Scotch Whisky Auctions Reviews 1,177

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the entire process, from bidding to delivery. Consumers also commend the product selection and the smooth user experience on the platform. However, some customers also noted issues with delivery services, specifically mentioning UPS, citing problems with tracking, unexpected fees, and even undelivered items. A few other people felt that the shipping quotes were unexpectedly high after purchase, and some expressed dissatisfaction with the company's storage policies.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers consistently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Product

People report positive experiences with product. Customers consistently praise the excellent selection of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an incredible team. Each member guided me through all the selling process, arranging photo valuation, doorstep collection, updated me with messages and helpful emails, and advised me when the mon... See more

Rated 5 out of 5 stars

Scotch Whiskey Auctions is no fuss and they deliver the bottles quickly and efficiently. Everything is as advertised. The main benefit is you can source the drinkers from years ago that are still... See more

Rated 5 out of 5 stars

A very straight forward and simple process in selling my late fathers Macallan Whisky. Was able to get a quick online valuation which in the end, the bottle sold for the exact price the valued it at.... See more

Rated 5 out of 5 stars

I had 10 bottles of malt from the Rare Malt First Cask range stashed away for a rainy day. Having had a very easy and reasonable promising valuation from SWA I submitted them for auction. Easy pick up... See more


Company details

  1. Online Auction Service
  2. Alcohol Store
  3. Auction House

Written by the company

Scotch Whisky Auctions is one of the biggest online whisky auction sites in the world. We run a live auction once a month, you can find our auction dates on our main website. We have a huge array of bottles rare, collectable, unique and highly sought after. Our staff have an extensive knowledge of all things whisky-related. We provide a helpful and friendly customer service. You can use the Scotch Whisky Auctions website to see what we have sold previous bottles for. Other Services: Home Collections 0% commission for sellers Free E.U. & U.K. Courier Collections for sellers Any other questions don't hesitate to call our office or drop us a message.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

quality service

bid on my items sunday i paid early monday recieved my bottles tuesday
good communication quality service
cant ask for anything else

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Problem Quickly Sorted

The high-value bottle I entered in the 171st Auction sold for a little bit more than expected, which I was pleased about. What impressed me most, though, was how quickly SWA responded to me saying that I was unhappy with one of the photos of my bottle. I expected some "push back"...instead Ellis & Mark rectified the problem very quickly to my complete satisfaction.

October 3, 2025
Rated 5 out of 5 stars

hi Team i recieved my 1820 Today…

hi Team i recieved my 1820 Today 26-9-25 good packaging very secure.the bottle was in good condition in general very good.
Im looking for a johnnie W 2008 Directors blend please if you find one i am very interested .

September 14, 2025
Rated 5 out of 5 stars

Great Service

The collection of bottles was seamless. Keeping abreast of the auction was straight forward and payment was remarkably quick. Well done Scotch Whisky Auctions, great service.

September 19, 2025
Rated 1 out of 5 stars

UPS shipping has been a disaster

UPS shipping has been a disaster. Misinfomation has been reported multiple times on their tracking website. My ability to change the delivery has required a lengthy international call and I can't be sure if it has actually been changed. For example, the guy taking down the new address, while very pleasant, did not seem to understand that the new post code I gave to him was actually a post code. I will have to think twice about participating in your auctions if you continue to use UPS

September 14, 2025

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