seagull1963.com Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and craftsmanship of the watches, often highlighting their elegant design and precise mechanisms. The products are frequently described as beautiful, well-finished, and accurate, with many appreciating the vintage look and attention to detail. Reviewers also praise the customer service for being responsive, helpful, and professional, often resolving issues efficiently and providing clear communication. However, some people experienced issues with delivery times, with watches taking longer than expected to arrive or facing customs complications. A few customers also reported problems with product defects upon arrival, such as non-functioning parts or missing items, and a minority expressed dissatisfaction with slow or unhelpful customer service responses in these instances.

What people talk about most

Product

Customers had positive experiences with the product, praising its quality, finish, and overall design, with... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the finish,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast shipping, secure... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the high reactivity and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch was shipped as ordered and in beautiful condition. I love my Seagull 1963 and wear it every day. My only issue is that my watch runs 12 seconds per day fast. Unfortunately the regulator index... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the watch. i got the 40mm Lume watch and immediately loved the old school military design. They did a great job with the finish of the watch. Before buying it i he... See more

Company replied

Rated 5 out of 5 stars

I couldn't get the watch from Türkiye due to customs issues, but the Seagull 1963 customer team retrieved back the watch from the Istanbul customs office, booked it for me until my trip to Spain a mon... See more

Company replied

Rated 5 out of 5 stars

it was perfect , secure deliver , perfect answer , no problem is custom clearance . Excelent experience . i fully recomend Seagull. Dear Vicent you can be proud in Seagull. You are all excelent. It i... See more

Company replied


Company details

  1. Watch Store
  2. Watch Manufacturer

Written by the company

Official Seagull 1963 Store. We offer worldwide free shipping and 2 years of warranty!


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great watch and wonderful after-sales service

Bought the Seagull 1963 Legacy Edition - absolutely amazing! Plus they have superb after sales service, very responsive and super helpful!

August 6, 2025
Unprompted review
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Reply from seagull1963.com

Hello Liang,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Legacy Edition and that our team could provide the support you needed. ⌚️

Wishing you many happy moments with your watch!
— Vincent
Seagull 1963 Team

Rated 5 out of 5 stars

Beautifull watch!

I ordered the Legacy Edition and it is really a beautifull time piece. In addition, build quality is great and the movement runs pretty precise with +5 to -3.5 sec. per day.

August 1, 2025
Unprompted review
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Reply from seagull1963.com

Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your Legacy Edition and that the movement is keeping such excellent time.

Wishing you many years of enjoyment with your timepiece!
— Vincent
Seagull 1963 Team

Rated 5 out of 5 stars

Good watch, great customer service.

Bought one of their bronze watches which is a very good looking watch. Did however have some issues with the power reserve. Emailed them and after some back and forth I sent the watch back and they provided me with a brand new example that did not have any movement issues. So all in all I am very pleased with the experience and the way they handeled the defect and I am still enjoying this great watch every day.

August 2, 2024
Unprompted review
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Reply from seagull1963.com

Hello Jaap,

Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying your bronze watch and that the replacement resolved the issue.

We really appreciate your patience and kind words about our customer service, it means a lot to us. Enjoy wearing your watch every day!

— Vincent
Seagull 1963 Team

Rated 5 out of 5 stars

Great watches

Great watches, excellent value for money

July 3, 2025
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Reply from seagull1963.com

Hello Edward,

Thank you so much! We’re thrilled to hear you’re enjoying your watch and finding it a great value.

We really appreciate your support!

— Vincent
Seagull 1963 Team

Rated 1 out of 5 stars

Worst expérience I pay 399€ and never…

Worst expérience I pay 399€ and never receive my watch

July 3, 2025
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Reply from seagull1963.com

Hello Thomas,

Thank you for your review.

Upon checking, I can confirm that your order was flagged as potentially fraudulent by our system and was therefore cancelled and refunded. We also sent an email at the time with further details regarding this.

