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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product offerings, highlighting the high quality and wide selection available. Many appreciate the user-friendly website, which makes ordering easy and enjoyable, often leading to quick and accurate deliveries. The promptness and efficiency of the service, along with well-packaged goods, contribute to a satisfying shopping experience. However, some customers also noted issues with order fulfillment, such as not receiving a replacement or refund for a defective purchase, or experiencing delays in receiving their complete order. A few people also mentioned that a specific product, like a die, did not cut as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection of crafting... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast dispatch and timely arrival... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of... See more

Website

People report positive experiences with the website. Customers find the website very user-friendly, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Parcel was shipped to the UK from the USA, every item was in pristine condition, nothing missing. Parcel arrived before expected date too. Not a single complaint. Over the moon that there’s a comp... See more

Rated 5 out of 5 stars

I love Scrapbook.com! Please consider offering free shipping after $X amount. I think your shipping is quite reasonable and I know you offer free shipping on occasion, but I see other people comment... See more

Rated 5 out of 5 stars

Scrapbook.Com is always a great place with great prices, with a on going Beautiful mission, lift up recipients with Beautiful handmade cards from us crafters. Some really do inspire some the recipient... See more

Rated 5 out of 5 stars

Super fast dispatch and delivery of quality craft supplies. Would have no hesitation in recommending Scrapbook.com. Everything I have received has arrived promptly and been excellently packaged. It’s... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

The largest scrapbooking store in the world. Get free project ideas, take classes and shop discount scrapbooking supplies. Browse over two million project ideas in the gallery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

did not receive my order because FEDX…

did not receive my order because FEDX brought it to the wrong address. Scrapbook.com waited for them to track down the package and they never got back to them. It took almost a week and a half to get the order replaced and sent back out to me. I wasn't really happy about this, but Gabe and Joseph were very helpful to me during the process.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

This site is all you need to make cards…

This site is all you need to make cards or scrapbooks. If you want something or think of a tool but do not know the name of it the search engine will find it . Items come promptly and the order is always correct. You receive your order slip in the package which I find helpful to be sure I received all of my order. . Many items are small but they are packed carefully. They carry about all brands of paper and dies. I find the 6X6 pads to be very useful. Keep making them! This site is the best!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Why I love scrapbook .com.

Scrapbook. com has lots of products that I haven't seen any where else. They have great sales every week that are reasonable and affordable. The bundles that scrapbook shows every are terrific because it everything I need to make cards and do my scrapbooking. I do several projects with the bundles and other products I purchased.I love the way scrapbook have their products set up because I don't have to think or guest what is needed to do projects.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Good products, prompt service

You had what I wanted and I received it in a timely manner. The dies are just as they appeared on the screen and the metal plates are exactly what I was looking for.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy site to use and fast service.

I knew what I wanted to order and was waiting for it to be back in stock. Easy to place the order and it was shipped and received surprisingly fast compared to other companies. Have not had the chance to use it due to illness, but will have it set up and working very soon.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The website is easy to navigate, purchasing is easy, and love the freebies. Postage was quick and overseas postage costs are kept to a minimum which is much appreciated.

February 19, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered this on Feb 6th and shipped…

I ordered this on Feb 6th and shipped to my Mother in Utah for Valentine’s Day. It was supposed to arrive on Feb 12. It took a long detour to Florida and was finally delivered on Feb 17th. Since it is supposed to be fast shipping this is why I gave it 4 stars.

February 6, 2026
Unprompted review

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