very good communication skill. price was very good. quality was good
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The saleswoman was very attentive and intuitive. She listened to what we were looking for (kid- and stain-resistant fabric) and showed us models which could use that fabric. When I looked hesitant a... See more
Company replied
Very friendly and helpful staff!
Company replied
It was overall good experience for us, so far we have not recieved the sofa but the behaviour at store was very good
Company replied
Company details
Written by the company
Seats and Sofas ist Ihr Spezialist für Sitzmöbel. Durch die Giant Take Away-Formel ist es möglich, Sofas, Ecksofas & Loungesofas und Sessel zu einem günstigen Preis direkt ab Lager zu liefern. Unsere Kollektion wird ständig an die neuesten Trends angepasst und ist in einer Vielzahl von Bezugsarten und Farben erhältlich. Wir sind sehr an Ihren Bewertungen interessiert und offen für Ihre Beschwerden, damit wir uns ständig weiter verbessern können.
Contact info
Maria-Probst-Straße 17, 80939, München, Bayern, Germany
- 8937003885
3.5
Average
313 reviews
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very good communication skill
very good communication skill. price was very good. quality was good
October 13, 2025
Reply from Seats and Sofas - München
Hallo Herr Ansari,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit unserer Kommunikation, den Preisen und der Qualität Ihres Sofas zufrieden sind. Ihre Zufriedenheit ist unser größtes Ziel und wir hoffen, Sie bald wieder bei Seats and Sofas begrüßen zu dürfen.
Mit freundlichen Grüßen,
Seats and Sofas
No matter what you do, don't go to this store
No matter what you do, don't you ever buy from this store. They are bunch of charlatans. They talk too muvch and promise you the whole world but do not deliver. They have my money for over 7 months but do not deliver my furniture. Every time I call to follow up they give me next month, next month, next month.
It is the worst experince of my life to purchase anything in ithe world. Please, if you need furniture, go somewhere else, where you can count on their promise and get you furniture.
September 29, 2025
Unprompted review
Reply from Seats and Sofas - München
Hello Goli,
we are very sorry to hear about your disappointing experience. We completely understand your frustration regarding the repeated delays and unfulfilled promises. This is not the level of service we want to provide, and we would like to look into your case as a priority. Could you please send us your contact details and order number to customerservice@seatsandsofas.de
so that we can assist you directly?
Kind regards,
Seats and Sofas
Disappointing sofa quality
I am writing to express my disappointment regarding the handling of a warranty claim for our sofa, which is still under the valid warranty period.
Initially, the defect was wrongly rejected on the basis that the sofa was not under warranty. After providing the necessary proof that the warranty is still active, the claim was again dismissed—this time stating that the damage is not covered under warranty. This inconsistent and dismissive handling of the issue is both frustrating and unacceptable.
While I appreciate the efforts of some supportive customer service representatives, the overall experience has been deeply disappointing. As a result, I can confidently say that I will not be purchasing from Seats and Sofas in Munich again, nor would I recommend your company to others.
I hope you take this feedback seriously and work towards improving your after-sales support and warranty handling process.
May 25, 2025
Unprompted review
Reply from Seats and Sofas - München
Hallo Naveen,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so ausführlich mit uns zu teilen. Es tut uns sehr leid zu hören, dass Sie mit der Abwicklung Ihres Garantieanliegens unzufrieden sind und dass die Kommunikation dabei nicht konsistent war. Dies entspricht selbstverständlich nicht unserem Anspruch an Service und Kundenorientierung. Wir nehmen Ihr Feedback ernst und möchten den Vorfall genau prüfen, um eine Lösung zu finden. Bitte senden Sie uns hierfür Ihre Kontaktdaten und alle relevanten Informationen an customerservice@seatsandsofas.de, damit wir uns schnellstmöglich darum kümmern können.
Mit freundlichen Grüßen,
Seats and Sofas
It‘s almost 4 months and there is no…
It‘s almost 4 months and there is no action at all. They are not polite at all.. want my money back . Life‘s biggest mistake to purchase sofa from this worst site..
June 3, 2024
Unprompted review
Reply from Seats and Sofas - München
Dear Arti,
Thank you for your feedback. We are very sorry to hear that you had such a negative experience. We sincerely apologise for the inconvenience and delay. Please send us your contact details and a detailed description of the incident to the WhatsApp number +49 1525 8957246 so that we can find a solution and help you further.
With kind regards,
Seats and Sofas
Very friendly and helpful staff!
April 2, 2023
Reply from Seats and Sofas - München
Dear Sunel,
Thank you for your feedback. We are pleased that you speak positively about our employees!
With kind regards,
Seats and Sofas
Attentive and complete service
The saleswoman was very attentive and intuitive. She listened to what we were looking for (kid- and stain-resistant fabric) and showed us models which could use that fabric. When I looked hesitant about the couch my husband had selected, she gave us an offer on a different couch so that the one I wanted fit into our price range. I only take away 1 star because she was a bit misleading about the fabric we chose (it was synthetic leather, but she asked us to smell how it smelled like leather which was a bit misleading)
November 19, 2022
Reply from Seats and Sofas - München
Hallo,
Vielen Dank für Ihre positiven und lobenden Worte. Das hören wir gerne!
Not bad
It was overall good experience for us, so far we have not recieved the sofa but the behaviour at store was very good
July 25, 2022
Reply from Seats and Sofas - München
Lieber Kumar,
Wir finden es toll, dass Sie diese Bewertung geschrieben haben. Es ist sehr schön zu lesen, dass Sie mit Ihrem neuen Kauf zufrieden sind.
Wir würden gerne Ihr Sofa in Aktion sehen! Können Sie bitte ein Bild auf Social Media mit dem Hashtag #SeatsBeiIhremZuHause in der Beschreibung posten?
Mit freundlichen Grüßen,
Jessica - Seats and Sofas
Super Personal.
December 30, 2021
Reply from Seats and Sofas - München
Dear mr/mrs,
Thank your for the positive review.
With kind regards,
Sylvia - Seats and Sofas
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