Scrap Local Reviews 179

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the efficiency and ease of the process from start to finish. Many people appreciate the helpful, friendly, and courteous staff, both on the phone and during collection. Reviewers consistently mention receiving fair prices and prompt payments, often within hours of collection, making the entire transaction smooth and stress-free. However, some customers were dissatisfied with missed collections, with one person reporting four no-shows. A few other people also felt that the quality of parts received was poor, leading to additional repair costs and disappointment with the value for money.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, friendliness, and... See more

Payment

People report positive experiences with payment. Customers consistently praise the promptness of payments,... See more

Price

Reviewers mention positive feedback about price. Customers consistently report receiving good and fair... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can not praise this company enough. Instructions were straight forward & easy to follow. I was updated by email about everything from time of collection to payment transaction. First time using SCRAP... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call. Couldn’t access the boot to retrieve some belongings & Wi... See more

Company replied

Rated 5 out of 5 stars

Best company ever! The pick up driver Beardo was amazing. The price agreed was paid into my bank and accessible 2 hours after pick up! Would recommend highly (especially to women who may struggle to t... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided. I got a quote through their page which was easy to use, and it gave me a time slot for 2 days time. The next day I was contacted and asked if I wanted an earlier slot as th... See more

Company replied


Company details

  1. Salvage Yard
  2. Auto Wrecker

Written by the company

Scrap Local is one of the fastest growing networks of scrap metal dealers & vehicle dismantlers in the UK. Find dealers nationwide for everything scrap today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Had arranged to have my vehicle…

Had arranged to have my vehicle collected before the Christmas period on an agreed price. The collection was MISSED 4 times, with date and time agreed but constant no shows. On every occasion, I was not informed that collection would not go ahead until the timeslot had passed, making we wait the whole day. When I called to confirm if collection was taking place beforehand, I was told yes but nevertheless that did not happen. Management was a bit helpful with the situation but no compensation offered, only that they apologised, tried to reassure me this is not how they do business and recommended I tried elsewhere. Would not use or recommend the service again due to this bad experience.

December 18, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Hi Nick,

I’m very sorry for the disruption and frustration caused by the missed collections. Waiting in all day for agreed-upon time slots, only to be let down repeatedly, is not acceptable, and I completely understand why this left you disappointed.

Although we work with a nationwide network of independent collection agents, responsibility for your experience sits with us. In this case, the agent assigned to your booking failed to meet the standards we expect.
We made multiple attempts to contact them to resolve the situation, but they were unresponsive. As a result, they have since been removed from our platform.

This experience is not reflective of how we aim to operate, and your feedback has been taken seriously. We use situations like this to review and strengthen our processes to reduce the risk of this happening again.

I’m sorry we weren’t able to deliver the service you were promised.

Kind regards,
Scrap Local

Rated 5 out of 5 stars

Great communication and friendly service

Great communication and offered a early pickup which was great for me.
Beardo came to pick up, we was polite and friendly, he also let me know exactly what to do with the DVLA.

December 22, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Rebecca!

Rated 5 out of 5 stars

Great

Great and simple

December 19, 2025
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Reply from Scrap Local

Thank you, Jodie.

Rated 5 out of 5 stars

No nonsense fast service the price…

No nonsense fast service the price quoted was what I was paid unlike some other car buying companies the collection day and drivers punctuality were spot on the telephone staff clearly explained everything I needed to do before collection and on the day of collection the driver was very friendly he also explained what I had to do regarding vehicle documentation for the scrap process with Dvla payment was made following day no hassle a pleasure to deal with will definitely recommend scrap local to any person wanting to scrap a vehicle and unsure of the process friendly knowledgeable people to deal with

December 15, 2025
Unprompted review
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Reply from Scrap Local

Thank you. Your review is very much appreciated. 😊

Rated 5 out of 5 stars

My experience with the scrap company…

My experience with the scrap company was great, they ensured that I have all relevant information and sent it by text and email. They also went over everything on the phone the customer service was excellent.

December 15, 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Jasinta!

Rated 5 out of 5 stars

Scrapping my vehicle was so easy

I rang scrap local as I was scrapping my old vehicle, the call handler made arrangements for the vehicle to be picked up within a matter of days and quoted me a really good price. The vehicle was picked up very promptly on the appointment date and payment was received by the end of the day.Excellent service all round and highly recommendable. Thankyou

December 8, 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Sharon. 😊

Rated 5 out of 5 stars

Reliable and stress free

From start to finish it was a stress free experience. The Office Management Team were friendly and supportive ensuring that I understood what docs were required agreeing a collection date/time and when payment would be made. I had a last minute problem and they rearranged my time frame to my convenience. Unlike many firms the while you wait jingle is funny and encourages you to join in !!!
The collection staff member was on time explained what he was doing and even though it was a wet evening was humorous. Positive experience would certainly recommend this company.

November 26, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Ms Elford!

Rated 5 out of 5 stars

Simple scrappage service

Haven’t had to scrap a car since before 2009, but ScrapLocal made the process easy. Great service, quick collection, and (Beardo) who took my vehicle was great. Would recommend

November 27, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Paul. 😊

Rated 5 out of 5 stars

Amazing company

Amazing company!
Honest and reliable, best prices around and cash in bank within 2 hours of pick up!

November 14, 2025
Scrap Local logo

Reply from Scrap Local

Thank you!

Rated 5 out of 5 stars

Scrapped my old car with this company…

Scrapped my old car with this company and the whole process was surprisingly easy. They gave me an honest quote, showed up on time, and handled all the paperwork. Beardo was friendly and professional. If you’re looking to get rid of an old vehicle, this is definitely the place to call!

November 18, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Tony!

Rated 5 out of 5 stars

Very impressed

I scrapped my Renault with ScrapLocal this week & can honestly say what a brilliant service they provide.
It was a pleasure dealing with them & their fantastic staff from Jade who rang me to Will who collected the car.
It was so nice to deal with a company who are well organised & efficient.
Thank you ScrapLocal

November 13, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for leaving us an excellent review. It's much appreciated.

Rated 5 out of 5 stars

Best company ever

Best company ever! The pick up driver Beardo was amazing. The price agreed was paid into my bank and accessible 2 hours after pick up! Would recommend highly (especially to women who may struggle to trust companies) these are true to their word and their guaranteed offer!

November 13, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Sherry. We really appreciate your feedback!

Rated 5 out of 5 stars

A exceptional smooth and efficient…

A exceptional smooth and efficient service from the initial contact to completion and receipt of prompt payment. At all levels, staff provided a courteous helpful and easy to follow process and a level of customer focus and care that is not unfortunately always displayed. Thankyou Scrap Local for your professional approach Highly recommended.

November 14, 2025
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Reply from Scrap Local

Thank you so much, John. We appreciate your feedback a lot.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, the engineer Beardo a legend. Very friendly, thanks for everything.

November 13, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Mr Bullock.

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