Our payment service provider maintains strict security protocols, and as a result, we are unable to fulfill orders deemed high-risk.

If you have any further questions or concerns, please don’t hesitate to reach out to our support team, we’re here to help.

Thank you again,
Vincent
Seagull1963.com Team

Rated 5 out of 5 stars

Jest got the bronze 40 mm lume edition…

Jest got the bronze 40 mm lume edition and I’m jest blown away by the quality.
The rose gold of the bronze and the cream dial is real classic combination, plus and the finishing on the case is excellent!!! Very happy with my new watch 😍

July 29, 2025
Unprompted review
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Reply from seagull1963.com

Hello Netanel,

We’re so happy to hear you’re enjoying your new Bronze 40 mm Lume Edition! The rose-gold tone of the bronze with the cream dial really is a timeless combination, and we’re thrilled it caught your eye. It’s wonderful to know the quality and finishing met your expectations.

Wishing you many years of enjoyment with your new timepiece!

Warm regards,
Vincent
Seagull 1963 Team

Rated 4 out of 5 stars

Nice and attractive fit

Nice and attractive fit. I wasn't a fan of the band. I changed to a different band before I wore the watch.

June 29, 2025
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Reply from seagull1963.com

Hello Martin,

Thank you for your kind words and for sharing your experience! We’re glad to hear you like the look and fit of your watch. Bands are such a personal choice, so we completely understand switching to one that suits your style perfectly.

We hope you enjoy your timepiece for years to come!

Warm regards,
Vincent
Seagull 1963 Team

Rated 5 out of 5 stars

Best Customer Service ever. Beautiful watch!

My order was torn, and the content was missing according to the courier service. I have instructed the courier service to return the package to Seagull and according to the latest update, my order has delivery exception i.e., being returned to Seagull. I purchased this item since I like the idea of having a nice and beautiful mechanical watch from Seagull for my birthday. I hope Seagull can help me on this, so that I can have it soon, despite my birthday had already passed, since I paid for the item, it's not cheap, and I even paid extra for what I believe for additional security and faster delivery.

Update 18/07/2025: Best Customer Service ever. Beautiful watch! Seagull has immediately sent me another unit and I have received it via expedited delivery. The watch itself is a marvel of beauty, heritage and engineering. Love it! Highly recommended!

June 15, 2025
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Reply from seagull1963.com

Hello Asrul,

Thank you for the review., So sad to hear that. Could you please email us so we can get a solution for you as soon as possible? This is definitely not supposed to happen and we will get to the bottom of it.

I will reach out as soon as possible.

Thank you!
Vincent

Rated 1 out of 5 stars

too many spam emails

too many spam emails. Tried to unsubscribe 5 times already.

June 14, 2025
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Reply from seagull1963.com

Hello Gordon,

Thank you for your feedback, and I’m truly sorry for the frustration caused.

We completely understand how annoying unwanted emails can be. I’ve personally taken steps to ensure your email is fully removed from our list, and you won’t receive any further communication from us.

If you continue to receive anything, please let us know right away and we’ll investigate further. Thank you again for your time and for helping us improve.

Warm regards,
Vincent
Seagull 1963 Team

Rated 5 out of 5 stars

Watch Travel case was a Great Suggestion

It was easy to find what I was looking for. Shipping was very fast, faster than mostthings I order online. I haven't used the watch case yet so it's haed to provide a valid experience but after a first pass the case looks good and easy to use.

June 30, 2025
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Reply from seagull1963.com

Thank you so much for your kind words and for taking the time to leave a review!

We’re really glad to hear the travel case arrived quickly and made a good first impression. When you do get a chance to use it, we hope it proves just as practical as it looks. Safe travels, and thank you again for choosing us!

Warm regards,
Vincent
Seagull1963.com

Rated 1 out of 5 stars

Buying this watch cost me more than its real price

Buying this watch cost me more than its real price, as you sent me size 38 at the beginning, and this is a mistake on your part and shows your lack of concern for the quality of your work, so I returned it to you to be replaced with size 40, and this cost me effort, time and money, as I paid customs costs, which is not a small amount, approximately 11 Kuwaiti dinars, added to the basic price of the watch.

