Scribe Cycling Reviews 1,450

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their lightweight design, durability, and significant performance improvements. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the purchasing process. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly and well-packaged. However, some customers also noted occasional delays in delivery, which they attributed to supply chain issues or courier services rather than the company itself. A few people mentioned that their wheels arrived slightly out of true or that the packaging was damaged, though the products themselves were unharmed.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality and performance of the... See more

Quality

People report positive experiences with quality, highlighting that the wheels are well-engineered,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the excellent... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resist... See more

Rated 5 out of 5 stars

Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see. With supply chains all over the world effected, give these boys a chance to get... See more

Rated 5 out of 5 stars

There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with except... See more

Rated 5 out of 5 stars

Upgraded my stock wheels to the Alloy Gravel wheels. Due to their popularity there was a bit of a wait for my wheels, but was informed regularly throughout. The wheels themselves are top notch, su... See more


Company details

  1. Road Cycling
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

We are 100% rider-owned driven by our passion for the sport we love & since launching in 2019, we have built a skilled team with decades worth of cycling experience. We are open, transparent & we know the industry inside out. Featuring years of wind-tunnel testing, detailed in-house development, industry-leading crash replacement & warranty programmes, ALL hand-built upon a fierce ethos of independence with an underpinning philosophy of PASSION, INNOVATION & PROGRESSION. We have your back no matter how far you ride.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent

First 5 stars for the first order I made wrong and with the help of Scribe team I returned it.
Another 5 stars for Elan Superlight 40 disc. The wheels are very light and compared to the old wheels (with Al rims) the bike looks better, they are faster (at 30-40km/h), respond faster to accelerations and in terms of climbing the weight makes the difference.

January 22, 2026
Rated 5 out of 5 stars

These are my second pair of Scribe…

These are my second pair of Scribe wheel, the first pair is still in fantastic shape, I can certainly tell you the wheels are very strong, they hold up excellently on rough roads, and they are fast.
In addition, they stay true for a very long time, best wheels for the price by far.

January 16, 2026
Rated 5 out of 5 stars

30 months of ownership / still love my wheels / still great service

I've had my wheels for two and a half years and apart from tyre changes / disk swaps / cassettes replacement I've done nothing to them, not even looked at truing them.

Last week it started to not engage drive 100% of the time so I pulled the freehub apart, sorted it out but noticed the freehub had been scored by the cassette after over 1,000 hours of riding and three cassettes swaps.

Got on the chat with Scribe as I also wanted a part that I couldn't find on the website. A quick chat later and I had an email with a link to pay for all the bits I needed. Paid the bill and literally 30 mins afterwards there was a despatch notice in my inbox...

Ace wheels and fantastic service - it doesn't get any better than that :)

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Once more

Once more, Scribe impresses with excellent wheels and outstanding service. This team's reliability is commendable—I had a warranty repair done a few months back, and it was handled with ease and efficiency.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a pair of elan sl 40s

Bought a pair of elan sl 40s. Nice build. On a spin on the frame they seem very well balanced which you can feel on the road. They were 1318g with rim tape so a bit higher than claimed. I use 28mm conti GP 5000 and they come up quite bit which is ace. Very please so far!

December 23, 2025
Unprompted review
Scribe Cycling logo

Reply from Scribe Cycling

Hi Rob,

Thanks very much for leaving a review!

We're delighted to hear that you're enjoying the performance of your new Elan 40 SuperLight+ carbon road wheels!

We're very confident that our wheelsets offer the very best quality, performance and durability at these price points.

Regarding the minor weight discrepancy, the total wheelset weight that we provide on our website does not include the weight of the tubeless rim tape or the tubeless valves.

The listed weight is just for the wheelset itself, and this is standard practice within the bike wheel market.

We're also very pleased to hear that your Continental GP5000S TR 28mm tyres inflate to the width that you like.

The Elan SL+ wheels have a slightly wider internal width on the front rim (24mm up front and 21mm at the rear). This ensures that you'll enjoy excellent aerodynamics when running wider tyre widths and increased comfort when riding on rough/damaged roads.

We hope you continue to enjoy your wheels for many years to come, Rob, and as always, please get back in touch if you need any assistance or have any questions about our wheelsets.

Our email address is team@scribecycling.com or you can jump on a live chat with us.

Thanks again,

Dan M

Rated 5 out of 5 stars

Wheels are gorgeous

Wheels are gorgeous.
Had an issue fitting the cassette when they first arrived - but tech support was good.
Got it sorted

September 26, 2025
Scribe Cycling logo

Reply from Scribe Cycling

Hi Pat,

Thanks for taking some time out to leave a review.

It's great to hear you love how your new CORE SuperLight+ 50 Disc Carbon Wheelset looks.

We're confident that you'll love how they perform even more!

