The negative reviews on here are spot on - the five star reviews are for unrelated services. The poor rating is appropriate but this listing overall is crap because Trustpilot have done nothing about... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used this service in Tenerife with my wife - both times we attempted to use the scooters they failed. The first time my wife’s scooter stopped operating after a couple minutes despite showing a full b... See more
This company is so poorly ran its almost humorous. I've not been able to start up a scooter for weeks on end (after already having paid and filled my wallet with funds) and every time I call for '... See more
Customer service is non-existent. Any support request you send or reply to gets an auto-response from a Bot. There don't appear to be any humans in the customer support department, or, if there are... See more
Company details
Information provided by various external sources
Power Wheelchair - Find high quality wheel chairs, wheelchair lifts, ramps, mobility scooters & much more with no insurance required! Scooter Link will keep you going.
Contact info
United States
- 888-910-0444
- info@scooterlink.com
- scooterlink.com
1.3
Bad
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Merchandise did not last a year
Merchandise did not last a year. Scooter that cost $2000 should be expected to last a long time. Trying to resolve the issue has taken almost 2 months and still not resolved. Will never purchase again.
June 13, 2018
Unprompted review
Reply from Scooter Link
I understand that you have been working with the Manufacturer regarding this issue and we have been monitoring how the Manufacturer satisfactorily resolves this issue.
Dealing directly with Andy was a 5 star…
Dealing directly with Andy was a 5 star experience. Having to wait for almost a month from the manufacturer was a 1 star debacle. The chair was shipped to a local chair purveyor, he couldn't care less, the chair was delivered in the rain, the seat was wet, he showed me nothing about the chair. He knew about the shark controller, but it was like ( I gotta get home) experience from the local guy.I give them ZERO STARS. I GAVE you 4 stars because, it's a good chair (ever think about a chair with a suspension). It has some problems, that I hope can get worked out.
It
June 13, 2018
Unprompted review
Excellent support and service
Excellent support and service. I would definitely recommend this company to others.
June 13, 2018
Unprompted review
It's the best scooter ever
It's the best scooter ever. Love it and the people where great.
June 12, 2018
Unprompted review
Great customer service!
June 12, 2018
Unprompted review
Very helpful wonderful experience!
June 12, 2018
Unprompted review
Good follow-up by Andy
Good follow-up by Andy. Minor problems taken care of by him to my complete satisfaction.
June 12, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.