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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or experienced substantial delays in delivery. People also highlighted issues with the products themselves, noting missing items or incorrect orders. Reviewers consistently found it difficult to contact the company, with emails going unanswered and phone lines being unavailable. Some people also mentioned that despite receiving apologies or promises of compensation for issues, these often did not materialize as expected.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Product

People report negative experiences with product. Many customers express disappointment, stating that money... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Customer communications

Customers consistently express frustration with the lack of communication. Many reviewers report being unable... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Customers frequently report extended... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I would like to start by saying that I have generally been a happy and satisfied customer of yours. However, I’m writing to express my disappointment with my most recent purchase made on the 25th... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. Vitamin and Supplements Store
  2. Food Processing Company
  3. Food Producer
  4. Herbal Medicine Store
  5. Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.1

Poor

TrustScore 2 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

1 month later and still haven’t received my order!

I just seen the below review of seamoss not being delivered I’m having the exact same problem.

Contacted after no delivery for over a week they told it was a delivery issue and it was being resent, now over 2 weeks from that I am still waiting for it.

Have sent 4 emails with no reply at all in the past week.

Have ordered from this company many times over the past few years and have never failed to deliver on time or provide this lack of customer service, looking like it’s the last time I do.

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

sea moss never been delivered

I ordered a sea moss gel several weeks ago, but nothing came. I contacted again to inform them that it hasn’t arrived. They sent me the order again but I never received a confirmation, neither a way to track my orde. I paid in full but nothing, still nothing ! I contacted sea moss uk many times but I never had an answer. It’s been too many weeks, and they have my product and my money.

May 10, 2023
Rated 1 out of 5 stars

Useless company

Useless company. Order not delivered, tracking system did not work and they do not reply to emails via the site or messages via social media. DO NOT USE THIS COMPANY

May 25, 2023
Unprompted review
Rated 3 out of 5 stars

Loving the product but unfortunately…

Loving the product but unfortunately Delivery was not great both times. First time parcel was left on doorstep. Special instructions not followed. Second time, numerous emails received to say delivery was delayed, then it was being delivered, then repeated. Contacted both supplier and delivery tracker, no reply received and then item was delivered very late evening when I was at home, door was not knocked, door bell not rang, item again left on my doorstep

May 14, 2023
Rated 5 out of 5 stars

Good stuff

Good stuff. Just made use if the buy 3 get 1 free deal.
Makes you feel great, really!

April 29, 2023
Rated 5 out of 5 stars

10/10

After trying this product for the last 6 months, I can say I absolutely love this product. I highly recommend to anyone, do not be put off by the gel, it is tasteless! It’s just the texture that you need to get used to - I suggest putting it in your smoothies/ coffee’s. I have not only felt improvements with my skin and hair, but I feel more energised and focused throughout the day. It has definitely helped with my fatigue and immune system.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

The best in the game!

The best in the game!! I have seen a dramatic difference in my hair, skin and immune system since using the Gold seamoss gel - you can mix in with coffee/ smoothies. The capsules are also amazing if you find that easier to take. It is now part of my daily routine and I recommend to everyone

May 18, 2023
Unprompted review
Rated 3 out of 5 stars

Not what it was.

The moss gel seems a lot more "watered down" nowadays. Less colour, smell, and consistency. You get the feeling that they've changed the mix ratio to make savings.

April 26, 2023

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