Schwartz & von Halen Reviews 

615
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and cozy warmth of the leather gloves, noting that they look stylish, feel comfortable, and work well with touchscreens. Buyers also appreciate the fast delivery services and the elegant packaging, which makes these items ideal for presents during cold winter days. However, some people mentioned experiencing frustrating delivery delays with their orders and faced difficulties getting timely assistance from support teams. A few reviewers also noted that communication completely stopped when they were trying to resolve unfulfilled items or process pending refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are warm, well-made, and stylish.... See more

Quality

Users describe positive interactions with quality, expressing deep satisfaction with the comfortable fit,... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items generally arrived on time and fairly... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report smooth... See more

Customer service

People report positive experiences with customer service, noting that representatives are extremely helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great gloves really comfy keep your hands warm in all weathers even on the coldest of days. material is fantastic and feels really good quality which justifies the price as they'll most likely be the... See more

Rated 4 out of 5 stars

Update 28th November: Gloves have been delivered and are absolutely perfect. Incredibly soft and warm, husband loves them. Jaap, the owner reached out personally to apologise for the delay which is... See more

Company replied

Rated 5 out of 5 stars

Super impressed with the gloves I got. The quality of the leather is excellent and it’s warm enough to use in Canadian winter. Shipping was also fairly fast, which was a nice bonus. One tip for a... See more

Rated 5 out of 5 stars

Shipping and ordering was very smooth. Was happy with the gloves - they look great. Unfortunately the seam was faulty and broke after a couple wears. Contacted customer service and got an amazingly wa... See more

Company replied


Company details

Written by the company

Founded in Amsterdam in 2013 by two passionate fashion enthusiasts, Schwartz & von Halen has grown into a leading brand for premium leather gloves. With more than 200,000 customers worldwide and over 10,000 verified reviews, our gloves have become a trusted choice across Europe, the United States, and the United Kingdom. Designed in collaboration with fashion designers, our collection reflects a keen eye for style, detail, and durability. Each pair is meticulously handcrafted from the finest leathers – including deerskin, sheepskin, goatskin, and peccary leather – and paired with luxurious linings such as cashmere, wool, shearling, lambswool, or ultra-warm fleece. At Schwartz & von Halen, we combine timeless design with lasting quality, ensuring every pair of gloves is as elegant as it is enduring.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

615 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(615)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Very fast delivery! Gorgeous handgloves and excellent leather and fur. I can still use my iphone with these handgloves on, perfect on cold winterdays!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Owner reached out personally to make things right

I’m revising my rating because the owner contacted me directly to apologize for the lack of response and offered a full refund. I am very impressed with this level of personal service. Also, the gloves are lovely—I’m glad the service now matches the quality of the product!

January 7, 2026
Unprompted review
Schwartz & von Halen logo

Reply from Schwartz & von Halen

Dear Ελένη Μανωλακάκη,

My sincere apologies for the delay in our response and for the frustration this has caused you. Due to heavy snowfall across Europe, our fulfillment and customer service departments have been exceptionally busy over the past days. That said, this is of course no excuse, and you are absolutely right to expect timely communication from us.

I will personally contact you by email shortly, as I already have your email address on file. Please reply directly to that email so we can take care of your exchange as quickly and smoothly as possible.

Thank you for your patience, and again my apologies for the inconvenience.

Kind regards,

Jaap-Jan Zwart
Owner
Schwartz & von Halen

Rated 5 out of 5 stars

Great product

Great product, would buy again as a gift, very happy while using them

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Gloves are of excellent quality

Gloves are of excellent quality. The size guide on the website is accurate. Gloves are great for driving and very much able to use a smart phone touch screen with them. They are warm, elegant and timeless. I ordered a pair for my father as well. I hope to be a repeat customer.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Luxurious Gloves

Schwartz & von Halen was easy to work with. They make a quality product and ship it out quickly. I would definitely order from them again.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Nowadays, when buying online, i am always afraid to purchase something on the fake website.
Therefore straight after ordering i have contacted Jaap Schwartz to ensure that the order has been passed through and the delivery will arrive before Christmas (only 3 days left). I had the response in less than 4 hours with friendly confirmation and the parcel arrived as promised just on time to make my mum happy :) the gloves are of a very good quality, perfectly sized (i took size L). I will order some more for the rest of the family shortly with less pressure on timelines. Higly recommended for friendly service and the product quality!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Gloves were a hit!

I recently bought the Lily (black) - Sheepskin leather gloves with warm fleece lining & touchscreen feature and my wife loved them. The process was made easy to get online and the different views provided and descriptions of the product allowed me to get the right ones the first time. They were a hit!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality, plenty warm, nice vegan leather

These days I've been trying to dress a little more nicely and so I thought it was time to finally get some good looking gloves that would go with what I'm usually wearing.

I was looking around for some nice vegan leather gloves, and these popped up as one of the few, high quality options. Vegan leather tends to be of varying quality, but in my testing (walking around with the crisp NYC air coming at me - about 28-20F) I can confirm they feel good on both the outside and the inside with what feels like reasonable quality leather on the outside, and a warm and soft material on the inside.

The index finger and thumb being touch sensitive (usable on a smartphone) is nice in a pinch, but these gloves are really too bulky to effectively use my index finger. I can paw around with my thumb to sort of use my phone, but generally not much more than that. It is handy in a pinch.

I did notice there was a loose thread on thread on the thumb of my right glove. A quick snip and it was gone, but I would not have expected this from $80 gloves. Not worth dropping a star though. I also wish there was the little deer sigil on the left hand too like there is on the right hand especially as a lefty, but it's fine.

All in all, a good purchase. I would consider getting these for my partner who also will not buy leather products.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great gloves really comfy keep your…

Great gloves really comfy keep your hands warm in all weathers even on the coldest of days. material is fantastic and feels really good quality which justifies the price as they'll most likely be the last gloves you ever buy. Great gloves for the price would highly recommend to anyone who works out in cold condition or lives in a cold country.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

The gloves that I received were…

The gloves that I received were perfect. Fits just about right and are comfortable. I am happy with the purchase and on top of that, they are functional with the smartphone, cozy and smooth. I recommend the brand and the product. The delivery was fast as well. Arrived before Christmas.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Gloves

What a lovely company to deal with. The first pair I ordered were to big and had to be returned, the return was quick with no fuss. I then received a second pair. They are beautiful gloves, my partner loves them. They're fantastic quality too. Will definitely order from them again. Thank you 😊

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest delivery time estimate

I bought a pair of gloves nine days before Christmas because the site stated the order would ship in 24 hours. Of course, the gloves were never shipped, leaving a family member without a present today.

December 16, 2025
Unprompted review

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