Scratchlight Reviews 

I ordered my product, but I didn't really understand the shipping process. Since I have been burned before I was a bit nervous. I reached out to Scratchlight with my concerns. 2 days later Luca responded letting me know that he personally checked on my order, and that it was running on schedule. 2 days after that I received my order on time.
Thank You

My review is based on two things.
1. Customer service
2. The product

I reached out to Luca several times. His response was that the refund was not the issue but wanting to understand why we didn't like rhe product.

I responded with this and he disappears every time. This seems like it is more about the money than what he alludes to.

Overall, I would give it 3 out of 5 stars.

My rating is based on several factors:

Extremely messy – Be prepared for cleanup afterward.
Overpriced – Similar products can be purchased on Amazon and other retailers for much less. For example, you can often find packs of 10 for around $18.95.
Delivery timeframe – The wait time to receive the product was longer than expected.
While we enjoyed completing the activity together as a family, the cost, mess, and shipping time make it difficult for me to rate it any higher.

I purchased a product from this company. Beware they don’t do business. Well they claim that they shipped out my package to me. It never arrived. I notified the owner of the company Luca. He said he would ship out another one right away almost 30 days later it still never was shipped. I notified Luca again. He said he would get it out as soon as possible. Then he notified me. It still hadn’t gone out and he thinks it would be best to just cancel the order I told him you have had my money for well over a month. I have never received any product from you. You claim you were trying to make an effort, but you never did and then finally after I complained to him enough that he should overnight something to me with specific instructions that it gets delivered to my door he said he would and never did and then canceled the order. I still have not received a refund beware of this company. Their business practices are not legitimate.

It's the perfect gift for my grandchildren and me (of course). I'm always looking for something fun to get them instead of the same old stuff. Bingo, I found it.