The automated order process didn’t work well at all but the human associate did a nice job. The element shipped very fast. It wasn’t packaged very well but I bent the attachment prongs back into shape... See more
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The two refrigerator water filters are automatically renewed for purchase and delivery every year with a friendly reminder. I would have given a 5 star if the price had not increased by about 14%, $11... See more
Researched parts needed on Sears Parts Direct, ordered, received. Tech states “ Electrical connections were loose, cleaned terminals and reconnected power. Old unit remains in place. Checked operati... See more
Not having to remember to order or when to order -> the recurring order removes any lapse(s) on my part. The part (fridge filter) always arrives w/ prior notice from Sears Parts team. Definitely sa... See more
Company details
Written by the company
Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert Support Sears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new. From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need. At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free. Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support. Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.
Contact info
5407 Trillium Blvd, Suite B120, 60179, Hoffman Estates, United States
- searspartsdirect.com
4.1
Great
503 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Shipped a dirty, used part.
Shipped me a dirty, nasty, and clearly used ice maker part. Who wants to put that in their nice freezer and make use of that ice? I can’t believe they didn’t even make a tiny effort to try to clean. It was covered in grime.
May 16, 2026
Unprompted review
Reliable and easy to use
It was great to find a site that offers genuine parts for a reasonable price. Shipping and delivery was fair, too. It was easy to find the part I needed for my very old but top performing dryer. No need for customer service, and I got it in under two days.
May 10, 2026
Unprompted review
Was surprised that sears was still…
Was surprised that sears was still available for parts.. my 20yrs old dryer they had all parts for it!! And price was reasonable prices.. fast shipping and parts fit!! Negative was a poor AI CHAT BOT. CUSTOMER SERVICE! hard to communicate with! And no human to transfer too!! But i made it . Sears was awesome!!
May 6, 2026
Unprompted review
If I could give zero stars I would
If I could give zero stars I would. Ordered a treadmill drive motor on March 6th, 2026. Delivery date was supposed to be March 13th, 2026. I have been waiting 7 weeks and I cannot get a delivery date. The call center in Southeast Asia is useless. The website still lists motors "In Stock". Do not by anything from Sears Parts Direct
April 29, 2026
Unprompted review
Back ordered parts but no refund
I was informed that parts are on back order with no delivery date. PartsDirect will not allow me to cancel the order nor get a refund.
April 27, 2026
Unprompted review
Feel like I'm getting no where
I placed an oven part order on 3/12/2026, estimated delivery 3/26/2026.
I still haven't received the part. Can't find the order with their online tool. Spoke with live customer service, was told I would receive a text and an email in next 72 hours.
That hasn't happened. Tried again today, AI chatbot told me I was going to get a text, didn't happen. Meanwhile I have already been billed on my credit card for the part
April 18, 2026
Unprompted review
Parts arrived on time and fit perfectly.
April 7, 2026
Unprompted review
The part was easy to find on line
The part was easy to find on line, just need the washers model #
Fits great and easy to install.
April 12, 2026
Unprompted review
The part came quickly and went on in…
The part came quickly and went on in about 1 minute, perfect fit.
April 10, 2026
Unprompted review
Got the part it worked good appreciate…
Got the part it worked good appreciate the sport and service. Thank you.
April 8, 2026
Unprompted review
Good thing I figured it out
It worked out, but... Part did not look like what I ordered... a complete feezer control panel. It worked, but it is actually a replacement for a part inside the control panel. I had to take apart the control panel to install the new part... not exactly easy as the plastic fittings almost broke trying to get the old part out. This part needs instructions included, and the product image needs to be changed. If you're ordering based on the current picture, that is not what you are getting.
April 9, 2026
Unprompted review
Everything worked as expected and dryer…
Everything worked as expected and dryer is running quiet and smooth...
Thank you for being you!
April 10, 2026
Unprompted review
Everything was perfect.
April 6, 2026
Unprompted review
All the parts I needed were available
All the parts I needed were available.
I was able check each part to assure the parts were compatible with my lawn tractor.
April 1, 2026
Unprompted review
Received my parts within 2 days
Received my parts within 2 days. No issues!
April 7, 2026
Unprompted review
The right part, fast
I ordered the part I needed at a competitive price, and it arrived promptly. I received the right part and was able to quickly get my washer back online. Very pleased.
April 6, 2026
Unprompted review
Tech found my part to a very old GE…
Tech found my part to a very old GE oven he really had to dig deep as well as reach out to another tech....but successful and oven works like new....Brady Bunch style GE oven very old but looks new they don't make them like that anymore cuz they last forever!
April 5, 2026
Unprompted review
Great service from start to receiving
Great service from start to receiving. I had to send back as it was not the problem.
use Sears, they are great.
Paul
April 10, 2026
Unprompted review
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