Scotch Whisky Auctions Reviews 1,177

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the entire process, from bidding to delivery. Consumers also commend the product selection and the smooth user experience on the platform. However, some customers also noted issues with delivery services, specifically mentioning UPS, citing problems with tracking, unexpected fees, and even undelivered items. A few other people felt that the shipping quotes were unexpectedly high after purchase, and some expressed dissatisfaction with the company's storage policies.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers consistently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Product

People report positive experiences with product. Customers consistently praise the excellent selection of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an incredible team. Each member guided me through all the selling process, arranging photo valuation, doorstep collection, updated me with messages and helpful emails, and advised me when the mon... See more

Rated 5 out of 5 stars

Scotch Whiskey Auctions is no fuss and they deliver the bottles quickly and efficiently. Everything is as advertised. The main benefit is you can source the drinkers from years ago that are still... See more

Rated 5 out of 5 stars

A very straight forward and simple process in selling my late fathers Macallan Whisky. Was able to get a quick online valuation which in the end, the bottle sold for the exact price the valued it at.... See more

Rated 5 out of 5 stars

I had 10 bottles of malt from the Rare Malt First Cask range stashed away for a rainy day. Having had a very easy and reasonable promising valuation from SWA I submitted them for auction. Easy pick up... See more


Company details

  1. Online Auction Service
  2. Alcohol Store
  3. Auction House

Written by the company

Scotch Whisky Auctions is one of the biggest online whisky auction sites in the world. We run a live auction once a month, you can find our auction dates on our main website. We have a huge array of bottles rare, collectable, unique and highly sought after. Our staff have an extensive knowledge of all things whisky-related. We provide a helpful and friendly customer service. You can use the Scotch Whisky Auctions website to see what we have sold previous bottles for. Other Services: Home Collections 0% commission for sellers Free E.U. & U.K. Courier Collections for sellers Any other questions don't hesitate to call our office or drop us a message.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Zero communication

Complete lack of communication.

Have emailed half a dozen times over the last week or 2.
Perhaps if I dispute the charge for winning lots, they'll start being more responsive

February 8, 2026
Rated 5 out of 5 stars

Excellent service and most helpful in…

Excellent service and most helpful in replying to Queries about Auction lots prior auction closure. Honest and reliable
Unlike Whisky Auctioneer
who are Liars ( and I can prove it ) In short they only care about " Making Money " and not a Jot for their customers

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

All good

Overall, the process of selling went well. A minor communication issue where my bank details were misplaced and as a result I had to follow up regarding payment. Everything resolved quickly.

January 30, 2026
Rated 1 out of 5 stars

Whisky did not arrive.

The website appeared to automatically increase bids on a number of items I was interested in. After an intervention email message this stopped thankfully and I successfully won two bottles. After paying for the bottles and postage the carrier (UPS) advised of delivery but I did not receive them. The proof of delivery stated the name of an unknown recipient. So, having spent a total of nearly £150 with SWA I have not received my bottles of whisky. I am very disappointed and cannot recommend SWA nor their courier services UPS.

January 12, 2026
Rated 5 out of 5 stars

Trusted auction house

Have used them for many years. They have reasonable prices, unlike their greedy competitors. Always helpful and responsive on email.

July 18, 2025

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