seagull1963.com Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and craftsmanship of the watches, often highlighting their elegant design and precise mechanisms. The products are frequently described as beautiful, well-finished, and accurate, with many appreciating the vintage look and attention to detail. Reviewers also praise the customer service for being responsive, helpful, and professional, often resolving issues efficiently and providing clear communication. However, some people experienced issues with delivery times, with watches taking longer than expected to arrive or facing customs complications. A few customers also reported problems with product defects upon arrival, such as non-functioning parts or missing items, and a minority expressed dissatisfaction with slow or unhelpful customer service responses in these instances.

What people talk about most

Product

Customers had positive experiences with the product, praising its quality, finish, and overall design, with... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the finish,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast shipping, secure... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the high reactivity and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch was shipped as ordered and in beautiful condition. I love my Seagull 1963 and wear it every day. My only issue is that my watch runs 12 seconds per day fast. Unfortunately the regulator index... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the watch. i got the 40mm Lume watch and immediately loved the old school military design. They did a great job with the finish of the watch. Before buying it i he... See more

Company replied

Rated 5 out of 5 stars

I couldn't get the watch from Türkiye due to customs issues, but the Seagull 1963 customer team retrieved back the watch from the Istanbul customs office, booked it for me until my trip to Spain a mon... See more

Company replied

Rated 5 out of 5 stars

it was perfect , secure deliver , perfect answer , no problem is custom clearance . Excelent experience . i fully recomend Seagull. Dear Vicent you can be proud in Seagull. You are all excelent. It i... See more

Company replied


Company details

  1. Watch Store
  2. Watch Manufacturer

Written by the company

Official Seagull 1963 Store. We offer worldwide free shipping and 2 years of warranty!


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seagull 40 mm bronze

Very fast delivery with regular updates regarding the status. Watch is exactly as described and high quality. Small issue with the strap (holes not exactly in the right spot) resolved directly with a new one.

July 7, 2024
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Reply from seagull1963.com

Hello Mile!

Thank you so much for your positive review! We’re delighted to hear that you were pleased with our fast delivery and regular updates. It’s great to know that the watch met your expectations in terms of quality and description.

We apologize for the small issue with the strap, but we’re glad we could resolve it quickly by providing a new one. Your satisfaction is our top priority, and we’re always here to help with any concerns.

Thank you for choosing Seagull1963. We look forward to serving you again in the future!

Best regards,
The Seagull1963 Team

Rated 5 out of 5 stars

Great product

Great product, great value, excellent service.

July 4, 2024
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Reply from seagull1963.com

Thank you for your wonderful feedback! We're thrilled to hear that you are pleased with the product, value, and service.

Rated 5 out of 5 stars

Fantastic quality and value

Watch arrived promptly and in perfect condition. Fantastic time piece. It is a gift and I'm sure they'll be thrilled.

July 3, 2024
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Reply from seagull1963.com

Thank you for your kind words! We're delighted to hear that the watch arrived promptly and in perfect condition. We hope the recipient will be thrilled with their new timepiece!

Rated 5 out of 5 stars

Satisfied with the purchase and…

Satisfied with the purchase and after-sales service following a problem with the watch purchased. They were reactive and made an exchange for lack of possible repair.

June 5, 2024
Unprompted review
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Reply from seagull1963.com

Hello Jack!

Thank you for the kind feedback. Will be great to have you back!

Thank you!

Rated 5 out of 5 stars

Beautiful Watch and Excellent CS!

Received the 1963 Seagull 42mm within 3 days of placing the order! Super fast shipment, excellent customer service. The watch is beautiful!

May 27, 2024
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Reply from seagull1963.com

Hello!

Thank you for the kind words, and great to hear that you loved the watch and our services. We are always striving to offer the best experience, and its good to know we are on the right path.

Thank you!

Rated 5 out of 5 stars

I wanted a couple of new watches in my…

I wanted a couple of new watches in my collection, a bronze cased and a chronograph. With the 1963 Bronze I got both. Win Win! Excellent quality and a chunk of history to boot!

June 8, 2024
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Reply from seagull1963.com

Hello Steven,

Great to hear you love the Seagull watches! True pieces of history.

Enjoy the watch.

Thank you!

Rated 5 out of 5 stars

It all went perfectly.

It all went perfectly.

June 4, 2024
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Reply from seagull1963.com

Hello Asia,

Thank you for the feedback.

Great to hear it all went well for you. Enjoy the watch and will be great to have you back.

Thank you!

Rated 5 out of 5 stars

The watch is beautiful

The watch is beautiful. Very well made with a rich history, which means it has all the possible advantages of a watch for the collection of every true mechanical timepiece enthusiast. Instant delivery to Poland (24 hours). Support Vincent works perfectly. I highly recommend this store.

