Seattle Pottery Supply Reviews 1,965

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including glazes and clay, and appreciate the wide selection available. Many highlight the excellent customer service, noting the staff's helpfulness, knowledge, and friendly demeanor. The ordering process is frequently described as easy and user-friendly, with many consumers satisfied with the prompt and efficient delivery service. However, some customers experienced issues with delivery times, finding that orders sometimes took longer than expected to arrive. A few also mentioned concerns about shipping costs, particularly for lighter items, and a small number reported receiving products that were not in optimal condition, such as hard clay or a leaky underglaze.

What people talk about most

Product

Consumers find product to be positive. Many reviewers express satisfaction with the quality and selection of... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the quality of glazes, clay,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into... See more


Company details

  1. Ceramic Manufacturer
  2. Pottery Manufacturer
  3. Pottery Store

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The clay is always top quality

The clay is always top quality. Ordering is easy with prompt delivery. Wouldn't buy clay anywhere else.

June 30, 2025
Seattle Pottery Supply logo

Reply from Seattle Pottery Supply

We love having you as a customer! Thanks for shopping with us.

Rated 5 out of 5 stars

Quick shipping

Quick shipping. Excited to use my new clay.

June 28, 2025
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Reply from Seattle Pottery Supply

We ship as fast as we can! Enjoy that new clay!

Rated 5 out of 5 stars

Attention to detail

Attention to detail, quick to offer feedback delivery expectations, and always delivering the product requested!
Thank you guys and gals of Seattle Pottery, supply!

June 26, 2025
Seattle Pottery Supply logo

Reply from Seattle Pottery Supply

You are very welcome. Thank you for being a customer!

Rated 5 out of 5 stars

Quick and convenient

Decent price for four 12# chubs of clay plus free shipping, and the order was processed very quickly. I don’t live near a pottery supply so this was fast and convenient.

July 2, 2025
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Reply from Seattle Pottery Supply

Glad you are enjoying the sample kits that we produce. We have some new ones in the work so keep your eyes out for them.

Rated 1 out of 5 stars

Ordered and paid for product not delivered…

I Ordered and paid for some mason stain. A few days later, I got an email that the stuff had been shipped. Its been over week now and I still don't have it.

June 27, 2025
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Reply from Seattle Pottery Supply

Hey there Robert,

We shipped that package out the day after you ordered it. Our tracking information said that it was delivered on the 7th to a parcel locker. We assume the 4th of July must have delayed your shipment. If you haven't received this item please give us a call.

Rated 4 out of 5 stars

Better containers would be great hard…

Better containers would be great hard to open glaze containers that you make up

June 26, 2025
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Reply from Seattle Pottery Supply

Hey there Joy,

Our shipping team tries to go above and beyond to make sure those glazes don't leak in transit. We will talk to them to see if they can make it easier to open once it gets to you.

Rated 3 out of 5 stars

I love the mystery clay!

I love the mystery clay!! However when I order several boxes, I just wish they came a little different. Also it would help if it came with a little instruction on the firing temps.

May 29, 2025
Rated 5 out of 5 stars

Seattle Pottery is a Great Ceramic Supply Store

I went to visit Seattle Pottery Supply for the first time in person a few months back. The folks working there were knowledgable and friendly. The store had everything and more that I needed for throwing and glazing. I've always ordered on line as I did on 5/29/25. The order was exactly as ordered and arrived quickly. Thank you, MD

May 29, 2025
Rated 5 out of 5 stars

Awaji Porcelain with Fine Grog

Edit: I meant to leave this review on the clay I had purchased.
I rated this clay 5 stars, even though it's not my favorite! This clay is the first porcelain I've tried, and in terms of throwing, its plasticity is what I expected! What I did not expect was the fine grog in the clay. I have sensitive hands and use grog-less clay; I had always heard how smooth and cream cheese like porcelain was, so I was surprised (and a little disappointed) when I discovered this clay contained grog, even though it is fine! If you don't mind fine grog, this would be a great porcelain to try!

March 30, 2025

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