SEAT UK Reviews 288

Bought tickets and booked hotels. Got an email day before concert saying that seller is not sending tickets now. Absolutely gutted and too late to cancel hotel. Lots of people had similar experience. Will never use again

The seat dealers do not care about people. My son is disabled and got a mobility car. It broke down. It only needs a smalk part but it's taking forever its on order. In the meantime he has a car but it is big and is costing a fortune to run. When you pick a mobility car it is because it suits you and your needs. But seat dont care. If parts take that long to come dont buy one. Its the arona.

I got a brand new Seat Arona on Motability, the day after I collected it the locks seized, and it took 3 weeks to fix it. I contacted customer services by email, but they did not reply so I telephoned them, a week after I emailed I got an email telling me the customer service agent dealing with my complaint was busy, do they only have one agent? I doubt it. To compensate me for the stress and inconvenience they offered me a free service, this is useless to me as this is included in my lease and a brand new car should not require a service. I was offered a rental car but would have had to pay a £50 deposit, which was unacceptable when it was not my fault. I'm waiting to hear back from customer services when they have thought up more lies to tell me.11/7/24 I got a goodwill gesture of Sainsbury vouchers but I have had to return the car as it developed more electrical problems. Still, as I paid for a special coating I think I should be refunded the extra £150 I paid as it was not my fault that I had to return the car, I spoke to Umair Makda who promised me a full refund last week ago yet I am still waiting, he keeps telling me I'll receive a phone call tomorrow but tomorrow never comes, nor does the phone call, nor does the refund.

Poor and shocking service, never able to book car to be fixed, still under warranty and so many faults yet earliest time for an diagnostic test is 6-8 weeks with their advice don't drive it!!!! Thanks for a new car, Seat which can't be used.

Oh god I wish I read reviews 2 years ago before ordering new vehicle from Seat.I don’t I have ever seen such an awful customer service in my life. For 2 years I was back and forward with same issues in my car -thankfully after Motorvogue changed their manager they managed to fix them-2 years later! For 2 years I was made look that I am stupid and there is nothing wrong with my car,at one point I came to collect my vehicle with a off centre wheel -mechanic tried to convince me it was straight.Whenever I have contacted Seat-they pretend to care and then just come back to say “we wont compensate you as we approved some warranty to no cost to you” Bloody hell -vehicle is under warranty. Ombudsman is next step- enough is enough. This is first and last time I buy vehicle from them. I wish interest rate will go down so I can change vehicle. Honestly my advice-stay out of Seat-all they care is to sell you vehicle to you,they don’t care about customers at all!

Seat customer service is non-existent. More than happy to sell you a car but when anything needs rectifying under warranty there is silence from them. Been chasing for over two weeks to await warranty authorisation on two faults with Seat Ibiza and still no response. I and after sales manager at Seat Poole have both been chasing a resolution. I don't think Seat UK understand what the definition of customer service is. My advice is avoid if possible and purchase from a brand who do care about their customers.

JOHNSONS SEAT LIVERPOOL
I would highly recommend getting your car from this dealership, and I would also recommend Matthew Tierney very helpful and professional sales person. No complaints

Totally untrustworthy. We went to Hatfield SEAT to buy a car for our daughter. We agreed a deal with one of the sales staff which included a part exchange cost for our vehicle of £30K. we put down a deposit for £1000 and we were emailed confirmation of the agreed deal a few days later. 4 months later, on the afternoon before we were due to pick up our car, we were phoned by the sales director who simply stated that they could no longer honour the part ex figure as the market value of our car had gone down. I asked to see where it stated in the contract small print that they could do this. They sent the contract through and this is not covered at all! When I stated that Hatfield SEAT were clearly in breach of contract they simply stated again that they would not honour the part ex figure that we had previously agreed and stated that they would only be willing to offer £8,000 less than we had agreed in writing. We ended up buying a car from a different manufacturer. I complained to SEAT UK detailing our experience and they stated that while sympathetic to our situation, they could not influence the dealership's decision on this matter. If you want to buy a car from an honest dealership who's word you can trust, do not bother buying from Hatfield SEAT. Truly disgraceful with no morals whatsoever. I will never buy a SEAT again.

Stoke Seat

Visited Stoke Seat originally 05.03.24 and ordered a brand new Seat Ibiza with the help of Tendai Mutanda. Car salesman everyone normally dreads to speak with. What can I say he was perfect start to finish. I collected my new car on 26.03.24 and couldn’t be happier with my choice or service he has given from start to finish and even the aftercare so far!

Thank you!

Seat insurance is the most absurd and ridiculous insurance company I have ever come across. Voided my policy due to my son changing vehicle ownership to my name and taking a policy out as I’m the owner which is never a problem and never has been before. To make matters worse the lady on the phone would not listen to anything at all

Do not BUY a service agreement with seat as it’s non refundable even if you sell the car and buy another Seat. The service you receive from their dealerships is shocking! No chance of getting a hire car! A week to download some software, I could write a long list…….

I had some smart repairs carried out to my SEAT Leon FR, purchased new from Marshalls SEAT, Braintree, under a cosmetic repair insurance policy I purchased with the vehicle.
Unfortunately, the repair guy from DMV Smart Repair Solutions (Marshalls SEAT official repairer) refused to finish the stone chip repairs on the front bumper and DMV would not offer any guarantee on the work carried out because they said the original factory lacquer coat had not been applied correctly causing significant areas of the lacquer coat to delaminate.
I have complained directly to Marshalls SEAT Braintree and to SEAT UK through their recognized complaints procedure via VOLKSWAGEN FINANCIAL SERVICES. Marshalls will now not return my calls and SEAT UK just keep kicking my complaint into the long grass.
Currently, as neither is accepting any responsibility, I’m now having to take my complaint to the Financial Ombudsman.
Very poor and unacceptable performance SEAT UK.

