Science & Co Reviews 

12
•
TrustScore 4 out of 5

4.2

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Company details

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Science & Co makes personalized healthcare simpler and more accessible. Through our 100% online platform, members connect with licensed providers who review their health history, goals, and individual needs to determine an appropriate treatment plan. When prescribed, medication is prepared by a licensed U.S. pharmacy and delivered directly to the member’s door. Our care team remains available throughout the journey to answer questions and provide ongoing support. No waiting rooms. No one-size-fits-all plans. Just personalized care, clear answers, and treatment backed by science.


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4.2

Great

TrustScore 4 out of 5

12 reviews

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4.2

All reviews

(12)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could leave a zero-star rating

If I could leave a zero-star rating, I would.

When I first started the process with this company, I was thrilled with how quickly everything moved. I was approved within minutes, my prescription was sent to the pharmacy shortly afterward, and delivery was scheduled for the very next day. The package arrived exactly as promised. From start to finish, the entire process took less than 24 hours, and I was extremely impressed.

Unfortunately, that positive experience ended when I checked my medication.

I am currently prescribed the maximum dose of tirzepatide, 15 mg. The prescription information displayed on the website indicated that I would receive medication compounded at a concentration of 20 mg/mL. The prescription label on the outside packaging with my name also reflected that concentration.

However, when I removed the actual vial from the packaging, the label attached directly to the vial indicated a concentration of 10 mg/mL.

Seeing conflicting dosage information between the prescription label and the medication vial is extremely concerning. Medication accuracy is critical, and discrepancies involving strength or concentration can create confusion and undermine patient confidence. Until this issue is fully explained and resolved, I cannot recommend this company.

What started as an exceptionally fast and convenient experience ultimately left me questioning the reliability of the medication fulfillment process.

October 7, 2026
Unprompted review
Science & Co logo

Reply from Science & Co

Hi Shannon,

Thank you for bringing this to our attention. We’re sorry that conflicting information on the packaging and vial left you questioning the medication you received. You deserve clear, consistent labeling and confidence in your care.

We take the discrepancy you described seriously and want to have the dispensing pharmacy review both labels, verify the concentration, and provide clear instructions before you use the medication. Please contact our support team directly with your order information and photos of both labels so we can coordinate that review. For your privacy, please don’t post personal or prescription details here.

We appreciate your acknowledgment of the quick delivery, but we understand that speed means little without confidence in the medication. Thank you for giving us the opportunity to address this concern. We will be requesting some information privately so we can help address the issue. Thank you.

Rated 5 out of 5 stars

The process was so easy

The process was so easy, all within a day it was approved, filled, and mailed out through Fedex. I switched to them from another company and I’m very happy i did. I was also able to stay at the same dose i was on previously with no issues. Customer service is incredible, price is great, and i like that you can pay monthly. Definitely would recommend.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service

I just want to start off by saying Grace has excellent customer service. She help every step of the way. Answering all my question and giving updates with the processing. I order my meds Friday 25. On Saturday provider approve and shipment sent out today. Fast simple and easy. I recently just switched over to Science & Co and so far I'm a happy customer. The best part no hidden fees nor membership. So if you looking to start and love great customer service. This the company to come to.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Process

My experience with Science & Co was so easy and their system is so user friendly ! My script was filled within a couple hours and it’s already on the way. Highly recommend !

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Stop Looking, This Is The One!

Easy sign-up, no hidden anything, flat rate all doses, fast shipping! Great customer service.
After agonizing, comparing and researching for weeks, this was my choice…turns out it was an excellent one, couldn’t be happier! Thank you Science & Co!

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quick customer service

I had a bottle arrive damaged and reached out to Science & Co to see what could be done. I was honestly impressed with how quickly they handled it. Customer service responded right away, apologized for the issue, and had a replacement sent out without making it complicated. Things happen during shipping, so for me it’s really about how a company handles the situation. They made it easy and took care of it quickly. Really appreciated the service and how responsive the team was.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Science & Co from the beginning. The entire process was straightforward, my order shipped quickly, and communication has been excellent. I’ve been using Tirzepatide and have been really happy with how things are going so far. What I appreciate most is how accessible the team is. Whenever I’ve had a question, I’ve received a quick response, including from the medical team. It feels like there’s actually someone there to help you rather than having to wait days for an answer. Overall, the combination of fast shipping, responsive customer service, and support from the doctor team has made this a great experience.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service at Science & Co…

The customer service at Science & Co has honestly been one of the best parts of my experience. I had a few questions when I first started and was surprised by how quickly I received answers. The doctor team was responsive as well and made the process feel much more personal than other online services I’ve tried. Shipping was fast, everything arrived as expected, and I’ve had a great experience with Tirzepatide so far. It’s nice having a company that makes the entire process simple and actually responds when you need help.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Would not try anywhere else!

Honestly so, so very happy with my experience. Was initially a bit nervous at first but the Tirzepatide has been working great for me, and I appreciate how easy it is to get a quick responses to any questions or concerns from the doctor team. They really alleviated my nervousness and now I wouldn’t go anywhere else.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Decided to switch

One of the better telehealth experiences I’ve had. The team communicates quickly, shipping is fast, and I’ve had a great experience with my Tirzepatide treatment

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Testing the waters

I was looking a new provider and a friend recommended me to Science & Co. I decided to give it a try. The intake was super easy and received my medication in 3 days. Excited for the new journey.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Experience!

I had a great experience with this company from Reddit. The person I worked with was Science_Stacey she was so helpful. The shipping was 10x times better than other companies and meds actually work down 10lbs in first month.

Update: Meds actually work really well and Im so impressed.

August 2, 2026
Unprompted review

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