ScotPac Business Finance Reviews 712

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and quick responses. Many people appreciate the smooth and stress-free user experience, noting the efficiency and ease of the overall process from inquiry to approval and settlement. Reviewers frequently mention the prompt communication and the team's ability to go above and beyond to assist with various scenarios, making them feel valued. However, some customers also noted issues with specific individuals being rude or secretive, and one reviewer experienced a torturous process where finance was approved then revoked.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, highlighting their attentiveness, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and happiness with... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing staff as attentive, helpful,... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick approvals and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used them and very happy with the overall process. No mocking around while ensuring everything is done according to regulations. Quick and efficient and officer wasnt v... See more

Company replied

Rated 5 out of 5 stars

Daxa has been fantastic to work with. She’s fast to respond, extremely professional, and makes the whole process feel simple and well managed. Couldn’t ask for a better ScotPac Cash Connector manager.... See more

Company replied

Rated 5 out of 5 stars

Wayne went above and beyond to help me with this scenario given it was outside policy and he had to escalate it to have it done. Had a few issues at settlement albeit they were explained accurately... See more

Company replied


Company details

  1. Financial Institution

Written by the company

ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

712 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend business fuel and…

Highly recommend business fuel and their services. They are understanding and great to work with, both in good times and bad times- they are always there to assist. I have Used them on 2 occasions... I will Definately use again! The staff are great and always ready!

April 19, 2024

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