello@ and my colleagues will be only to pleased to help!
Kind regards, School Trends

Rated 5 out of 5 stars

Great customer service

We ordered a whole school uniform for the pupils in our school with the help of Tracey who was amazing.

One of our pupils had an issue with her cardigan where the cuff had come away from the sleeve. Tracey arranged that a replacement was ordered and sent out to us on the same day. Great service. Thank you.

January 22, 2025
Unprompted review
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Reply from School Trends

Good afternoon Stourview School Office. Thank you for your kind words. Tracey was delighted to help you with your uniform ordering. We're sorry to hear that there was a problem with one of the cardigans, but happy that it was all resolved. We look forward to helping with your future uniform needs. Kind regards, School Trends

Rated 5 out of 5 stars

Tracey and her team were fantastic in…

Tracey and her team were fantastic in organising the sweatshirts and fleeces for our production and did it in such a quick turnaround. The quality, the design and the customer service was the best it could be. Nothing was too much trouble and I was kept informed every step of the way. Fantastic company, would definitely recommend.

December 9, 2024
Unprompted review
School Trends logo

Reply from School Trends

Good morning Sonia,
Thank you so much for your wonderful feedback! We were thrilled to assist you with your bespoke design for the sweatshirts and fleeces commissioned for your special production, and we're so glad to hear that everything met your expectations. Providing great quality and service is our priority, and it’s fantastic to know we succeeded. We truly appreciate your recommendation and look forward to working with you again in the future!
Kind regards,
School Trends

Rated 5 out of 5 stars

No more sweaty back !!!

Great service husbands hoodies and t shirts arrived quickly and much better quality than our last supplier. I now understand digital printing. No more iron on motive and no sweaty back !!!

January 13, 2025
Unprompted review
School Trends logo

Reply from School Trends

Good morning Leigh, and thank you for taking the time to leave your feedback. We're thrilled to hear that you are happy with quality of our garments, and that the digital printing has made a difference. We strive to offer the best products and service, and it’s great to know we’ve succeeded in meeting your expectations. We look forward to serving you again soon! Kind regards, School Trends

Rated 5 out of 5 stars

Trends

Trends were very helpful with my orders and they kept me up to date via email on the delivery schedule.
Communication responses were quick and polite everytime.
Many thanks

January 16, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi Paula, good afternoon and than you for your lovely review. It's great to hear that you found our service polite, prompt and helpful. We try our best to keep our cusotmers happy. We look forward to providing 5* service on your future orders. Kind regards, School Trends

Rated 5 out of 5 stars

School Uniform Orders

We bulk order our school uniform from School Trends making it easier for parents to purchase and collect uniform from the school.
Always have brilliant customer service and communication from Tracey, who keeps us informed with orders and will always try to get us the best deal.
We have just also purchased the fleeces for the staff, which came after the Christmas holidays but just in time for the cold weather last week and they have been enjoyed and welcomed from the staff. Very good quality!
Thank you :)

January 14, 2025
Unprompted review
School Trends logo

Reply from School Trends

Good afternoon WIS,
Thank you so much for your kind words! We're thrilled to hear that the bulk ordering process for school uniforms is working well for you and that Tracey has been able to provide excellent customer service.
We're also delighted that the staff fleeces arrived just in time for the cold weather and that they’ve been so well received. We appreciate your feedback and look forward to continuing to support your school with high-quality products and service.
Thanks again!
School Trends

Rated 5 out of 5 stars

Lovely quality products and fast…

Lovely quality products and fast delivery times!

January 3, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi Sarah, Thank you for your lovely review. It's great to hear that you like our quality and delivery timescales. We look forward to giving you good service on your future orders. Kind regards, School Trends

Rated 5 out of 5 stars

Brilliant service

Brilliant service! All communication was answered promptly, was kept up to date on order, arrived really quick even with Christmas and New Year in between and the quality of the school uniform is A*

January 9, 2025
Unprompted review
School Trends logo

Reply from School Trends

Good morning Laura, Thank you so much for your fantastic review! It's great to hear that you had such a positive experience with out service. We're delighted that you love the quality of the uniform. Your feedback means a lot to us, and we look forward to providing you with brilliant service again in the future. Kind regards, School Trends

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