June 7, 2025
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Reply from seagull1963.com

Hello Meshari,

My sincere apologies for the issue. Replacements usually should not be taxed. If this was the case, we will definitely take care of the cost. Please reach out to our support as soon as possible.

Thank you!
Vincent

Rated 5 out of 5 stars

Fast shipping and good watch.

Fast shipping and good watch.

June 5, 2025
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Reply from seagull1963.com

Hello Tada,

Thank you for your feedback. We will make sure we keep it that way, so delivery is always on time. :)

Vincent, Seagull1963.com

Rated 5 out of 5 stars

Great watch, great customer service.

Very happy with the watch, was a bit of a drunken purchase but Seagull1963 gave me the opportunity to cancel the order without and complaint but decided to carry on with the order, glad that I did. It’s my second Seagull1963 watch, I can see me buying another quite soon

June 30, 2025
Unprompted review
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Reply from seagull1963.com

Hey Paul,

Thank you for the kind words. Great to hear you did not regret the purchase after all. Will be glad to have you back. :)

– Vincent from the Seagull1963.com team

Rated 5 out of 5 stars

Great customer service

Great customer service, they went above and beyond with a small issue.

May 27, 2025
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Reply from seagull1963.com

Thank you so much for your kind words!
We’re really glad we could sort everything out for you, going the extra mile is what we’re here for.
If you ever need anything else, we’re just a message away!

– Vincent from the Seagull1963.com team

Rated 5 out of 5 stars

Time Capsule Unboxing Experience

Dhl delivery was lightning fast, and i loved the unboxing experience too. The dial’s sunray effect dances under the sun, and the vintage tin box is a charming bonus. You did it again Seagull! Thanks!

June 19, 2025
Unprompted review
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Reply from seagull1963.com

Thank you so much!

We’re thrilled to hear the watch and the unboxing brought you joy, that sunray dial truly is something special. The vintage tin box is our little nod to history 😊

Appreciate your support!

– Vincent from the Seagull1963.com team

Rated 4 out of 5 stars

Lost in mail, but solved, watch is cool

My Seagull watch got lost in the mail w DHL. Seagull's customer service helped find it and get it to me. If that hadn't worked, Seagull said they'd ship a new one. Either way, I got my watch, customer service was good, the experience and the watch are both great.

June 4, 2025
Unprompted review
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Reply from seagull1963.com

Thanks so much for your patience and kind words!

We’re really glad it all worked out in the end, and even happier to hear you’re enjoying the watch. Your trust means a lot to us!

– Vincent from the Seagull1963.com team

Rated 5 out of 5 stars

Quick delivery and I am love with the…

Quick delivery and I am love with the watch! The level of quality for a handwind Chronograph is amazing!

May 17, 2025
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Reply from seagull1963.com

Thank you so much for sharing this!

We absolutely love hearing how the Seagull 1963 fits seamlessly into both laid-back and formal looks — that’s the kind of versatility we aim for!

Enjoy every wind and wear!
— Vincent
Team Seagull1963.com

Rated 5 out of 5 stars

Great watches with great vintage style…

I love the vintage look of each of the watches. Yet they operate at extreme precision. They are well worth the price and are very stylish to wear. The straps coming with the watches are good quality also, still I purchased some more alternatives to be flexible.

May 17, 2025
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Reply from seagull1963.com

Hi Thomas,

Thank you so much for your kind words and for sharing your experience!

We’re thrilled to hear you’re enjoying the vintage charm and precision of the watches, that is exactly what we aim for. It’s also great to know you appreciated the quality of the straps.

We truly appreciate your support and hope your Seagull 1963 continues to bring you joy every time it’s on your wrist.

Warm regards,
Vincent, Team Seagull1963.com

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