Seafancy 

I ordered swimwear a couple of years ago and was very pleased with product and service. I was surprised at the low rating but decided to go ahead and ordered swimwear at the end of September. Admittedly it is only when I enquired that I was told it was out of stock and would not be available for another month. When I asked for a refund, this was dealt with immediately. Cannot fault the company and will definitely use again in the future.

If only it was possible to give Zero stars!

The website seafancy.co.uk have a returns policy but look closely! You have to message them via Facebook Messenger to REQUEST a refund or exchange.

Red flags (in hindsight):

1) Payment location is Paris
2) Returns (according to them) is to the USA, which is NOT stated on their website.
3) When pressed, they will offer a 30% refund only, and if you are not happy they will BLOCK you on Messenger.
4) Customer service (email only) will not respond to your emails.

So I bought 2 swimsuits, a selected the size based on their size guide. 1 of the items was too big, so I contacted them via their email address on their website, and requested to return it for a refund. No response at all!

Then I contacted them via Facebook Messenger, and they eventually was offered a 30% refund because the return address is in the US, they said. I responded and informed them I wasn't happy with this. They did NOT provide a return address. When I tried to contact them again, they had blocked me.

So - avoid this company like the plague!
Their website and social media advertising looks very attractive, but the way they do business is unethical and illegal to say the least. They don't adhere to their own returns policy and are FRAUDSTERS!!

Check the other Seafancy accounts on trust pilot - awful customer service, returning anything is impossible.