Seats and Sofas - Mijdrecht Reviews 

Good impression and discussion

The showroom had good collection and colleague were friendly to explain everything

The purchase experience was good, and the staff were helpful throughout. The product we received had some issues, and the service team contacted us and said they would pick it up for repair. We are still waiting for the pickup, with an estimated turnaround time of 8–14 weeks.

The staff were incredibly friendly! I was helped in a very professional and helpful way. I needed some advice regarding a particular fabric, and they gave me excellent recommendations. Truly great service! It’s a shame I can’t give more than 5 stars. Definitely highly recommended! ⭐⭐⭐⭐⭐

The guy who sold us the sofa was doing a great job!

Pathetic customer service. The salesperson who sold he sofa to us was warm and helpful and (verbally) promised us delivery within 4-6 weeks. However, its been 10 weeks waiting for the sofa and I walk into the Mijdrecht store to ask the status of our order & I get "Lady, I can't do anything for you" from "The Store Manager". Appalling that "managers" need to be trained to respect paying customers.
I call their Customer Service & they say the exact same thing - we do not know where your sofa is. Then why have a Customer Service?
Hoping this serves as a warning to potential customers!

Martin is nice peson ro talk and explain everything

Martin is really kind person and helpful.

He helped me choose my couch and he was so patient with me.

Success Brother.

They are kind, good advice, friendly and help me in choosing the good sofa that fit in my house

Diederik is very good and helped us with all our queries and guided us through to pick the perfect couch for our place. We really like the services and he is very sweet. 10 out of 10

It was really nice visiting this store. Dierik ,had helped us alot in buying the sofa pf pur choice . Thank you so much !

It was good experience they gave us a lot insights

Great service and very friendly personnel (Saad)! Nice sofas!
10772263

We really love the way Diederik was explained in details and answers all our questions and convincing us to choose the best sofa. Diederik helped us to customize and arrange the as per our requirements. Overall we are happy customers. Kudos and appreciation to Diederik to make us comfortable and I will recommend my friends Diederik

Exceptional service by Diedrik at Mijdrecht store. Plenty of options to choose from.

I have a complaint. I brought the sofa from seats and sofa mijdrecth shop.

I paid for the new sofa in full and you delivered me the exact showroom model that I saw . The delivery guy also mentioned me that it’s a showroom model. Also the young salesman in the shop told that you don’t have the new in white but the elder salesman mentioned to us that will get a new one.

Attached are the pictures of the same.

As I cannot comment on the seats and sofa response, I am writing here:
I went to seats and sofas mijdrecht yesterday evening and the point of contact in the shop and salesman accepted that the employee did fraud and send me the old and dirty showroom model to my house.

They also accepted in front of my Dutch friend ( I took him for fill the language gap) that a solution will be provided asap. Also the existing showroom model was out of there and placed in my house. They took all my details but no response. I also raised complaint and sent the email to midrecht and customer service

Because they put time for you and they are friendly and help you with information about the price and sofa i chose

We went to check Sofa in this shop, after checking model which is called Argentina, the initial price quoted was 6400 eur , which was out of our budget and vey expensive for sofa. The salesman asked us our budget to which I mentioned around 4000 Eur, so he said he will talk to his supervisor and see if he can get us discount. After 5 mins , he said his boss agreed and offered 4000 Eur for Sofa. We were new in NL and in middle of move, we didn't think much and bought the sofa.
The sofa was delivered within agreed time (6 weeks). however we noticed the finishing of the sofa is not clean and fabric is having folds and is loose. I wrote an email to customer care and I got below response.

"We would like to point out that the upholstery on a new piece of furniture is tight and stiff. With use, the upholstery becomes more supple, depending on the elasticity of the material, which has a softening effect on comfort. This elasticity will also cause casual wrinkling. This wrinkling varies per upholstery material (fabric and leather type), even per leather skin and seat width. With softer fillings, this casual wrinkling will be more present than with harder fillings. An important property of the filling, springs and upholstery is that the initial hardness decreases by approximately 10% to 15% in the first few months.

After this initial period of use, also known as the settling-in period, the comfort level is optimal. You should allow 3 to 4 months for this.

This is the seating comfort you can count on for years to come. To create a softer comfort immediately upon use of seat cushions made of polyurethane foam or cold foam, you can gently push your knee into the seat cushions a few times.

It is important that you load all seats evenly during this settling-in period, to ensure the guarantee on the fillings. All seating furniture must be used for several months to experience optimum seating comfort. Cushions adapt to body weight and can form themselves to it. The support of the seat also becomes more flexible as the seating furniture is loaded more often and can therefore lose some of its firmness.

This is a normal and natural process and not a fault of or in the product.

If, despite the above information, you believe that your report falls outside the usual margins, we would like to hear from you and we will immediately start working on dealing with your problem as quickly as possible.
We would like to point out that if your report does not concern a production error, any costs incurred will be charged to you."

After an year, I wrote another email which went unanswered , after following up again , they asked us to bring sofa on a specific date to the branch. Now, its our responsibility to carry a 7 seater sofa and bring it back . The customer service wants to make it difficult for people if there are any problems .

After 1.5 years of usage we are noticing the seats are softer and sagging on the side that are used more.

Overall the quality of product and service is below mediocre. Avoid this shop and look elsewhere to buy furniture

I had a request to reduce the size of right arm of Sofa within 2days of my order, that was handle very swiftly by the @seats and sofas. However, while checking revised order copy, I observed that the original price of individual components were inflated to match the earlier order price. I was taken by surprise as I was expecting reduction in the price. I sent few emails but no response so far. I called the shop and agent informed me the change in size will have 15-20 eur impact on the total prize. What if I have increased the size, will Seat and Sofas will charge me only 15-20eur extras? Sure, not. It will be 300-400eurs. So why not give benefits to the customer when they get the size reduced compared to the order one. I am still waiting for the official email response from Seats and Sofas but almost 3 weeks passed no response
Hence, I have to write the experience in the public forum. Hope I will be informed in the coming days with transparent pricings.

We saw a deal on Instagram advertisement and visited the store which has many wide range of options. We had a fantastic experience with Cindy! She was incredibly knowledgeable and patient as she walk us through all the options for sofas. She really listened to what we were looking for and suggested us the right one. Highly recommend the store.

VERY BAD experience with my purchase in Seatsandsofas megastore. Bought the furniture from Mijdrecht megastore by last week of March 2024.
One of the furniture leg got broken within two weeks and after contacting the megastore got to know that they dont have logistics and we have to take care of the transportation costs of the sofa to the megastore so as to get it fixed . Once they fixed ( after around 6 weeks of waiting time ) , I brought the sofa back.

And then within ten days its broken again. And when I get in touch with the customer service ( after several follow ups), they ask me again to go through the same waiting time to get it fixed. I don't want to go through the same again.
Its really tiring and time consuming. I have already raised multiple complaints and responses from the service remains the same that I bring the sofa for repair and get that fixed.
This is not what I expected when I made the purchase . As a first time buyer of Sofa , total disappointment with the purchase