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Scoop Insurance Reviews 

574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who take the time to explain policy details thoroughly and help secure wonderful insurance rates. Consumers note that the overall process of setting up new coverage is exceptionally quick, completely seamless, and entirely hassle-free. Some people were dissatisfied with unexpected price increases and frustrating communication issues during policy renewals. Reviewers also mentioned feeling entirely unsupported by customer service when trying to resolve billing mistakes, additional fees, or administrative errors. A few individuals experienced long delays and difficulties getting proper assistance from representatives.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful representatives who provide... See more

Service

Clients share positive opinions on service, highlighting seamless processes and agents who explain policy... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings on home and auto... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(574)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing sales broker

The Sales Broker Alexandra Lawrence is who took care of me during my switch from allstate to CAA insurance. She found me the best rates and met my concerns with understanding and worked hard to find solutions for me.
There were some issues getting me insurance under the correct address for property. She and her manger did an amazing job finding solutions. Alex is an amazing sales broker. Scoop is lucky to have such a dedicated employee. She exceeded my expectations and went above and beyond. Not only is she good at her job but she is the most relatable and down to Earth sales broker I've ever spoken with. Give her a raise! It is because of Alex I stuck with scoop!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I was given honest advice up front on…

I was given honest advice up front on how I can save on my insurance premium. The lady was fabulous. My quote covered all the items better than competitor at a reasonable and substantially less price. As a CAA member you also get a discount.

February 23, 2026
Unprompted review
Rated 3 out of 5 stars

Great rates, some imperfections

Of course the rates were better but I need to address two things, first was that my broker made numerous mistakes when preparing the draft and the second one is that even though it’s been five days from signing (3 business days) I haven’t received my pink slip. If they were faster and more accurate it could’ve been a 5 star review

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great broker

My experience with the broker was fantastic.She helped me find the best route as well as worked with me.When I was unable to sign on a specific day called me back on the day that I asked and jumped through a bunch of hoops to keep me happy super, please.Thank you

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

the agent and company were very…

the agent and company were very understand and helpful, as well as accommodating. Not to mention that some how I'd recieved a 12$ lower rate the. the one recieved over the online quote comparison website which had me quite pleased although I was already content with the quote I'd first been provided, but had also put in the provision that the coverage was able to be provided the same day of signing with the company so I could be able to pick up the vehicle that same day - that being if I were able to actually able to register the car that day which I was more then thankful they were willing to assist on. Although, sadly that was not the case at the time but they did still do their absolute best to do what they could to make sure it ma have been able to happen if I had have.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience with Scoop…

had a great experience with Scoop Insurance. When no one else was able to help me get my vehicle insured, Zeelia stepped in and made the process smooth and stress-free. She explained everything clearly and worked quickly to get me the right policy. I truly appreciate her professionalism and support. Highly recommend Scoop Insurance to anyone looking for reliable and efficient service.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I worked with Ayan Sharif from Scoop team who provided an excellent and efficient customer experience to me . Overall I am very happy with the insurance premium rates provided to me. I hope this relationship continues in future years.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Provided detailed information about…

Provided detailed information about what was covered in the insurance plan. I was eligible for accident forgiveness, which is awesome, and other insurance companies don't do. I was also provided with the best deal given the car, and my license

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Online Insurance

excellent experience for my father in law whom has had his 1st transaction on line!!!
Enrique was patient and thorough in his explanation to Hank with all the "new" info that he has not experiencing in the purchaser of his insurance.
Absolutely amazed!

February 10, 2026
Unprompted review

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