Secondcashmere Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both their products and repair services, often noting that items look new or even better after restoration. Many appreciate the excellent value for money, finding prices reasonable for such high-quality cashmere and expert craftsmanship. The staff's professionalism, helpfulness, and friendly communication are frequently highlighted, contributing to a truly personal and efficient service. Consumers are particularly impressed with the invisible repairs and the attention to detail, making it difficult to spot where work has been done. The company's commitment to sustainability and eco-friendly practices also resonates positively with many.

What people talk about most

Product

Users describe positive interactions with product, consistently expressing delight with the quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship and materials.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being friendly, helpful, and... See more

Price

People report positive experiences with price. Customers are impressed with the affordability, finding real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cashmere sweater was wearing thin at the elbows and a small hole had appeared in one place. I opted to have the elbows repaired rather than have patches. The result was astounding. Even on close in... See more

Company replied

Rated 5 out of 5 stars

I had a mix of repair types I wanted on my jumper and the attention to deal was amazing! I asked for invisible stitching in some areas - and if hadn’t had photos of the holes couldn’t have found them!... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how beautifully you have restored my favourite (old) Brora cashmere cardigans! They look new again! In addition both repairs are securely sewn yet invisible. In my opinion the se... See more

Company replied

Rated 5 out of 5 stars

Lovely all round. From the gorgeous quality, fun style, and personal craftsmanship of mending, secondcashmere are wonderful. Very affordable for secondhand cashmere that has been repurposed for re... See more

Company replied


Company details

  1. Second Hand Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store

Written by the company

Second Cashmere is a place to shop for unique reclaimed, refurbished and reworked cashmere. We’re guided by one simple truth: the rate at which we currently consume just isn’t sustainable. Fast fashion is a major contributor to global warming, loss of habitat, and unethical working conditions around the world and things just can’t continue as they are. Fortunately, there are many ways in which we, as consumers, businesses and communities, can turn this around. One of those ways, our way, involves a shift from sourcing resources from the natural world to waste. We offer an alternative to mass-produced cashmere by reinventing waste cashmere destined for recycling and landfill, to create reclaimed cashmere yarns, original designs and restored cashmere knitwear collections from celebrated brands. Desirable design, deliberate choices. The way we see it, both are possible. So with care and creativity, we want to spearhead a new way to make sustainable, luxury shopping possible. All our collections are 100% cashmere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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Rated 5 out of 5 stars

Super, highly recommend!

Honestly could not have been more delighted to have discovered Second Cashmere. Not only do they have real bargains on their For Sale pages, but the real treasure is the fact that they can repair beloved jumpers. I sent two, possibly my absolute favourite two, jumpers and both have come back with perfect repairs. On one of them I couldn’t even see where they had done the repair, it was SO good! Super highly recommend!

February 5, 2026
Unprompted review
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Reply from Secondcashmere

Thank you for such a lovely review! It was a pleasure to repair your pieces and we're so happy that you can keep wearing them now that they're mended. Thank you for trusting us with them.

Rated 5 out of 5 stars

Excellent repair and service

My cashmere sweater was wearing thin at the elbows and a small hole had appeared in one place. I opted to have the elbows repaired rather than have patches. The result was astounding. Even on close inspection the darning was barely visible, it blended into the garment so closely. Lotti and Emily are so helpful, nice to deal with and customer focused. It would be difficult to find such quality of repair at so reasonable a cost elsewhere.

January 27, 2026
Unprompted review
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Reply from Secondcashmere

Thank you for such a wonderful review. Your cashmere was a pleasure to repair, you've looked after it so well. We hope you get lots more wear from it. Thanks for trusting us with your repairs and for your kind feedback, really lovely to read.

Rated 5 out of 5 stars

Ethically bought cashmere, made well

I wouldn't buy first hand cashmere due to animal ethics; but I was so pleased with the structure and shape of the snood from SC, and the softness. As a gift it went down well so would buy from them again considering John Lewis sells ones for £75 (£25 more) and they're pretty similar.

