SecondSale Reviews 73,389

They sent me the wrong book entirely and never responded to multiple requests for a refund! Infuriating and I have now contested the charges.

The book I purchased was listed as a HARDCOPY. I ordered and paid for the hardcopy but recieved a softcopy. I am not happy with the softcopy. It is an option to return the softcopy but I WOULD HAVE TO PAY FOR RETURN SHIPPING. So it would cost me money to return an item I did not order!!!

Fast shipping, excellent (like-new) book quality, and unbeatable prices. Second Sale is a winner!

I ordered from Second Sale several times before and the books were wonderful. This time I ordered a book thru Ebay and it was supposed to be good condition and it was not. First the book just smelled, then it was full of purple pen underlining. Also, all the quiz questions were answered in ink. Keep moving. Don't buy a book here.

Ordered a book that was supposed to be in good condition, and not a library copy. Got a library copy with stamps, stickers, and an adhesive plastic covering on the covers. Repeated emails requesting a prepaid return label responded to by customer service employees who just copied and pasted their criteria for rating, and refuse to address the library copy issue.

I ordered a childrens board book that they should not have ever even listed! It was complete trash! Several pages had dark liquid fluid spilled on them and were stuck together so badly it was impossible to separate them!! It was listed in good condition.

This is a real review. Ordered 4 books
Part of a buy3 get one free. Received books and one of the books wasn't the ones I ordered. Which, I am understanding of, mistakes happen. But for several days now, I have not gotten a response back after I've inquired about this matter. No response, nothing.
That...is unacceptable.

I accidently purchased the wrong book. I requested it to be cancelled on the same day I placed the order. Actually, within the same hour. I requested on the order page AND sent a separate email to support through the customer portal. The only response I received was the next day and it simply said, "Order has been processed". I immediately replied to that email requesting clarification and if a refund has been processed. I never got a reply back but I did receive a "Customer Satisfaction" email that day as if the ticket had been closed. The following day I replied to the email again requesting confirmation that the order has been cancelled and a refund issued. No reply. A couple days later, I put in another message through the customer portal about this issue. No reply. And then two days after that, I received an email saying the order has been shipped. A couple days after that, I receive another Customer Satisfaction email. And now, days later, here I am with still no reply, no refund, and supposedly a book I don't want on the way :(

I ordered a book through Abesbooks which shipped from SecondSale. The moment I ordered, I noticed I ordered a hardback instead of soft back. I immediately contacted SecondSale to cancel that order and refund the charge. They said they would. Never happened. I contacted them again a couple weeks later and they said they would re-refund the charge. Now, over a month later, nothing. I contacted Abe's and, through their site, again requested a refund. No response at all. So, if you order something and you change your mind, do not expect any refund for you. Therefore, I can say, no customer service. Be sure of your order because there is no chance of a refund, in my experience. Be ware!

This seller constantly lies to the customers. They say that the books they sell are good, but is not true. They sell books that are uselessly.

On October 14, 2024 I contacted SecondSale telling them I had received 2 novels instead of two copies of a particular book I had ordered. I wrote asking how this could be fixed, I wanted the 2 I had ordered and I needed to get the wrong books back to them. On the 15th they emailed saying, "If you would like to keep the item - please reply indicating you would like a 20% credit back to your original form of payment due to not meeting expectations.
OR if you would like to return the item, for a full refund, please let us know." I emailed back, "I want a refund so I can buy the 2 books I originally ordered of Carmen Renee Berry’s. I don’t read novels. So, how do I get these 2 books back to you? And, do you not have her Loving Yourself as Your Neighbor?" I emailed again on the 22nd AND the 29th. No response back. So, I'm stuck with books I don't want and have been beat out of the money I paid for books I didn't get. BUYER BEWARE OF DOING BUSINESS WITH THIS COMPANY AND... SPREAD THE WORD!

Wish I had a more positive review, but in the recent 'buy 3 get one free' sale three of the four books I ordered were out of stock - I received notification several days AFTER I received a shipping notice. Weird timing no doubt due to the holidays.

I placed an order during their buy 3 get 1 free sale. I received 3 of the 4 books. The 3 I received were sent in a timely manner. I emailed 3 different times over a 2 to 3 week period and have yet to receive a response. I would prefer to have the book but would have taken money back but I have neither. I will not be using nor recommending them unfortunately.

Very poor customer service. I messaged three times regarding a missing book that was not included with the three other books I ordered at the same time, no response and out the book and the money. Other orders included books described as very good or good that are not even in acceptable condition. I believe they pull any book off their shelf and not the copy condition that was ordered. I will NEVER purchase another book from this company.

This is the second time I have purchased a book from Second Sale in Montgomery, IL that was not as described. Both times the books were listed as "Very Good" and at best they are "Acceptable". My bad for the second time, but I won't be making the same mistake again.

Received a soft cover book that fell apart from the spine -
Handmade Christmas: The Best of Martha Stewart Living - Paperback. And this book was labeled as Very Good. Very misleading and I now have a useless book in 3 sections detached from the spine. Very disappointed and will not be ordering any more books from this place.

I ordered a book but they sent me the wrong book. They wanted me to pay to return the book in order to get a full refund. They also offered to let me keep the book and they would give me a 20% credit back. After I said no and asked for them to send me a mailing return label or issue a full refund, they stopped responding. It's been a week and still no reply. Ridiculous! It was in no way my fault and yet they wanted me to pay for their mistake. Horrible customer service!

I ordered a book from AbeBooks from this seller. The book was supposed to be in very good condition. The book that I received was dilapidated and also did not match the image of the book that I ordered.
After making a complaint, I was offered a 20% discount or that I might return it.
20% discount was not adequate for the amount of damage. Also, I did not wish to pay to have it shipped back to them.

These people are selling books that are old and worn out. Customer Service doesn't care if you're unhappy with your purchase, because they're already expecting you to be unhappy about it. They're in the business of selling garbage. If you try to get a refund for the garbage they send, they won't respond, and they'll block you from purchasing again.

I have ordered hundreds of books from this company. After placing an order, I sent three emails notifying that my address needed to be updated. I was assured they would issue a refund .Then they refused to reimburse me so that I could place another order. Save your money. I will never order again. Horrible customer service!