If I could I would give them -10 for customer service the best way to explain is the right and hand doesn't know what the left hand is doing and they need to get this sorted because they will loss customers

They admitted there was an issue with our Seat Arona stereo system that took well over 3 minutes to turn on! Still under manufacture’s warranty at time of complaint, they wouldn’t fix it as “there’s no fault codes in the system”
The best they could do was 50% contribution of a £2330 bill.. absolutely disgusting!!!
I will not be buying another Seat ever!!

Absolutely devastated!!!!

I can't believe i'm having to write this review.
We travelled to Ipswich to purchase an Approved Used Seat (with Warranty) for our 21 year old daughter. We were contacted by the dealership, before we'd even managed to return home (1hr 45min away) asking us to return the vehicle. They'd sold the car with a complete MOT, issued the certificate but hadn't completed the work, allowing her to drive with major faults that deemed the car unsafe.

Fast forward less than 6-months, and the car had to be taken into a different Seat dealership, due to strange vibrations from the underside of the vehicle. The technician report and a quote for over £2000 of remedial repairs is as follows:

- Battery tray and fastener required (accident damage) £144

- Exhaust heat shield damaged / insecure - spring washers missing (bottle caps, yes bottle caps fitted instead £67.80

- Pipe on air filter housing insecure £56.15

- Clip securing washer pipe to pump missing -secured with a cable tie!!! £94.20

- NSF Fog lamp grill insecure - accident damage £269.40

- NSF Air duct behind front bumper missing - accident damage £186.00

- Radiator Damage - accident damage £619.08

- Coolant leak between engine temperature regulation module GX33 & Water Pump housing £593.40

- Suggest all 4-wheel alignment to be carried out

Total - £2,112.29

How dare you sell an approved used car in this state, and allow my daughter to drive it on the road??

Did you know the vehicle had been in an accident, but sold it to us regardless???

My third SEAT. These cars are really brilliant. Performance, comfort and reliability.
I'd like to take this opportunity to thank and recommend Aaron Williamson at The Point, North Wales for his care, sound advice and efficiency in dealing with us. His caring attitude and professionalism is really reassuring when choosing a new vehicle. Heartily thank Aaron for helping us with our most recent acquisition.

I picked up my new car last week and I was very impressed with the care and information given to us by Andy your Motability expert. It is a great car.
Many Thanks,
Rod.

I contacted customers services. It was clearly a computer that I was talking to and was unable to help with a simple query.

Sorry I have put 1 star on . I won't allow me to go any further .
Well I found out today that Cupra customer service are just as bad as the dealers .
Waited again all day for a call which was promised for yesterday or today then I called them only to be told I was booked in for a call 24 hours later total joke . To add insult to injury. The customer service agent said she would go and find out if I had any update on my case I had to put up with the worst waiting music . Then she put the phone down on me. Was it coincidence as it was by now 17.20 and they close at 17.30.

Since Cupra UK don’t have a page (unsurprising really as not a lot of it would be positive).

The vehicle went in for a software update on the 31st July 23 which failed resulting in the loss of all sound from the vehicle, loss of parking sensors, loss of SOS capability, loss of voice capability, intermittent faults with Android Auto / Apple Car Play among further possible unknown faults.
Cupra Norwich attempted several reinstallations but I was advised into returning the courtesy car and collecting the vehicle and rebooking once they had confidence in their update procedure, at this time I was not told of the fact I had lost sound etc.

I raised a complaint with Cupra UK (Customer Service) as I was advised to do so by the dealer and requested a different service provider and I was assigned to Cupra Peterborough. They were quite helpful and initially inspected the vehicle advising a replacement control module needed to be ordered but they could not provide a lead time, suggesting potentially 6 weeks+.
I requested Cupra UK expedite this order and eventually was advised the part would arrive Saturday 14th October so I scheduled my vehicle with the dealer dropping it off 16th October (the dealer is roughly 40-60 mins away). I was then advised hours after dropping my vehicle off the part was going to arrive on the 26th and did I wish to collect and drop off again (no apology).
This was unfortunate as I was due to go on Holiday the following week so the choice was made to leave the vehicle with the dealer and I was forced to make alternative travel arrangements to get to the airport (no courtesy car).
I was advised on the 25th October that the part may not arrive as “SEAT Parts have been a bit temperamental recently”. Upon the 26th October I was advised the part had not arrived but was still showing an ETA of the 26th so may still turn up. On 27th October I was advised the part had again not arrived and the ETA updated to “no ETA of arrival”.
I spoke with the dealer (Cupra Peterborough) and Cupra UK Customer Support who both advised me they were chasing for an update on the part status. Customer Support advised a request had been placed with the factory but that he didn’t want to inundate the factory with requests so the process for Cupra UK would be to place the request, wait a few days for a response and if no response place the request again.
The part finally arrived only to find out there was a second control module that had failed and also needed replacement, back to "No ETA available" and an unclear repair timeline.

Honestly I have no idea how a company functions on a system where no ETAs can be provided and for parts that are 'confirmed' but essentially mean nothing and the part turns up whenever the parts department feel like it.
I have a Wife who is 8 months pregnant and utterly distraught, stress we do not need.

As of 07 Dec 23 (129 Days) I am still unable to use the majority of my vehicle. The vehicle is now undriveable and I am in a lower spec courtesy car until the 2nd module can be delivered.

Upon trying to contact Customer Service for an update, for the past 2 days I've been unable to get through via Phone due to an automated message stating "all customer service agents are unavailable" and then the call ending.