December 4, 2025
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Reply from Secondcashmere

Thank you for the great review! We're so pleased that the snood went down well for Christmas too! Have a great festive break.

Rated 5 out of 5 stars

Absolutely immaculate cashmere jumper…

Absolutely immaculate cashmere jumper for such a fantastic price.

Promptly posted upon purchase and beautifully packaged with love and care.

Will I buy from Second Cashmere again?

Absolutely.

December 1, 2025
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Reply from Secondcashmere

Thank you for such a wonderful review, much appreciated. We're so pleased to know that you're happy with your cashmere from us!

Rated 5 out of 5 stars

This was my first experience with the…

This was my first experience with the company, and I couldn't be happier. Lotti was incredibly supportive.

December 19, 2025
Unprompted review
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Reply from Secondcashmere

Thank you for the lovely review, so glad we could be of help!

Rated 5 out of 5 stars

Lovely cardigan

Lovely cardigan, good quality, excellent service.

October 17, 2025
Secondcashmere logo

Reply from Secondcashmere

Thank you for the lovely review. We hope it get lots of wear over the coming months!

Rated 5 out of 5 stars

Great service and communication

Great service and communication - very happy with my repairs.

I had two half zip tops (one grey 100% cashmere and one a mint green fine cashmere silk blend) that were brand new and I opened my wardrobe to find moths had devoured 6 holes including one that was 1cm in a very visible place. As my items are quite valuable, I was looking for a service that had good reviews (Second Cashmere did).

Throughout, the team (Lotti) kept me updated and answered my plethora of questions! They were very upfront when I sent images and information about both the cost and what was possible e.g. invisible repairs possible to the cashmere top, but the silk blend being so fine would not be possible to be entirely invisible, but they would do their best.

I received both items back via special delivery (Second Cashmere arrange this) 2 weeks after I initially sent the items (sending to them is organised by the customer).

I was incredibly happy with the repairs when I opened the box. Other than where the work has been done on the inside, the 100% cashmere top repair is entirely invisible. The other silk blend top there is a minor repair visible, but it’s still a really good job considering what they had to work with and a perfect colour match. In fact, you’d only notice if you were looking for it. Many years of wearable use now ahead of me again, thank you to the team for such a great job!

October 18, 2025
Unprompted review
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Reply from Secondcashmere

Thank you very much for leaving such a fabulous review. We are so pleased that you're happy with the repairs and thank you for taking an interest in all the work and technical aspects of mending. Happy wearing! :-)

Rated 5 out of 5 stars

Lovely all round

Lovely all round.

From the gorgeous quality, fun style, and personal craftsmanship of mending, secondcashmere are wonderful. Very affordable for secondhand cashmere that has been repurposed for reloving! Living locally to the studio is extra nice as you get to meet the team.

October 2, 2025
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Reply from Secondcashmere

Thank you for the kind review! So lovely to meet you and we hope you're happy with your hood!

Rated 5 out of 5 stars

Lovely item

Lovely item, as described. Quick delivery

August 28, 2025
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Reply from Secondcashmere

Thank you for the lovely review Anne!

Rated 5 out of 5 stars

Brilliant

Brilliant. Perfect customer service. Beautifully packed. Lovely cardigan.

August 12, 2025
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Reply from Secondcashmere

Thank you for the lovely review!

Rated 5 out of 5 stars

Personalised service and equal…

Personalised service and equal importance on after care

August 7, 2025
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Reply from Secondcashmere

Thank you! We're so pleased you're happy with our cashmere and thank you for taking the time leave us some lovely feedback.

Rated 5 out of 5 stars

Can’t wait to buy more!

Thank you for such excellent correspondence and customer service. I love all three sweaters they are gorgeous and in perfect condition.

July 31, 2025
Secondcashmere logo

Reply from Secondcashmere

Thank you for the lovely review Christina! We're so pleased that you're so happy with you pieces! Happy wearing!

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