I'm sorry to hear that you encountered an issue when fitting your cassette.

It's extremely rare for any of our customers to experience component fitment issues, and I'm pleased to hear our technical support team were able to guide you on how to install your cassette.

As always, Pat, if you require any further assistance or have any questions about our wheelsets, please jump on a live chat or drop us an email at team@scribecycling.com

Thanks again,

Dan M

Rated 3 out of 5 stars

Good product & good value. Slow delivery

Good product & good value.
I asked about delivery times before I purchased the wheels & was let down unfortunately, wheels arrived after the event I wanted them for.

June 4, 2025
Scribe Cycling logo

Reply from Scribe Cycling

Hi Mark,

Thanks very much for taking the time to write a review.

We're delighted to hear that you're happy with the quality of your new Race Disc brake alloy wheelset.

I'm sorry to hear you feel disappointed with the delivery time. I can see that we hand-built and dispatched your wheels within 2 days of your order coming in back in June 2025.

We dispatched your wheels on a FedEx Express delivery service, which regularly delivers on a next-day basis within Ireland, but unfortunately this is not guaranteed. I can see your wheels were delivered within 2 working days.

I understand that you wanted your wheels for an event in the same week that you ordered them. However, since we hand-build all wheels to order (and it's not a process we like to rush), dispatch takes 1-3 working days.

I'm sure that you can also appreciate that we can have no control over FedEx's delivery times.

Hopefully, now that you've had a chance to ride with your wheels, you've been really enjoying them and the wheels themselves deserve a 5-star review!

If you ever need any assistance or have any questions about our wheels, Mark, please don't hesitate to jump on a live chat or drop us an email at team@scribecycling.com.

Thanks again,

Dan M

Rated 4 out of 5 stars

Issues with my order but Scribe gave me alternative solutions

I was very excited to get a wheelset from Scribe. Unfortunately, due to a stock issue and a quality defect, I was informed by Scribe that they could not fulfil my original order. I was quite disappointed, but the Scribe team went above and beyond to make it right. They even offered me a free upgrade; unfortunately, the wheel was not within my criteria and I ended up cancelling my order. Overall, I was quite impressed with Scribe—they seem passionate about their products and they really proved to me that they care about their customers. I would definitely consider them for a wheel upgrade in the future.

December 17, 2025
Unprompted review
Scribe Cycling logo

Reply from Scribe Cycling

Hi there,

Thanks very much for your feedback and kind words, we really appreciate this.

Once again, we're very sorry for the unexpected and extremely rare problem that we had with our last remaining stock of the wheelset that you ordered.

Please let me assure you that this issue is most unusual. All of our stock goes through rigorous QC checks by our manufacturing partners before the individual wheel components are shipped to us for hand assembly here in Belfast.

We have extremely strict QC standards ourselves too, and on this occasion, we found a very minor surface irregularity in one of our rims. We care about and respect our customers, and we take great pride in only dispatching hand-built wheelsets that are strong, durable, ready to ride and in perfect condition.

As you mentioned, this meant we had to offer you an alternative wheelset, but we totally understand that this alternative wasn't quite right for you this time.

We hope that we can get you rolling on a different set of our Scribe or BEST wheels in the future.

As always, if you need any further assistance or need to check anything about our wheels, please jump on a live chat or drop us an email at team@scribecycling.com

Thanks again,

Dan M

Rated 5 out of 5 stars

There was a delay greater than…

There was a delay greater than projected even for periods of high workload which was handled very professionally - communication wise and also in the effort to keep me happy as customer during the prolonged waiting time

December 9, 2025
Scribe Cycling logo

Reply from Scribe Cycling

Hi Werner,

Thanks for leaving a review and for your kind words!

I can see that you made your order during a Black Friday promotional period and that, due to extremely high demand, you had to wait longer than normal for your wheels to be hand-built and dispatched.

I'm pleased to hear that despite this delay, you were satisfied with our response and actions to resolve this as soon as possible.

We'd love to hear from you again after you've had a chance to ride with your wheels, Werner, as we're very confident they will deserve a 5-star review too!

Thanks again and as always, if you need any assistance or have any questions about our wheels, please jump on a live chat or drop us an email at team@scribecycling.com

Dan M

Rated 5 out of 5 stars

Excellent service

No less than five stars from me, top notch service. The quality of the products is second to none and customer service is excellent.

December 3, 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price, I bought the inception 50 for the wide rim, brass nipples and easy to replace j bend spokes, 32mm tyres popped on easily with a track pump, the hubs on these wheels are not at all noisy, my DT hubs are louder than these, took them out for a ride on a windy day, they are very stable in the wind, the only thing I would have liked is slightly longer tubeless valves as my track pump only just fitted but this could be my track pump, good performance for the price

December 8, 2025
Unprompted review

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