May 31, 2024
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Reply from seagull1963.com

Hello Ryszard,

Thank you for your honest and kind words. We are always striving to make the Seagull experience the best for our customers. Glad to hear you loved the watch.

Thank you!

Rated 5 out of 5 stars

lovely watch - great online shop

super super fast delivery, well packed and the product is exactly as advertised. this is cracking watch and the movement as seen through the display back is a beauty

May 26, 2024
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Reply from seagull1963.com

Hello Sean!

Thank you for your review. Great to hear you loved the service and moreover, the watch.

Have a good one!

Rated 5 out of 5 stars

Product made it in a timely manner and…

Product made it in a timely manner and looks great.

May 20, 2024
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Reply from seagull1963.com

Hello Aaron,

Thank you for your review. We are exited to hear that you loved the watch and had a great experience purchasing.

Thank you!

Rated 4 out of 5 stars

The sweepsecond hand and the minute hour hands are difficult to see against the white background.

I like the panda style dial. I do not like the 'white on white' of the hands. Somewhat difficult to read the time quickly or at all in dim light. These hands need CONTRAST.

May 19, 2024
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Reply from seagull1963.com

Thank you for your feedback. We’re glad you like the panda style dial. We understand your concerns about the visibility of the hands and will consider your suggestion for more contrast in future designs. If you need any assistance, please contact our customer service team.

Rated 5 out of 5 stars

On time delivery and good experience.

On time delivery and good experience. Authentication card was not found in the packing .

May 5, 2024
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Reply from seagull1963.com

Hello Husain,

Thank you for the review. Happy to hear you loved the watch.

We do keep a record of all watch sales with the date and which watch you bought. That’s why you as a client don’t have to worry about this the warranty card anymore.

Thank you!

Rated 5 out of 5 stars
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Reply from seagull1963.com

Greetings Adam!

We appreciate your feedback! It's wonderful to know that you're satisfied with your purchase.

Should you need any assistance, please don't hesitate to contact our support team.

Warm regards,
Vincent

Rated 5 out of 5 stars

It's a great watch for the value and so…

It's a great watch for the value and so nice to look at and work with. The movement is beautiful as well and keeps good time.

April 20, 2024
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Reply from seagull1963.com

Greetings Adler!

We appreciate your feedback! It's wonderful to know that you're satisfied with your purchase.

Should you need any assistance, please don't hesitate to contact our support team.

Warm regards,
Vincent

Rated 5 out of 5 stars

A great watch with an interesting history!

A great watch with an interesting history. The design is great and the timekeeping very accurate so far. It’s quickly becoming one of my favorite watches. Ordering was easy and fulfillment was fast. Overall, highly recommended!

April 16, 2024
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Reply from seagull1963.com

Thank you for your feedback!

Rated 5 out of 5 stars

Seagull 1963 38mm Lume edition

Beautiful watch, as pretty as in the photos on the site. Very good accuracy, quick delivery. I recommend.

April 4, 2024
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Reply from seagull1963.com

Hello! Thank you for sharing your feedback! Glad you liked the watch!

Rated 5 out of 5 stars

Bronze Seagull 1963 is a great vintage piece

Fast prompt delivery to Saudi Arabia. EUR480 plus chosen option of additional DHL cost. Watch arrived in good solid packaging, plus authentication QR code showing who, in the factory, built your watch. Lovely bronze case finish and good strap provided unlike the Steel Seagull 1963’s green nato and ill fitting leather strap. As a watch maker hobbyist, I immediately took the back off, and inspected the movement. Looked ok, but as I was in there, I cleaned & oiled the chrono module as it’s a known weakness of the ST1901 movement.

April 5, 2024
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Reply from seagull1963.com

Hello Mr David,

Thank you for your feedback! We are glad to hear that you are happy with your purchase.

Always feel free to reach out to our support team in case of anything.

Best regards,
Vincent

Rated 5 out of 5 stars

My inquiry was well answeredM by…

My inquiry was well answered by Vincent. Make me trust in rhis company. Once a positive answer I bought ir.

April 2, 2024
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Reply from seagull1963.com

Hello Tong,

We appreciate your feedback! I'm happy to learn that I answered your questions well.

Best regards,
Vincent

Rated 5 out of 5 stars

Great watch !!

Great watch !!! A lot of compliments from people that ask what’s the name of the brand.
Order in the website and receive 3 days later i think. Really fast delivered.
About the watch : I order with the moon face and I think is beautiful and precise.
Good work red star seagull.

February 29, 2024
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Reply from seagull1963.com

Thank you so so much for the kind words Johan. The moonphase edition Seagull 1963 is a great choice, no wonder you got so many compliments on it! Have an amazing day!

Kind regards

Vincent

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